My Smart House reviews
• last updated FEB 26, 2026Loading map...
The Verdict
My Smart House will install your panels and then disappear when you need them most. We analyzed thousands of reviews and found a troubling split: hundreds of happy customers from 2018-2022 versus a wall of complaints about unanswered calls and unfulfilled promises starting in 2023. One homeowner discovered their system had been offline for months, racking up thousands in electric bills, and spent seven workdays calling before reaching a human who promptly vanished again. Another chased a promised rebate check for over a year, calling repeatedly, only to be told "only certain people get that luck" when payments are issued. The pattern is unmistakable. 135 reviews describe the same abandonment: panels installed, permits delayed or bungled, then radio silence when inverters fail or billing spikes. Even customers who praised early responsiveness now report that contractor Solcius went out of business and My Smart House can't locate their service records. If you want panels that work beyond year one, this company is a gamble you'll regret.
If you're weighing solar quotes, cross this one off your list. The installations may go smoothly, but when equipment fails or your bill doubles, you'll spend months leaving voicemails no one returns.
Reviews That Shaped Our Verdict
IntoTheBreach OnceMore had about $40,000 worth of solar panels installed in 2020 and discovered a connection problem from day one that prevented any monitoring of generation. Over the next four years they tried to reach the installer roughly 60 times, plus countless emails, and encountered nothing but answering machines and unanswered messages. Only after receiving a shocking electricity bill showing four-figure charges did they pry into the system and find the panels weren’t producing energy at all. They then called every workday for a week and finally reached a representative named Candy on roughly the twentieth attempt. Candy dug up the old paperwork, explained that locating the order had been complicated by Solcius going out of business, and promised to request the account’s production data and call the next morning — a call that never came. When they finally reconnected that afternoon, Candy confirmed the panels showed no generation and said a technician would call, but that the technician wouldn’t be available until the following Monday because of a holiday. Monday passed without contact, then Tuesday did too. Now they sit with an expensive, supposedly warrantied system—$
Ronen signed a residential solar contract on June 2, 2023, expecting a cash-back payment tied to the deal — instead he ended up chasing that check for years. In fall 2024 company representatives promised the payment would be sent, but it never arrived. When he followed up in April he was told it would be issued by the end of May; after that date the company kept pushing the deadline by days and then weeks, blamed system-wide payment issues, and offered callbacks that never came. At one point a representative suggested only certain customers get “lucky” enough to have payments issued on schedule. He faced repeated delays and shifting excuses and, at the time of writing, still has not been made whole or seen the contractual payment. The installation process added more frustration: contractors passed along confused, conflicting information about permits, and the project stalled for months after the company claimed residents had submitted a permit application — something he never did. He called the city and confirmed the city’s process contradicted the company’s explanation. He calls this one of the worst business experiences he’s had, with the unpaid cash-back promise the single, pers
Faye A. walked into the company's office today determined to find out why her electric bills stayed high. Julian at the front desk pulled up her account and discovered the panels were actually producing more than the contract projected — so the equipment looked healthy — but she quickly realized the real problem: there simply aren’t enough panels to cover her household’s needs. Once she explained she wanted to add more, Julian stopped defending the product and scheduled a sales rep to run through pricing and options. Julian came across as easygoing, but the visit unearthed a much older sore spot. She rewound the clock to 2020, when Ericka P. sold them the system and promised a brand-new thermostat, a promotional rebate check, and batteries. They chased those promised items repeatedly over the years, got the runaround, and eventually stopped calling because nothing ever arrived. The company did apply a military/veteran discount for her husband, but the freebies that were part of the sale never materialized. Faye rarely gives low ratings, but the unpaid promises and long follow-up saga pushed her to two stars. The panels themselves aren’t the issue — the lingering grievance is the未
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 44
Buyer Beware
Unauthorized Activities
8 reports
Misleading Claims
8 reports
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Ashley went solar with this company and a year after panels went up she discovered her electricity bill hadn’t dropped — it stayed about the same, so she ended up paying for power plus an expensive solar install. When she complained immediately after installation, the company called and begged her to remove her review and promised to make it right. That promise dissolved into months of runaround as the company blamed other parties and failed to follow through. Her husband had to visit the company’s physical location several times just to speak with someone, but nothing improved. The rep who sold the system repeatedly guaranteed that if they didn’t see savings the company would pay to add panels or do whatever was needed — that guarantee never materialized. She walked away frustrated and out-of-pocket; the clearest warning for buyers is the salesperson’s verbal promise to cover additional panels if savings don’t appear turned out to be false.
Jossie V. hired Smart House for a solar install and discovered communication and follow-through fell apart after the sale. She waited a year for a promised $1,000 cash-back payment that never arrived and kept asking the company to send someone to properly secure the roof panels, but calls went unanswered and office visits met staff who were “too busy” to help. She noticed the manager Abby only responded to positive reviews while negative feedback went ignored, and she ended up regretting the whole process — calling the company dishonest and warning others they’ll face headaches and no resolution. The most concrete takeaway: after a year, the rebate still hasn’t been paid and the panels still need proper installation.
Clint had solar panels put on his roof a year ago after signing a contract that included two specific promises: the company would repair a broken roof truss beneath the planned array (he provided photos) and would cut a rebate check to cover the first months of operation before 2025. He warned the crew about the truss up front, but at installation the break stayed unrepaired and the rebate never arrived — instead he ended up paying one monthly solar bill before the utility granted permission to operate. The installation dragged on through multiple visits. Field crews returned several times to get the system operational, and on their fifth visit they happened to have stand-off brackets in the truck and installed them so the conduit didn’t lie flat on the roof — a detail that kept the install closer to California electrical code. Those technicians repeatedly volunteered work that wasn’t on their day’s docket, but the bigger problem came from corporate dispatch: calls went unanswered, scheduled appointments were made without prior confirmation or became no-shows, and follow-up emails and phone calls about the roof repair and the rebate produced silence. On the billing side, he was T