Moxie Solar reviews

John had a residential solar system installed in 2020 and found the sales and installation process smooth, with everyone he worked with professional and helpful. In August 2022 he ran into a service issue and contacted the company; James coordinated the response and sent technicians Rick and Mike to inspect the system. They diagnosed and repaired the fault, getting the array back online after about a week. He recognizes that COVID and supply-chain disruptions have strained many solar firms, but the hands-on, timely response from named staff left him feeling that Moxie has been a solid company to work with.

Sam contacted Moxie Solar to add panels to a house whose rear roof faces due south and is pitched at an ideal angle — a setup that boosts output while keeping the array out of sight from the street. Because his home already had a backup generator, Moxie coordinated with him and Alliant Energy to design the hookup so the solar array would not back-feed the generator, a technical detail that shaped the whole project. The crew handled the paperwork too, taking care of the Alliant interconnect and city permits so he didn’t have to. Installation unfolded in two phases: racks and conduit went up first, then several weeks later the panels were mounted and Moxie completed the testing Alliant required. The system flipped on in February 2021; his March bill dropped to $30 — roughly one third of what he normally pays — and that lower level has held since, with the utility banking excess sunny-day production for winter and cloudy stretches. He has been very pleased with the outcome and welcomes anyone to stop by to see the installation firsthand.

Terry received an email from Moxie Solar announcing new ownership and management and discovered the new company could not complete projects it inherited from the previous business. He learned the warranties held by the original firm did not transfer to the buyer, leaving his contract without the promised service. Back in March 2021 he had ordered a second Tesla Powerwall and put down $4,000; the battery was never delivered. The company had promised to refund that down payment by November 2022, but the refund never arrived — leaving him with an unfinished project and a $4,000 hole that still hadn’t been closed.

Keith Burgess hired a SunPower-licensed dealer, Moxie Solar, to outfit his home with SunPower panels. The physical install went smoothly at first, but he soon discovered a chain of problems: Moxie never signed off on its own paperwork months after the panels were mounted, which stalled activation, and customer support from both SunPower and Moxie collapsed into silence. A year after installation the SunPower monitoring unit failed again and needed replacement for a second time. He tried reaching technical support for help, waited more than two hours in a phone queue for what’s supposed to be 24/7 support before quitting, and after emailing SunPower only received an acknowledgement with no follow-up for two weeks. Contacting Moxie produced a recorded message about a full mailbox and an email telling him to call that same number. He ended up with functioning panels but a repeatedly failing monitor and effectively no post‑install support — a frustrating outcome that left him unable to get reliable monitoring or timely service under warranty.

Jo Morrison paid $22,000 in March 2021 for a solar-plus-battery system for her home. The roof panels went up soon after and the subcontractors did a solid job, but the battery—why she went solar in the first place—never arrived. For roughly a year and a half she waited while communication evaporated: updates were scarce, she couldn’t learn where her project sat in any queue, and the silence became so complete she worried the company had folded and her money was gone. When contact finally reappeared at the end of September 2022, a flurry of scheduling followed—and then collapsed. An initial appointment was missed, a follow-up was cancelled last minute for a contractor emergency, and then the same cancellation repeated the next day. After running out of favors to rearrange her life for technicians, she insisted on Fridays only. After that demand, the company went quiet again. During that brief burst of activity she discovered the battery install is actually a three- to four-day job—information she was never told and couldn’t have accommodated without advance notice because she works outside the home. Nearly two years after paying in good faith, she still lacks the crucial battery

Lowell hired Moxie to install solar on his home and then watched communication evaporate once the project began. The company disappeared from all contact for more than a year; phone calls and emails went unanswered while he kept getting bills for a system that wasn’t connected or producing power. He eventually got routed to Moxie’s electrician, Rick, who proved highly professional and pushed the work across the finish line—going above and beyond to complete the wiring and get the system operating after a long period of inactivity.

Bruce had Moxie Solar install 33 panels on his house in June last year and, a year out, discovered the system delivers exactly what he expected. He chose Moxie because they were Tesla-certified to install Powerwall batteries, and the team handled the full electrical work—Cory, the Moxie electrician, managed the batteries, inverter, and panel work with enough quality that a ComEd representative complimented the conduit installation. Ryan, the foreman and scheduler, stayed on top of timing and follow-up so he never felt left hanging, while Sarah at headquarters walked him through education, the install, and post-install checks. Dan D., the sales engineer, designed the roof layout to meet the household load and to supply enough energy for the house plus two Tesla cars, and even sourced Tesla solar panels. After a year the system consistently meets winter and summer needs; his monthly ComEd bill runs about $17 to cover the utility distribution fee, with the panels supplying the rest. Concern about global warming motivated the move, and Moxie’s combination of Tesla certification, clean workmanship, and responsive project management is what made it possible.

John in Ohio felt completely betrayed after a small residential solar-and-storage system sat partly installed for 14 months, with the company silent for almost six months. He had wanted a backup that would keep his wife safe and comfortable during power outages of any length, and even paid extra for a larger LiFePo battery bank sized to run the whole-house air conditioner. Instead, the batteries were mounted outside where, without power or proper protection, below-freezing weather will likely damage them. The only contractual items the crew actually fulfilled were starting the install and billing him; the solar panels are the only components installed as designed. The design engineer failed to size the rest of the system correctly, leaving him with a half-finished setup, unresponsive installers, and the very backup capability he paid more for at risk of winter damage.

Webb waited a year for a residential solar array that never started producing and ultimately gave the company an F. After months of leaving messages with Moxie Solar and getting no meaningful help, he canceled the loan and walked away frustrated. He discovered the company never paid the installer, and during a deployment the combiner box went missing just when the crew was supposed to return to work on the array. The sheriff pushed back, saying a thief would have cut the wires and run and refusing to file a report unless Moxie confirmed they hadn’t repossessed the box. Putting the pieces together, he concluded Moxie Solar was responsible. The sales representative assigned to his account became verbally abusive and accused him of lying when he relayed what Enphase had told him; Enphase had identified their equipment being used on another job site. He ended up with no functioning system, a canceled loan, and the disturbing detail that a critical component vanished while he was deployed and showed up on a different site according to the panel manufacturer.