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Northwestern Electric reviews
• updated MAR 3, 2026Loading map...
The Verdict
Northwestern Electric is a dependable local electrician, not a flashy specialist. We analyzed dozens of reviews and found a crew that shows up, solves problems, and cleans up after itself. One homeowner watched their fleet for years from across the road before hiring them to replace a mobile home electrical pedestal. The workers poured a concrete base, installed new wiring, tested every circuit, and left zero scrap behind. Workmanship drew 19 positive mentions and only 3 complaints, anchored by stories like the technician who rebuilt a faulty Kohler generator to factory spec on a Sunday. Their emergency response stood out: 9 reviews describe same-day fixes for shorts, outages, and storm damage, often with technicians arriving within hours. The flip side is scheduling reliability. We found 3 accounts of no-shows or late arrivals without courtesy calls, including one customer who waited past an 11 a.m. window while the tech caught up on office paperwork. (Apparently paperwork trumps punctuality sometimes.) If you need a generator serviced or a panel replaced and you're willing to confirm the day before, they're a solid pick.
If you value workmanship over polished operations, Northwestern Electric delivers. Just confirm your appointment the morning of, because their dispatch isn't airtight.
3 Stories That Stood Out
George lives in a mobile home park directly across Road 425‑B from the company and had watched their fleet come and go for years. When the pedestal that carries the electrical service to his space fell into disrepair, park management called the company in to replace it. He received a firm appointment and the crew arrived on the promised date. The team poured a new concrete base first and left the site looking undisturbed until the base cured; once ready, they returned to set the new pedestal, test every circuit, and pass along a few practical safety tips. Throughout the job they collected every scrap of wire and leftover material, so the only visible change was the new pedestal itself. He appreciated the crew’s punctuality, thorough circuit testing, and meticulous cleanup — the lasting impression was a neat, fully tested repair with no mess left behind.
Bruce Jones called Northwestern when his new Kohler generator turned out to be faulty. He found owner Erick to be deeply knowledgeable about solar, and Erick sent technician Jim to diagnose the problem. Jim rebuilt the generator to factory specifications, and Northwestern kept communication clear and timely throughout the repair. The service standout came when Jim completed the job on a Sunday — a level of responsiveness Bruce rarely sees from contractors. That weekend repair and the factory-level fix are the reasons he keeps their number for future electrical work.
Weston P. scheduled an on-site appointment with Northwestern during a 9–11 a.m. window for a solar visit and stayed home to keep that commitment. By 11:18 a.m., with no one at the door, he called and discovered Ruby in the office explaining the techs were running late because they were tied up doing paperwork. He appreciated Ruby’s friendliness, but he felt the techs’ choice to handle admin tasks instead of honoring the appointment was unprofessional—there had been no courtesy call to warn of the delay, so he had to chase them down. Frustrated, he canceled the appointment and never got to evaluate their installation work; his takeaway is that Northwestern didn’t respect his time and didn’t bother to call when they were running late.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 85
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Carol booked Northwestern Electric for a routine electrical job and got an appointment in a reasonable timeframe; the crew began work right away. She watched Gary work efficiently, the task finished quickly and without surprises, and the invoice reflected a fair fee. What stayed with her was the fast scheduling, Gary’s clear efficiency on the job, and the reasonable price.
Bruce Jones called Northwestern when his new Kohler generator turned out to be faulty. He found owner Erick to be deeply knowledgeable about solar, and Erick sent technician Jim to diagnose the problem. Jim rebuilt the generator to factory specifications, and Northwestern kept communication clear and timely throughout the repair. The service standout came when Jim completed the job on a Sunday — a level of responsiveness Bruce rarely sees from contractors. That weekend repair and the factory-level fix are the reasons he keeps their number for future electrical work.
Sharron W. was selling her ranch-style home and moving out in ten days when a lingering electrical short threatened the buyer’s walkthrough. After a storm with roughly 100 mph winds had already knocked a tree into the house and pulled electrical lines free — a problem Northwestern had previously repaired — another issue cropped up the morning of the inspection. She called Northwestern that morning; the office said they’d try to get someone out that afternoon. They followed through. Jerry arrived the same day, traced the short to an outlet the family never used, and repaired it on the spot. He worked quickly, showed clear expertise, and left the house ready for the scheduled walk-through — the detail that stuck with her was that a same-day visit and a technician who could find a hidden fault in an unused outlet kept the sale on track.
Josh F has relied on Northwestern Electric for many years. He found their crews consistently professional and extremely helpful, and they regularly went the extra mile so every project ended up done right. Over time he came to expect that combination of reliability and attention to detail — the kind of follow-through that made him keep using them.
Larry M. scheduled a straightforward home electrical update — a new ceiling fan plus replacing the dining room chandelier — and found the appointment process very easy. Two electricians arrived on time, worked quickly and efficiently, installed a new box and switch for the fan, swapped the chandelier for the new fan, and repaired the existing switch. Everything functioned correctly when they finished and his wife was especially pleased with the result. He plans to call the company again soon for future work.
Robert Simpson called the company in for an emergency repair after he noticed a loose cable in his meter box. They carried out an emergency 'fix', but a few days later another electrician inspected the box and found an issue the photo captures. He ended up with a follow-up photograph that serves as the clear record of what the second tradesperson discovered — the image is the detail that stays with him.
Katie faced a sudden blackout that left a fridge full of groceries starting to spoil. She called the company, and a crew showed up at the last minute, quickly diagnosed the problem and restored power to the entire house. What stayed with her was how confidently they handled the repair and how fast they stopped the food from being lost — a dramatic, practical rescue rather than a routine service call.
Karianne's home got buried under more than 36 inches of snow last winter, and a breaker failed during the storm—leaving her in a tight spot. She found relief when Eric came through: he showed up quickly, diagnosed the bad breaker and used his expertise to resolve the problem. Grateful for that fast, hands-on help in freezing conditions, she remembers Eric's speedy emergency response as the thing that made the difference.
Linda hired the company to mount a non‑vented range‑hood light and fan with attached wiring and to replace two electrical outlets with GFI units — one under the sink to feed the dishwasher and one in the restroom. The crew finished the work in about two and a half hours, even though two other electricians had estimated the job should take roughly an hour minimum. She walked away feeling they milked the job; the one detail that stuck with her was the wide gap between the 2½ hours the crew used and the hour other contractors had expected.
Long-term Satisfaction
Recent customers rate Northwestern Electric 4.5 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.