NRG Upgrade reviews

Ed B. handed over a deposit and immediately discovered the owner, Asaf, disappearing on vacation — a move that set the tone for the project. He watched the company farm out all the labor and found himself supervising crews constantly because the workmanship was poor. Installers left debris around the yard, removed his personal propane tanks, and in places did work that needed redoing. Communication dried up quickly; calls, emails and letters went unanswered. Over the next three years leaks kept turning up, and he eventually had to file a complaint with the California certification board just to get the warranty honored. A month ago he sent another warranty request and, as before, received no response. The detail that lingers is concrete: a leaky system years after installation and a warranty process that required escalation to a regulator to get action.

I Need T. discovered the relationship went off the rails when the company tried repeatedly to tack on fees that weren’t in the original contract — including an attempted bill of nearly $2,000 for a scupper that normally costs about $30. That demand became the defining issue, then the roof they installed in January 2021 began showing major water intrusion. Photographs documented sunlight coming through the roof, active leaks, and water pooling inside. Multiple calls and emails went unanswered, and, frustrated by the lack of response and the alleged overcharges, they are preparing a lawsuit.

David has had a home solar system for more than a year and remains completely satisfied. He chose a smaller, local installer after interviewing larger firms and discovered a smooth, straightforward process: the crew proved honest, professional and experienced, and they stayed reachable throughout. He valued the personal service—being able to work directly with the team instead of getting swallowed up by a big company—and that hands-on approach is what made the difference after a year of ownership.