NewGrid reviews

Mikel Lincoln turned to New Grid when he needed a solar setup for his family home: they designed, installed and taught him how to monitor a 4.5 kW array paired with a 33 kWh lead‑acid battery. That system ended up providing all the power the household required to live comfortably for nine years. When two technical issues cropped up during that time, Will and his team showed up promptly and sorted the problems efficiently. After a decade of experience with the wider solar community and watching many companies take money with hit‑or‑miss results, he found New Grid head and shoulders above the rest. He credits Will’s decades in the industry—working in solar “since he was a kid”—with shaping the company’s service ethic and commitment to customers. Now, with battery technology having moved on, he’s preparing to upgrade and won’t consider anyone but Will and his crew to guide and do the work; he trusts their hard‑working, knowledgeable team to treat customers and property with respect. The detail that sticks with him: nine years of reliable power plus two timely interventions convinced him that this is the one team he will trust with future upgrades.

Kathi and Tom began building a ranch-style home in Arizona in 2022 and were told a local Vail company’s solar package would handle the house. When construction resumed the next year, their electrician discovered the planned single inverter/battery system — rated at just 37 amps — would be nowhere near adequate. A string of calls led them to NewGrid and Taylor Lupardo. Taylor drove down from Phoenix, assessed the wiring and load situation, and within a few days delivered a clear quote. From that point the work became a matter of lining up the other trades and locking in an install date. The installation ended up being transformative: NewGrid sized the system correctly, then recommended filling the garage roof with double-sided (bifacial) panels — a technology the Browns hadn’t even known existed. Adding those panels pushed the array “over the top,” supplying more than enough power for the new home. Taylor’s professionalism and Will’s help stood out during coordination and installation, and the Browns now treat NewGrid as their go-to for future needs. The detail that sticks: a corrected system plus a garage roof covered in double-sided panels that delivered the extra capacity K

Al and Marilyn Petrich ran an off-grid home for 15 years, nursing a lead-acid battery bank and the steady maintenance that came with it. They turned to New Grid and, following Will and Taylor’s recommendation, switched to Discover lithium batteries. New Grid patiently answered countless questions and walked them through the new technology, effectively teaching them how to manage the system. Over the past two years they upgraded other components as needs arose, and each time New Grid stayed helpful and hands-on. The system now includes a Sol-Ark inverter/charge controller that should carry them well into the future — what stood out most was the combination of the lithium conversion and the staff’s patient instruction, which together removed the heavy upkeep they’d lived with for years.

Peter Bowers spent months hunting for a contractor who could design a true off-grid system for his 4,000 sq ft mountain wedding lodge after every Northern California/Nevada installer he contacted only handled grid-tied setups. An industry contact connected him with NewGrid, and he hired them to build a high-end, self-reliant power system. They installed an 11.2 kW solar array paired with 42.4 kWh of lithium battery storage that now fully powers the lodge, and they tied in two propane backup generators to the inverters and batteries so the generators automatically top up the batteries when snow buries the panels. The system even supplies enough capacity to run an oversized well pump and keeps the venue operating through storms. Two years on, he’s had trouble-free operation and prompt follow-up support, including remote-access tweaks that improved performance. Price matched industry norms and the federal tax incentive helped the bottom line. The standout detail that stuck with him: the automatic generator integration that keeps the batteries charged under heavy snow, so the lodge stays powered through winter weather.

Andy connected with Will and his team at the start of a custom home project after discovering that tying into the grid would cost far more than an over-the-top off-grid installation from New Grid. He was surprised at how mature the off-grid technology had become and liked that the designers dug into real-life details — his hobbies (welding and pottery with a kiln meant lots of 220V equipment), household habits, thermostat settings, and laundry and shower usage — to size the system properly. The house served as a demanding test: three air conditioners, two water heaters, two well pumps, an electric dryer, oven, induction cooktop, and the shop tools all had to be supported. New Grid built a system that has run without hiccup since 2018, and Andy kept getting support at odd hours until any issue was resolved and he felt more confident operating the equipment himself. Will stayed closely involved with the architect and the general contractor to coordinate multiple buildings, arrays, and a battery/equipment room; he produced a comprehensive planset and lined up the separate solar permit so it matched the main home permit timing. Matt and the field crew made multiple short-notice job

John Schneider has relied on NewGrid to manage his off-grid solar setup for six years. He watched them expand the array—adding panels, batteries and inverters—and provide steady, ongoing maintenance so the system keeps running smoothly. They repeatedly went above and beyond to iron out issues, and his family now enjoys safe, reliable power in their home because of that hands-on care. He found Will and his team a pleasure to work with, and the lasting takeaway is NewGrid’s long-term commitment: six years of upgrades and attentive service that left his off-grid home consistently powered.

David hired Newgrid to install a 35 kW solar system at his remote Stone Goat Ranch, a project that demanded a true stand-alone solution. Will and the Newgrid crew tackled the work and consistently went above and beyond, finishing phase one and getting the ranch generating power before COVID interrupted everything. He is now awaiting completion of phase two to finish the system. The clear takeaway: Newgrid delivered a functioning island system in a remote setting, proving they can handle large off-grid installs when getting power running quickly matters.

Two years ago Chris bought a remote ranch that ran entirely off a small propane generator. He contacted Will at NewGrid, and Will’s crew spent time on-site mapping the layout, inspecting what equipment was already there, and learning how the property’s power needs would evolve. They delivered a professional, fair bid and then worked tirelessly to design and install a complete solar-plus-storage system on a tight schedule. The ranch now has steady, reliable power — a safer environment for his family — and the place is far easier to enjoy: visits happen more often and without the old logistical headache. What stood out was the follow-through: NewGrid didn’t walk away after the install but continues to check in and monitor performance to make sure the system remains what they promised.

Vincent turned to NewGrid repeatedly over nearly ten years for a variety of projects. He found their work consistently exceeded his expectations, so he kept bringing them back for new jobs. The most striking detail is the long-term consistency—across different projects and over a decade, NewGrid kept delivering above what he expected. What sticks is that decade-long track record of reliably outperforming expectations.