Neil Kelly reviews

Kathy Raffety Vogel hired Neil Kelly to modernize a 35-year-old kitchen in Sunriver. She watched Jamie bring thoughtful design options, accepted a kitchen upgrade that stayed within the budget and projected timeline, and relied on Paul, the project manager, to keep the job moving. Cameron delivered standout workmanship refinishing a butcher block and several small items, and all the subcontractors proved to be top quality. Having used Neil Kelly for a master bath seven years earlier and their handyman for smaller jobs since, she now turns to them for projects both large and small. The level of finish on the butcher block — a small detail handled exceptionally well — is the thing that convinced her they’re the dependable team to call.

Ruth hired Neil Kelly for a major remodel of her ranch-style home in Fall 2022. She found project leads Mike Dotson and Stefanie Rotella easy to work with — email or text usually brought quick, complete answers — which made communication feel effortless throughout a busy project. Living in the house during the remodel, she appreciated that employees and subcontractors stayed consistently courteous and professional; by the end of the job the crew felt like family and she missed them. The work finished on time and on budget, and Neil Kelly fully guarantees the results and continues to care for customers after completion. Liking the team so much, she asked them back for another project in Spring 2024.

Joan Hestenes hired Neil Kelly to build her dream outdoor patio and swimspa—a job that included a new roof overhang, a recessed concrete basin to drain the swimspa, an electrical upgrade, removable decking for maintenance, fence changes and an outdoor shower. With experience as a Facilities VP accustomed to commercial construction, she expected more predictability, but the design phase stretched into a year and cost $10,000 while producing only a two-page artist rendering without specifications or blueprints, requiring corrections. The schedule kept slipping from 2021 to 2024, updates stopped being issued, and her primary design contact often left her waiting weeks for replies. Mid-project the company let the project manager and others go; a carpenter left unhappy and was replaced—those replacements mostly did good work. Several subcontractors improvised on how they would handle their portions (notably underground drainage for the pool and shower), which made her feel she had to meet each trade to verify requirements. The concrete recess for the swimspa had to be releveled to drain properly, but permits were pulled on time and the crew returned to fix problems until the results met

Ronald Hylton has relied on Neil Kelly Company for many projects over the years. When he sold his home and moved into a retirement community, the firm’s impeccable work helped the sale move along much faster than he expected. Across every job he encountered thoughtful designs, consistently helpful employees, and project managers who kept timelines and details under control. That steady combination of strong design and organized project management smoothed the transition and made the property more attractive to buyers — the kind of practical craftsmanship that had a direct, measurable payoff at closing.

Eugenia Wentworth has relied on Larry Romick over the years, and he consistently delivered excellent, high-quality service. He kept projects as close to on-time and on-budget as possible, and his meticulous work meant she never had to hire him—or anyone else—to return and clean up or repair after the job. Across those years, his workmanship left no loose ends and no callbacks. What stuck with her most was the reliability: finished projects required no follow-up fixes and stayed tidy from start to finish.

J S. hired Neil Kelly to put in a premium mini-split heating system ten years ago and paid extra expecting a trouble-free installation. Over time they noticed water leaks, a fan that wasn’t working, and what looked like undue stress on the equipment; now the unit has failed and needs repair or replacement well short of the lifespan they expected from that brand. When they called Neil Kelly about the problems, the company told them their builder had hired the crew and disclaimed any obligation — then the call was ended. J S. concludes the faulty installation shortened the system’s life, and what stuck with them most was being told there was nothing the company would do and having the conversation cut off.

Robert moved to Portland in 1973 and stayed in a 1940s vintage home that, thanks to a partnership he began that same year with Neil Kelly Co., now feels much more modern. He turned to the company again and again over the next fifty years: two bathroom updates, three kitchen remodels, plumbing and heating upgrades, a completely finished and livable basement, two decks, new windows and energy-efficiency work throughout the house. More recently, Larry Romick installed modern, stylish grab bars in both baths and has handled many small jobs that made daily life more comfortable. Because of that long-term relationship with Neil Kelly, he will be leaving a home that’s been carefully updated and enjoyed—ready to hand over on moving day with its systems and finishes in good shape.

Lindsay held off writing a scathing review for more than a year, but after a kitchen remodel that ended up costing roughly double her budget and taking about twice as long as promised, she finally laid out the full story. She found the company’s third‑party contractors competent, but the Neil Kelly crews delivered shoddy workmanship: multiple return visits to fix appliances they installed, new wood floors scuffed and marred when they moved the fridge, and now—less than two years after the remodel—brand‑new cabinet fronts are coming off. On top of that, a table went missing when the crew donated it without asking or getting permission; when the company characterized the loss as a

Alex Woodcock hired the Neil Kelly team in November 2021 for design work on two bathroom remodels, asking them to keep costs toward the low end of an initial $125K–$250K estimate. He paid a $13,000 design retainer, sat through site visits and material selections, and watched the firm produce 3D renderings and testing (sewer, lead/asbestos) — only to be handed a final quote in April 2022 for roughly $240,000 that he couldn’t accept. Negotiations dragged on, and when Neil Kelly refused to turn over the design schematics he had already paid for—claiming they were the company’s IP—he pressed for access. The lead designer left the company in June and, after some reluctance, provided the design specs; by July he moved the plans to another contractor and completed the remodels elsewhere. In November 2022 the company unexpectedly contacted him about a $1,600 overdue bill for lead and asbestos testing and the general manager threatened to file a lien, even though the subcontractor had been billing Neil Kelly and Alex had not previously known about the charge. He paid the $1,600 to resolve the threat and did not hear further from the manager. By February 2024 he had two nicely remodeled,