New Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is effectively out of business. We analyzed nearly a hundred reviews and found a clear timeline: installations wrapped up around 2020, then the company stopped answering phones, abandoned contracted maintenance, and left customers stranded with broken systems. One homeowner discovered her panels hadn't generated power for two years while she continued paying both her solar loan and full Edison bills, with no one returning her calls. Another paid monthly for seven years and never once received the annual cleanings written into his contract. The pattern is consistent across two dozen reviews: customers call about system failures or performance issues and hit a dead end, no voicemail, no callback, no resolution. Even the positive reviews date from 2016 to 2018, back when the owner personally apologized for sales-team missteps and crews finished jobs in two days. Those days are over. Reviews from 2022 onward describe a company that has vanished, leaving homeowners paying for equipment that doesn't work and contracts that aren't honored. One daughter inherited a $20,000 loan on her late father's home after aggressive salespeople convinced him a 25-year financing deal on solar would be "free." (It was not free.)
Do not hire this company. If you're weighing quotes, cross New Power off your list immediately. The risk isn't just poor service or delayed callbacks. It's paying a solar loan every month while your panels sit dark on the roof and no one picks up the phone.
Reviews That Shaped Our Verdict
Cha Cha H. has had rooftop solar for years and discovered a jarring disconnect: she kept making payments while Edison considered her system non‑producing for more than two years. She reached out to the company and could not get anyone to call her back. Looking at other reviews, she found similar complaints and began to suspect this problem isn’t unique. Left paying for panels that apparently haven’t produced power for years and getting no response from customer service, she wonders whether a class‑action is the only way to get answers — and what will stick with her is the fact she continued to be billed for a system that, according to the utility, wasn’t producing.
Tim watched his 76-year-old father, who was battling terminal cancer, get sold a rooftop solar system and be signed into a 25-year loan. He had urged his father over the phone not to install solar, but later discovered the sales crew had kept telling him it would be "FREE," so his father went forward without Tim present. About a year later, his father passed away and the family ended up with what Tim describes as a $20,000 boat anchor — a financed solar array that will complicate any attempt to sell the house. As soon as the first payment was missed, the loan servicer began aggressively calling and texting to collect. The lasting image Tim leaves is a long-term loan and persistent collection activity attached to a deceased homeowner’s property — a concrete complication for anyone inheriting or selling the home.
Becky T. had a residential solar system installed in November 2020. The install itself went smoothly—no roof damage—and after about 14 months the panels were still producing as expected. She chose the company after dealing with many door‑to‑door salespeople because two things mattered: she would own the panels once her LoanPal loan was paid off, and the contract promised an annual clean and inspection scheduled through a website. LoanPal handles the financing, and she found its site basic and clumsy—every time she wanted to increase her monthly payment she had to log in and do it manually; there was no way to schedule changes in advance. That annoyance felt minor compared with the bigger problem that followed. When she checked newpowercleans.com on January 31, 2022—the day before the window to register—she discovered the cleaning registration was already at capacity. She reached out to BreeAna at New Power for clarification and received no response. Because the company failed to deliver the simple, contract‑stated annual service and then went quiet, she now worries they would handle a true warranty or panel failure poorly; the detail that stuck with her was finding the cleaning “at
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 33
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Cha Cha H. has had rooftop solar for years and discovered a jarring disconnect: she kept making payments while Edison considered her system non‑producing for more than two years. She reached out to the company and could not get anyone to call her back. Looking at other reviews, she found similar complaints and began to suspect this problem isn’t unique. Left paying for panels that apparently haven’t produced power for years and getting no response from customer service, she wonders whether a class‑action is the only way to get answers — and what will stick with her is the fact she continued to be billed for a system that, according to the utility, wasn’t producing.
Jocelyn Santella had solar panels installed two years ago and was promised an annual maintenance visit. She waited for that service, but nobody ever called or showed up, and the company has become unreachable despite her efforts to contact them. What remains is an unfulfilled maintenance commitment and panels that haven’t received the promised checkups two years after installation.
After buying a residential solar panel system in 2018, Catherine K discovered the equipment itself performs as expected. What soured the experience was the maintenance promise: her contract included paid cleanings, but she has been unable to arrange a single service visit. Over the years she found the company’s phone line dead, emails unanswered, and no functioning way to schedule through a website or contact person. She ended up still paying for upkeep that never materialized and found that practice dishonest — the hardware works, but the prepaid maintenance never showed up and she remains unable to reach anyone to resolve it.