NRG Upgrade reviews

David has had a home solar system for more than a year and remains completely satisfied. He chose a smaller, local installer after interviewing larger firms and discovered a smooth, straightforward process: the crew proved honest, professional and experienced, and they stayed reachable throughout. He valued the personal service—being able to work directly with the team instead of getting swallowed up by a big company—and that hands-on approach is what made the difference after a year of ownership.

Sofia finally took the plunge and went solar for her home, choosing NRG Upgrade after a straightforward start that felt upfront, reliable and responsive. She found the process clear from the first contact: Adriana provided the quote and walked her through the entire scope of work, Lizi kept her updated at every step, and Arbi oversaw the installation, managed inspections and carried the job through to completion with friendliness and professionalism. What set the experience apart was the team’s steady communication and clearly defined roles—she always knew who to contact and never felt left in the dark. She left the project confident that the company delivers honest, solid service and appreciated having real people handle each phase from quote to final sign-off.

Anthony C. chose NRG to install a residential solar panel system after comparing three other companies and discovered NRG stood out at every step. He relied on two project managers, Lizi and Arbi, who took charge of the schedule, kept expectations modest, and consistently delivered more than promised. When a concern popped up, customer service jumped on it immediately and resolved the issue without delay. He found the equipment to be modern and high-quality, and the final price represented the best value among the bids he reviewed. In the end he walked away with an up-to-date system, prompt support, and the clear impression that the hands-on attention from Lizi and Arbi made the whole process notably smoother than he had expected.

Lital H. hired NRG to replace her roof and install solar on her home after a friend pointed her to their project manager, Kfir. She got several quotes but felt drawn to NRG because the team carefully explained the process, listened to her needs, and was upfront about permit timelines. True to that promise, the crew waited through the permitting period and then moved quickly: demolition began as soon as approvals arrived and the roof was finished within a week. The solar hardware went up in two days, and she’s now waiting for Edison to issue the permission to operate. Install crews stayed polite and hardworking, while the office staff and engineers handled logistics with friendly, helpful communication. Kfir steered the job with clear expertise and professionalism, smoothing a process that can otherwise feel chaotic. The detail that sticks: honest timelines about permits combined with rapid, coordinated execution once permits arrived—roof done in a week and panels in two days.

Chris B. hired the company to replace his roof and install solar on his home and ended up impressed by their professionalism and customer-first approach. He found the crew took obvious pride in service, but what stood out was how Arbi and Lizi handled the real obstacle: a city that makes permits and inspections a headache. They dug into the paperwork, stayed on the phone, and pushed the project through the red tape so the work could proceed. Chris walked away grateful that those two stayed engaged until the permits and inspections were resolved — the personal attention during the permitting slog is the detail he remembers most.

Dawn and Julie S. spent more than a year trying to get NRG Upgrade to finish installing their home’s solar array and backup batteries. They chased phone calls and emails that went unanswered, and when someone did respond the tone came across as rude, disrespectful and poorly informed. Promised service visits and fixes never materialized, so after a year they escalated by sending a certified letter to owner Alsop Hen — only to have it returned stamped VACANT. They ended up with an unfinished installation, spotty (and sometimes hostile) communication, and a certified letter that came back marked “VACANT,” a hard-to-ignore signal for anyone considering this company.

Michele celebrated finally getting solar on her home after a lengthy process that included a few bumps. She leaned on the office staff — Daniel and Lizi — whose steady coordination kept the project moving. Her project manager, Arbi, stayed responsive and stepped in to troubleshoot whenever problems arose, and the installation crew arrived courteous, helpful, and hard-working. Between the constant communication from the office, Arbi’s hands-on problem solving, and a diligent install team, she ended up with a completed system. What stuck with her was how the team’s collaboration turned delays into progress, with Daniel, Lizi, and Arbi standing out.

Carl B. ended up with a 13-panel rooftop system sized to his household’s average electric use and couldn’t be happier with his NRG Upgrade experience — he gave the company a 5-star review. Daisy, the salesperson, arrived and patiently walked him through the options, explaining different ways to pay, reviewing his usage, and laying out the installation plan and estimate without applying any pressure. Lizzi, the project manager, then stepped in and ran the job with steady, hands-on coordination: she reached out to set dates, set expectations at every stage, answered questions cheerfully, and kept the whole timeline stress-free — that steady project management is what defined the experience. The installer, Fernando, worked solo and methodically, taking time to ensure neat, high-quality work and even painting the conduit to match the roof. NRG used REC panels (which Carl researched and chose for their value, ranking them just behind SunPower) and Enphase microinverters, which he felt were the right choice for a reliable system. Overall the team moved quickly, delivered quality at a competitive price, and left him remembering the personal touches — especially Lizzi’s follow-through and,

Ed B. handed over a deposit and immediately discovered the owner, Asaf, disappearing on vacation — a move that set the tone for the project. He watched the company farm out all the labor and found himself supervising crews constantly because the workmanship was poor. Installers left debris around the yard, removed his personal propane tanks, and in places did work that needed redoing. Communication dried up quickly; calls, emails and letters went unanswered. Over the next three years leaks kept turning up, and he eventually had to file a complaint with the California certification board just to get the warranty honored. A month ago he sent another warranty request and, as before, received no response. The detail that lingers is concrete: a leaky system years after installation and a warranty process that required escalation to a regulator to get action.