Nerd Power reviews

Derrick Eiden has had a NERD system on his home for almost five years. Over that period he has watched it offset thousands of dollars that would otherwise have gone to the power company. The team stood out for being friendly and genuinely knowledgeable, breaking down the mechanics of solar so it actually made sense. What stays with him is the clear, long‑term reduction in his electric bills and the approachable staff who helped him understand how the system delivered those savings.

Three years ago Mark L decided to move his home off APS-powered bills and bought a complete solar system from NERDPOWER. He discovered the biggest difference was their approach: instead of simply sizing panels to past consumption, they worked with him to reduce his energy use first and then designed a system to match that lower demand. The result: his combined monthly cost for the system and electricity dropped dramatically compared with his old APS bill. Throughout the process NERDPOWER kept him fully in the loop—tracking permits, inspections and installation dates—so he always knew what was happening. He encountered friendly, skilled staff who answered questions, and he still checks real-time generation through a website or phone app that NERDPOWER can view too. On top of steady monthly savings, he claimed substantial federal and state tax credits and noticed his home value rise. The concrete takeaway he passes along is the two-step playbook—cut usage first, then install a properly sized system—and the convenience of watching production live on the app.

Jamie Trotter hired NerdPower a couple of years ago after they promised to fix lingering problems from the original solar installation and boost the home’s energy efficiency. They poured more than $100,000 into upgrades — including two new HVAC units and additional solar panels — expecting those changes to cut utility costs. Instead, their energy bills have not fallen over the past three years. Repeated attempts to get help ran into silence: the company’s customer-service line now reads out of service, and calls and messages went unanswered. What stands out is the combination of a six-figure investment and unchanged bills, paired with a disconnected support line that leaves no clear path to a solution.

Amanda chose to put solar on her home about a year ago and experienced a process that went smoothly and without hassle from first contact to final hookup. The team stayed transparent and prompt at every stage — handling the paperwork quickly and keeping the installation on track — and kept being helpful afterward whenever she had follow-up questions. Benton stood out as the point person, checking in regularly and making sure she understood each step. The thing that sticks with her is the ongoing responsiveness: even a year later they remain available to answer questions.

GoodK bought a home in December 2019 and dove into the solar process, ending up with a Nerd Power installation in June 2020. They discovered the crews showed up when expected and the permitting-to-activation sequence took about three months — exactly the timeline they were given. The standout result was that actual APS bills tracked the company’s projections, so the promised savings played out in real numbers. Professional install and processing teams handled the job, pricing felt competitive, and customer service stayed involved after the system went live. A couple of hiccups cropped up during the rollout, but Nerd Power fixed them without excuses; the lasting takeaway was that the bills matched the estimate.

Taylor Janis had NeRD install a solar system on their home three years ago and now faces a roof leak. They reached out to the company's support team about the problem, but the inquiry went unanswered and the issue remains unresolved three years after installation.

Rob J. has had solar panels on his house for about a year and a half. He got off to a rocky start with the installation, but the company’s vice president, Brian, stepped in—reaching out several times and staying unusually responsive—until the issues were resolved. The project went beyond just panels: the crew installed an energy monitoring device and ran a whole-house efficiency program that included LED lighting, duct sealing, and blow-in insulation before completing the solar work. Over time the initial problems were fixed and Rob ended up very pleased with both the system and the follow-up. What stood out for him was the combination of executive-level communication and the bundled efficiency measures plus monitoring—proof that they didn’t just install panels, they addressed the home’s overall energy picture.

Heather R purchased solar for her home in 2019 and ran into communication and installation issues almost immediately. Over time those problems persisted, and now the entire system has no power and isn’t generating anything. When she sought help, a company technician refused to troubleshoot beyond urging her to pay for an “obsolete” component upgrade and to hard-wire the unit to the internet — advice that ignored the basic fact that the system had no power to begin with. She called dozens of times over the last few weeks, left numerous voicemails, sent emails and opened several service tickets, but received no response. She ended up with a dead system and no support, walking away convinced the company lacked integrity — the image that sticks is dozens of unanswered contacts while her panels produce nothing.

Heather bought a rooftop solar system for her home nearly six years ago and has spent the last months battling a breakdown and a near-total blackout of communication from the company. She discovered the panels stopped producing last July and, despite repeated calls, texts, emails and service tickets to Rolando and Nerd Power, received only scripted apologies and no meaningful fixes. SRP visited and removed the meter on September 3rd — an appointment Rolando had confirmed, then later claimed not to know about — and the company has since blamed the situation on having “only one technician” in Arizona, a justification that left her doubting their staffing and follow-through. After financing closed, she watched the attention evaporate: service requests went unanswered, the owner’s public reply felt like empty words, and the system has been, in her words, "useful as a brick." Early problems foreshadowed the decline — the install dragged on, crews showed up without a ladder, and pigeons nested on the array within weeks. She ended up paying a couple thousand dollars to have caging installed because warranty rules wouldn’t let anyone else touch the system, and that correction itself was mȯ