Moxie Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Moxie Solar is a gamble you'll probably lose. We analyzed hundreds of reviews and found a company that routinely leaves systems unfinished, ignores customer calls for months, and forces homeowners to pay out-of-pocket for repairs that should be warranty work. One customer waited 18 months for a battery that was the entire reason they went solar, with Moxie canceling scheduled installations repeatedly and offering zero explanation. Another discovered their system was miswired a year after install and had to hire an outside contractor for $1,000 just to get an honest assessment of the damage. The pattern is unmistakable: 120 reviewers cited value problems, 135 flagged post-sale support failures, and 142 mentioned project management chaos. Communication collapses after the sale. Moxie's support voicemail is often full, emails go unanswered for weeks, and one reviewer spent two hours in a queue for what was advertised as 24/7 support before giving up entirely. The few installations that went smoothly happened years ago, before the company's Better Business Bureau rating collapsed to an F. Even when the panels do get installed, workmanship issues surface later: missing equipment, torn-up yards left unseeded, septic lines destroyed during trenching. Yes, 133 reviewers praised the installation crew's skill, but those compliments mean little when the company won't return to fix what breaks.
If you value your sanity and your money, skip Moxie and find an installer with functioning customer service. The risk of paying tens of thousands for a system that sits idle for a year or forces you to hire outside contractors for basic repairs is simply too high.
Reviews That Shaped Our Verdict
Brandon had a rooftop solar array installed in February 2021, but the installation never matched what had been promised. After repeated phone calls and emails, he eventually saw a reduction on his bill to account for the unfinished work. In May 2022 the system went offline; following more calls he learned the inverter had failed. Weeks dragged by with little communication — he was told the replacement inverter sat in Moxie’s warehouse but was given no timeline for installation. Frustrated by the delays and silence, he hired an outside contractor to both repair the system and inspect Moxie’s workmanship, a $1,000 expense out of his own pocket.
Webb waited a year for a residential solar array that never started producing and ultimately gave the company an F. After months of leaving messages with Moxie Solar and getting no meaningful help, he canceled the loan and walked away frustrated. He discovered the company never paid the installer, and during a deployment the combiner box went missing just when the crew was supposed to return to work on the array. The sheriff pushed back, saying a thief would have cut the wires and run and refusing to file a report unless Moxie confirmed they hadn’t repossessed the box. Putting the pieces together, he concluded Moxie Solar was responsible. The sales representative assigned to his account became verbally abusive and accused him of lying when he relayed what Enphase had told him; Enphase had identified their equipment being used on another job site. He ended up with no functioning system, a canceled loan, and the disturbing detail that a critical component vanished while he was deployed and showed up on a different site according to the panel manufacturer.
Jo Morrison paid $22,000 in March 2021 for a solar-plus-battery system for her home. The roof panels went up soon after and the subcontractors did a solid job, but the battery—why she went solar in the first place—never arrived. For roughly a year and a half she waited while communication evaporated: updates were scarce, she couldn’t learn where her project sat in any queue, and the silence became so complete she worried the company had folded and her money was gone. When contact finally reappeared at the end of September 2022, a flurry of scheduling followed—and then collapsed. An initial appointment was missed, a follow-up was cancelled last minute for a contractor emergency, and then the same cancellation repeated the next day. After running out of favors to rearrange her life for technicians, she insisted on Fridays only. After that demand, the company went quiet again. During that brief burst of activity she discovered the battery install is actually a three- to four-day job—information she was never told and couldn’t have accommodated without advance notice because she works outside the home. Nearly two years after paying in good faith, she still lacks the crucial battery
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 49
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Terry received an email from Moxie Solar announcing new ownership and management and discovered the new company could not complete projects it inherited from the previous business. He learned the warranties held by the original firm did not transfer to the buyer, leaving his contract without the promised service. Back in March 2021 he had ordered a second Tesla Powerwall and put down $4,000; the battery was never delivered. The company had promised to refund that down payment by November 2022, but the refund never arrived — leaving him with an unfinished project and a $4,000 hole that still hadn’t been closed.
John in Ohio felt completely betrayed after a small residential solar-and-storage system sat partly installed for 14 months, with the company silent for almost six months. He had wanted a backup that would keep his wife safe and comfortable during power outages of any length, and even paid extra for a larger LiFePo battery bank sized to run the whole-house air conditioner. Instead, the batteries were mounted outside where, without power or proper protection, below-freezing weather will likely damage them. The only contractual items the crew actually fulfilled were starting the install and billing him; the solar panels are the only components installed as designed. The design engineer failed to size the rest of the system correctly, leaving him with a half-finished setup, unresponsive installers, and the very backup capability he paid more for at risk of winter damage.
Webb waited a year for a residential solar array that never started producing and ultimately gave the company an F. After months of leaving messages with Moxie Solar and getting no meaningful help, he canceled the loan and walked away frustrated. He discovered the company never paid the installer, and during a deployment the combiner box went missing just when the crew was supposed to return to work on the array. The sheriff pushed back, saying a thief would have cut the wires and run and refusing to file a report unless Moxie confirmed they hadn’t repossessed the box. Putting the pieces together, he concluded Moxie Solar was responsible. The sales representative assigned to his account became verbally abusive and accused him of lying when he relayed what Enphase had told him; Enphase had identified their equipment being used on another job site. He ended up with no functioning system, a canceled loan, and the disturbing detail that a critical component vanished while he was deployed and showed up on a different site according to the panel manufacturer.