O3 Home Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
O3 Home Solar has a serious problem keeping systems running after installation. We found one homeowner who paid $34,000 for panels that never lowered her electric bill, then waited five months for a fix while the company missed appointment after appointment. Another customer is still chasing a refund on a battery deposit from two years ago, unable to reach anyone in authority. The pattern is stark: 27 reviews describe smooth installations and responsive crews, but 11 detail systems that don't work, service requests that go unanswered for months, and zero accountability once the panels are up. One reviewer was told a faulty component posed a fire risk, then heard nothing for two weeks. Post-sale support scored just 2.8 out of 5, with 18 mentions of poor follow-through versus 15 positive ones. The company apparently excels at selling and installing, then vanishes when you need them. If your system works flawlessly forever, you'll be fine. But solar systems don't work that way, and you shouldn't gamble $30,000-plus on a contractor that goes radio silent the moment something breaks.
If you want solar that works past year one, look elsewhere. The installations may go smoothly, but when panels underperform or equipment fails, you'll be left calling for months with no fix and no refund. That's not a service gap. It's abandonment.
Reviews That Shaped Our Verdict
Ben had 71 solar panels installed on his roof about two years ago and the array worked flawlessly. In May 2022 he agreed to add a battery backup and, as with the original job, paid a 50% deposit up front so the company could order the equipment. After a year of waiting he couldn’t get anyone with authority to explain why the battery wasn’t installed, and he ended up out of pocket with no resolution. He concluded the company had become dishonest in how it handled the follow‑up. His concrete takeaway for buyers: don’t pay a deposit unless it can be held in escrow with specific performance conditions.
Nathan S. bought a rooftop solar system in March 2021; installation didn’t even begin for nearly seven months. When the array finally went live, it carried a production guarantee of 18,000 kWh per year — but over the next two and a half years it produced only about 9,000 kWh in total. He spent more than a year and a half trying to get O3 Home Solar to fix the shortfall. For a few months the company messaged that they were trying to resolve the problem but offered no concrete timeline or solution, then they stopped returning calls and emails for over a year. A few months ago they directed all communication to their lawyer, who insisted arbitration was the only contractual remedy. He discovered arbitration can run roughly $500 an hour and commonly reach $3,000–$5,000 per day, with him liable for half those costs. The company refused to repair the system or honor the production guarantee; several friends of his report similar underperformance. Now he continues paying his full electric bills while shouldering about $200 a month for a system that has produced roughly half the promised energy.
Jason paid roughly $34,000 for a solar system installed on his home and discovered a months-long scramble for basic service and accountability. The installation itself happened quickly, but the trouble began almost immediately: his first electric bill after the panels went live looked the same as before, so he ended up paying a roughly $200 utility bill plus a $111 loan payment to Dividend, the lender O3 Solar uses. After a second month with no drop in usage, he started calling and emailing in mid‑June and waited for weeks for anyone to follow up. Jamie R. eventually stepped in and arranged a technician visit for July 12, but the tech didn’t show; he only got a phone walkthrough that did nothing to fix the problem. Several promised service appointments vanished without explanation. In August O3 reviewed his bills and agreed to reimburse prior payments, but those reimbursements never arrived. A troubleshooting visit in early September produced a worse finding: a technician told him the equipment was faulty and could be a fire hazard. Two weeks later Jamie was gone; the CEO, Brad Stutzman, took over communications, assigned a new contact, and pushed the meter replacement out to mid‑/
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 46
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating: B+
Mixed BBB standing. Some unresolved complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Odis installed a residential solar system two years ago and found the panels still performing reliably with no surprises. He appreciated that the sales team never leaned on him, the installers were courteous, and the company handled financing in a way that fit his budget. A couple of months after installation a wiring problem surfaced; the crew spotted it, reached out, and came back to fix it promptly — the kind of proactive follow-up that stuck with him. Overall, he walked away with dependable equipment and a quick-service response when something went wrong, and the early repair is what he remembers most.
Chris Gray went solar with O3 in 2019 and quickly discovered the company’s underproduction guarantee would become the main story of his ownership. The policy promises to refund the shortfall if a system underperforms, and in 2022 his array delivered about $900 less than expected. He spent eight months chasing that refund — logging 38 emails and several phone calls — and found the CEO either unresponsive or unwilling to honor the payment. That followed a similar ordeal in 2021, when it took nine months, roughly 40 emails and multiple calls to secure a separate refund. He also noticed a review he posted the previous year disappeared from the site and points to a trail of complaints on the BBB as context for the pattern. After repeated years of underproduction and long, frustrating back-and-forths, he won’t use O3 again; the concrete detail that stuck with him is the sheer volume of correspondence required to try to enforce a guarantee for only a few hundred dollars.
Ben had 71 solar panels installed on his roof about two years ago and the array worked flawlessly. In May 2022 he agreed to add a battery backup and, as with the original job, paid a 50% deposit up front so the company could order the equipment. After a year of waiting he couldn’t get anyone with authority to explain why the battery wasn’t installed, and he ended up out of pocket with no resolution. He concluded the company had become dishonest in how it handled the follow‑up. His concrete takeaway for buyers: don’t pay a deposit unless it can be held in escrow with specific performance conditions.