My Roof reviews

When Robert Shortridge went through a residential solar install with My Roof Solar, the moment that stuck with him was the lead engineer showing up on a holiday weekend to finish the job and clean up the prior work — a concrete example of the company backing its products. He ran into some delays tied to a new program rollout; the process felt underdefined for customers at times, so he advises future buyers to be explicit about requests up front and to make sure they understand every step. Even so, My Roof Solar completed what was agreed and remained responsive to his questions during the project. More telling, a year-plus after the system went live a panel stopped reporting and a technician came out to correct the problem, demonstrating ongoing support long after installation. He recommends My Roof Solar for future projects, and what he remembers most is the holiday-weekend follow-through coupled with continued service when a panel later failed.

Joe B works as an independent solar representative in his area and has relied on ****** Solar to handle every installation he’s contracted. He found their crews consistently professional and fast, completing projects efficiently and keeping the whole process moving — a pace he calls critical for customers. After seeing a few negative reviews online, he decided to share his own experience: having used several installers over the years, he ranks ****** Solar near the top for workmanship and service. He also discovered a pattern in the industry: when problems arise, they’re more often traced to the salesperson who sold the system than to the installers themselves. His takeaway is simple and concrete: the company delivers dependable installations on schedule, and any friction he’s seen usually stemmed from the sales handoff rather than the installation team.

Caroline Hazen paid for a home solar installation and ended up giving the company zero stars after a string of failures and poor service. She discovered installers had left the inverter sitting on the side of her garage, then waited 4–5 months before the unit was finally installed — only to find it was defective and required replacement. Communication broke down throughout: she got bounced between departments and couldn’t get anyone to follow up. The system ran for about two years, then the inverter stopped working again and attempts to reach My Roof Solar have gone unanswered. She is now likely to hire another company to make repairs. Her practical warning for buyers: confirm who will handle warranty work and whether the contract forces use of a third party — otherwise expect long delays, little follow-up, and repeated headaches.

Naomi hired a crew to install solar panels on her home and was impressed by how courteous and careful they were. The men who arrived treated the roof and yard with respect, spoke kindly, and took time to clean up thoroughly when the installation finished. She found no debris or packaging on the lawn — the property was left as tidy as it had been before work began. She left a five-star review, remembering the crew’s courtesy and spotless cleanup as the detail that stood out.

Joe Brown works as an independent solar rep in Oklahoma and relies on MyRoof Solar for every installation his team handles. He hasn’t encountered problems with their crews; they understand local inspections and move systems through permitting efficiently. Because of that familiarity, installs that might drag on elsewhere tend to clear inspection and start producing power in about a month. He and his customers consistently end up satisfied with the smooth, predictable timeline.

James hired the company to install solar on his home a little over a year ago and ran into trouble early: communication during the install was spotty, a red flag he noticed at the time. After the crew finished, he discovered the bigger issue — the company became effectively unreachable. He made countless phone calls and sent numerous emails, and none drew a reply. The detail that lingers is simple and stark: more than a year after installation, he still has no post‑install support or answers to his inquiries.

Griselda Velez discovered a startling situation after installing solar: after three months of paying the solar bill she still received OGE utility bills and now faces a $53,901.08 balance. She called the company’s office several times but the core problems remained unresolved — the system didn’t deliver enough power, her lights kept blinking, and she ended up paying both the solar company and the utility with no clear explanation. Weeks of phone calls produced no fix or clarity, leaving her with ongoing power issues and an unexpectedly huge amount due.

Luis spent more than a year trying to get a standby generator and solar panels installed on his home, and what lingered for him most was how unprofessional the crews felt — arriving smelling of weed and leaving cigarette butts and beer cans in the backyard. The project began badly when whole generator parts showed up on his driveway with no call; he had to scramble to bring the deliveries into his garage, and the same thing happened later with the solar panels. A crew of plumbers dug a trench for the gas line only to fail city code, and when the company sent a different contractor to try again that work also failed inspection. The solar array failed inspections multiple times as well, and he ran into a string of unprofessional subcontractors and some direct staff who added to the delays and hassles. The only bright spot was the salesperson, who stayed helpful throughout the process. After more than a year of missed notices, failed inspections, and crews leaving trash in his yard, he was left frustrated and without a working generator.

Devon had a residential rooftop solar array put in nearly three months ago and discovered a panel was cracked immediately after the crew left. They secured a replacement from the equipment supplier, who delivered the new panel within a week, but the installer has been impossible to reach since. For more than two months Devon left calls and voicemails with no reply, and the company email listed on their website doesn’t work. After paying for the installation in full, the replacement panel still isn’t fitted — the installer vanished once payment cleared, leaving the homeowner waiting for a promised repair.