Nerd Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Nerd Power's sales team will win you over, but the company can't keep its promises after you sign. In the first few years, you may deal with delayed installs and surprise out-of-pocket fixes like pigeon guards the crew forgot. Then the real trouble starts. We found 61 reviews describing system failures that went unresolved for months, with service requests and voicemails ignored entirely. One Arizona customer reported a bricked system in July and still had no resolution by September, even though the company could see the failure remotely. Another paid $25,000 in 2021, endured a leaking roof, and watched the panels sit in her backyard for four months while no one returned her calls. Value scores are in the bottom quartile (2.5 out of 5), dragged down by 145 complaints about hidden costs and unmet expectations. Post-sale support fares only slightly better (3.2 out of 5), with 131 negative mentions of unreturned calls and vanishing technicians.
If you need a system that works beyond the honeymoon phase, keep looking. The smooth sales pitch and friendly reps can't fix a company that stops answering once the financing clears.
Reviews That Shaped Our Verdict
Heather R purchased solar for her home in 2019 and ran into communication and installation issues almost immediately. Over time those problems persisted, and now the entire system has no power and isn’t generating anything. When she sought help, a company technician refused to troubleshoot beyond urging her to pay for an “obsolete” component upgrade and to hard-wire the unit to the internet — advice that ignored the basic fact that the system had no power to begin with. She called dozens of times over the last few weeks, left numerous voicemails, sent emails and opened several service tickets, but received no response. She ended up with a dead system and no support, walking away convinced the company lacked integrity — the image that sticks is dozens of unanswered contacts while her panels produce nothing.
Lupe Barragan paid about $25,000 for a solar installation that quickly turned into a long-running headache: the array was never installed correctly and soon after her roof began leaking. She pressed Nerd Power for repairs starting in 2021, called repeatedly, and was promised the company would handle any problems — but the calls went unanswered and the leak went unfixed. After complaining publicly the owner responded with apologies and a pledge to make things right, yet the panels were taken off the roof and have sat in her backyard; at the time of her latest account they had been off the roof for roughly four months and the situation had dragged on about six months in total. Attempts to reach staff have mostly failed: when she can get someone on the line she feels ignored (she reports Mr. Rolando pretends not to hear her), and messages left for an employee named Erika haven’t been returned. Frustrated and out $25,000, she is preparing to file a complaint with the Better Business Bureau and consult an attorney. The detail that sticks is stark: money exchanged, panels removed, and repairs left undone while her calls go unanswered.
Heather bought a rooftop solar system for her home nearly six years ago and has spent the last months battling a breakdown and a near-total blackout of communication from the company. She discovered the panels stopped producing last July and, despite repeated calls, texts, emails and service tickets to Rolando and Nerd Power, received only scripted apologies and no meaningful fixes. SRP visited and removed the meter on September 3rd — an appointment Rolando had confirmed, then later claimed not to know about — and the company has since blamed the situation on having “only one technician” in Arizona, a justification that left her doubting their staffing and follow-through. After financing closed, she watched the attention evaporate: service requests went unanswered, the owner’s public reply felt like empty words, and the system has been, in her words, "useful as a brick." Early problems foreshadowed the decline — the install dragged on, crews showed up without a ladder, and pigeons nested on the array within weeks. She ended up paying a couple thousand dollars to have caging installed because warranty rules wouldn’t let anyone else touch the system, and that correction itself was mȯ
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 42
Buyer Beware
Unauthorized Activities
0 reports
Misleading Claims
7 reports
Background Check
Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Jamie Trotter hired NerdPower a couple of years ago after they promised to fix lingering problems from the original solar installation and boost the home’s energy efficiency. They poured more than $100,000 into upgrades — including two new HVAC units and additional solar panels — expecting those changes to cut utility costs. Instead, their energy bills have not fallen over the past three years. Repeated attempts to get help ran into silence: the company’s customer-service line now reads out of service, and calls and messages went unanswered. What stands out is the combination of a six-figure investment and unchanged bills, paired with a disconnected support line that leaves no clear path to a solution.
Heather R purchased solar for her home in 2019 and ran into communication and installation issues almost immediately. Over time those problems persisted, and now the entire system has no power and isn’t generating anything. When she sought help, a company technician refused to troubleshoot beyond urging her to pay for an “obsolete” component upgrade and to hard-wire the unit to the internet — advice that ignored the basic fact that the system had no power to begin with. She called dozens of times over the last few weeks, left numerous voicemails, sent emails and opened several service tickets, but received no response. She ended up with a dead system and no support, walking away convinced the company lacked integrity — the image that sticks is dozens of unanswered contacts while her panels produce nothing.
Heather bought a rooftop solar system for her home nearly six years ago and has spent the last months battling a breakdown and a near-total blackout of communication from the company. She discovered the panels stopped producing last July and, despite repeated calls, texts, emails and service tickets to Rolando and Nerd Power, received only scripted apologies and no meaningful fixes. SRP visited and removed the meter on September 3rd — an appointment Rolando had confirmed, then later claimed not to know about — and the company has since blamed the situation on having “only one technician” in Arizona, a justification that left her doubting their staffing and follow-through. After financing closed, she watched the attention evaporate: service requests went unanswered, the owner’s public reply felt like empty words, and the system has been, in her words, "useful as a brick." Early problems foreshadowed the decline — the install dragged on, crews showed up without a ladder, and pigeons nested on the array within weeks. She ended up paying a couple thousand dollars to have caging installed because warranty rules wouldn’t let anyone else touch the system, and that correction itself was mȯ