NRG Clean Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
NRG Clean Power leaves us with serious concerns. We analyzed hundreds of reviews and found a company where experience quality depends entirely on which coordinator you draw. One customer paid their deposit in 2021 and a year later still had zero electrical work done, a rotted fascia board the roofer tried to hide, and a project manager who quit without anyone telling them. Another signed in November 2024 for a Powerwall, waited seven months for installation, then waited four more months with the system still not connected to the grid despite sending multiple emails that went unanswered. The positive stories do exist: 251 reviews praised workmanship quality, and coordinators like Shelley and Aracely earned repeat mentions for chasing down permit delays and proactively monitoring systems after service calls. But 116 reviews flagged value problems, and the delays aren't outliers. One reviewer noted NRG's remove-and-reinstall fees ran $4,200 compared to $2,200 at competing companies. We found this company either delivers a polished experience or leaves you chasing them for months, and you won't know which until you're already in.
If you need a company that will honor commitments and communicate proactively, look elsewhere. NRG may eventually complete your install, but reviews show too many customers paying upfront, waiting over a year, and still lacking a functional system.
Reviews That Shaped Our Verdict
Dan L signed a contract with NRG Clean Power in November 2024 for a Tesla Powerwall installation and then waited more than seven months before the equipment finally went up at the end of June 2025. Four months after that installation, the Powerwall still sits offline because it has not been connected to the **** smart network. He was repeatedly told the hold-up was permits; the fire safety permit cleared months ago, but no further steps followed and communications from the company stopped. Multiple emails to NRG Clean Power went unanswered, leaving him unable to use the system he paid for and growing increasingly frustrated by the lack of transparency and accountability. After investing a significant sum, he reached out to the BBB to get help securing the remaining network hookup and to push NRG Clean Power to finish the job they were contracted to do.
Kunal N. hired NRG to put solar on his house in November 2021 and took an unusually hands-on role in the system design—picking system size, panels and microinverters—and Zach, the sales rep, provided detailed answers to every question. The install itself unfolded smoothly over two days, including inspection, with project manager Ashley staying responsive and keeping him informed at every step. Two years later an Enphase gateway stopped reporting properly, so he submitted a support request; Shelley responded within a day and booked a tech visit three days out. After the service call Shelley monitored the system, noticed the data still looked wrong, and had the technician return to reinspect his work. She tracked the issue before and after the visits and followed up repeatedly until the monitoring was restored. What stuck with him was Shelley's hands-on follow-through—she didn’t just send someone out, she watched the results and made sure the problem was actually fixed.
Andrew G. contracted with NRG in August 2021 for a package job on his Berkeley Hills property: a bitumen roof replacement, a new 200‑amp electrical panel and a 9.1 kW solar array with LG batteries. Tony Roberts handled the sale and everything started with reasonable expectations — but a year later the project stalled, and the electrical work never moved forward. The roof replacement went ahead in October 2021 via an NRG subcontractor, but the workmanship fell short. Rotten fascia boards were left out of sight rather than replaced despite a change order that spelled out the exact linear feet to be fixed. Andrew had to push the roofer to return and finish the job, and even then the quality remained below standard; by July 2022 the roofer told him NRG still hadn’t paid for that work. Communication broke down across the rest of the project. The Southern California project manager quit early in the year without the homeowner being told, email replies stretched into weeks, and requests for phone or video meetings to agree milestones went unanswered. When NRG did respond — for example, by asking detailed questions — follow‑through rarely materialized. Electical clarity never arrived
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 72
Buyer Beware
Unauthorized Activities
1 report
Misleading Claims
6 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
After several years with a rooftop microinverter setup, Victor discovered a couple of the microinverters had failed and contacted NRG, the company that installed his system. Shelley took charge: she tracked down the Enphase replacement parts, kept him in the loop at every step, and as soon as the parts arrived she arranged a technician to come out quickly. The tech not only replaced the faulty microinverters but also took time to correct some minor wiring issues he found while on the roof. The whole warranty repair unfolded smoothly and without hassle — Victor ended up with working inverters and tidier wiring, and he remembers Shelley's proactive communication and the technician’s extra attention to detail.
Mike had solar panels installed and, three years later, discovered the system was still working perfectly. He ended up with a completely trouble-free setup that simply performs as intended and demands no effort from him. When NRG overlooked finalizing one city permit tied to a main-panel upgrade, he alerted the company and they moved quickly to fix it. Shelley Immken stepped in, worked directly with the city to finalize the permit and sorted any associated fees. The detail that sticks is the company's fast, hands-on follow-through—especially Shelley's handling of the permit—so the system kept running without interruption three years on.
Dan L signed a contract with NRG Clean Power in November 2024 for a Tesla Powerwall installation and then waited more than seven months before the equipment finally went up at the end of June 2025. Four months after that installation, the Powerwall still sits offline because it has not been connected to the **** smart network. He was repeatedly told the hold-up was permits; the fire safety permit cleared months ago, but no further steps followed and communications from the company stopped. Multiple emails to NRG Clean Power went unanswered, leaving him unable to use the system he paid for and growing increasingly frustrated by the lack of transparency and accountability. After investing a significant sum, he reached out to the BBB to get help securing the remaining network hookup and to push NRG Clean Power to finish the job they were contracted to do.