Obsidian Solar reviews

aslager had a 27-panel rooftop array installed in spring 2022. The crew used Enphase microinverters, so they could monitor output from each panel and quickly discovered that two of the 27 stopped producing about a month after activation. The physical install went smoothly, but Obsidian took a while to diagnose and arrange replacements — at the time the company didn’t yet have a dedicated repair/service team (they’ve since added one). The two panels were replaced at no charge, and because the original panels and installation cost roughly 30% less than competing quotes, the wait felt acceptable. Communication remained good throughout, and the array continues to perform as expected. What lingered as the clearest takeaway was the per-panel visibility that revealed the issue early and the fact Obsidian absorbed the repairs while delivering a substantially lower upfront price.

Travis met Cody from Obsidian Solar while exploring a solar install for his home. He found Cody immediately professional and able to field every question the family brought up, which made the whole quote-to-install process feel surprisingly straightforward. He gave Obsidian a five-star rating for how smoothly everything went. He ended up passing Cody’s contact along to family and friends.

Sylvester waited nearly two years for the solar system he'd had installed to be switched on, spending that time repeatedly calling and complaining. When the system finally initialized, three panels remained unresponsive and he now suspects the company has gone out of business. He encountered a point of contact, Ryan Ondras, who proved unresponsive and, in his view, dishonest and unethical. A neighbor had recommended the installer, but he now strongly discourages any interaction with the company or with Ryan Ondras. The image that sticks: after almost two years of chasing activation, he's left with three dead panels and no dependable way to get them fixed.

Lindsey discovered Obsidian Solar’s quote came in much lower than other companies, which made her skeptical, but she decided to move forward with a home solar system that included a battery. The installation process went smoothly and professionally, and she ended up with high-quality equipment. The battery and panels perform beautifully, so the biggest takeaway was that a noticeably lower price didn’t mean lower-grade components or performance.

Vivian Hamilton had solar panels that looked great and produced power for two years, until she discovered the system was no longer connected to the grid and was told Obsidian should fix it. She tried to reach the company but ran into dead ends — phone lines were impossible to get through and a listed cell number appeared disconnected. Frustrated and regretting her choice, she urgently needs a working contact from Obsidian so they’ll restore her connection.

Andy J signed a contract in 2022 for a solar system and discovered the project stalled almost immediately: more than a year later the system still hasn't passed final inspection and remains non-operational. He endured months of final inspections that were supposedly scheduled but where no one showed up, and the company became increasingly unresponsive. Frustrated by the repeated no‑shows and lack of communication, he plans to take the matter to the attorney general. He urges potential customers—especially those from ******—to read this carefully and weigh the risk of long delays and poor follow‑through.

Francisco T hired Obsidian Solar to install panels on his home. He encountered a few hiccups during the process, but the crew came back quickly, fixed the problems, and went above and beyond to make sure the system was installed correctly. He appreciated the team's responsiveness and thorough final checks, and recommends Obsidian because of that prompt, hands-on follow-up.

Jimmie R contracted Obsedian Solar to install a 31-panel rooftop system on September 9, 2022, expecting a working array. He discovered the crew never completed basic checkout or turned the system on, so he had to figure out activation himself — and when he did, only 9 of the 31 panels reported. He then found that someone else appeared to be receiving his generated energy because the panel serials and site mapping were never submitted. A tech eventually came back to read the registration numbers, but those numbers were apparently never forwarded, so Jimmie had to photograph and send the mapping and serials himself. The party he emailed responded that they still couldn’t get the remaining 22 panels to report and that the installer needed to return and run an ITK app through the gateway to fix the reporting. As of December 14, 2023, Obsedian Solar has been largely unresponsive while GoodLeap has already paid the installer, leaving an installed but inoperable system. He expresses strong concern about the company’s professionalism and ethics and wants Obsedian to come back, run the required ITK procedure, and properly register the panels so the whole system actually reports and serves他的

Wesley T. hired the company for a residential solar installation and discovered after the crew left that five panels weren’t wired correctly and weren’t producing power. He called and left voicemails and sent emails but got no callbacks or replies, and his salesperson, Andrew Brannock, stopped responding after receiving payment. The team had promised a generator and said the array would offset his electric bill, but the generator never showed up and he now receives both a normal electricity bill and a bill for the solar system. He left a 1-star review emphasizing the unfinished work — five panels still offline — and the company’s silence once they were paid.