Option One Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Option One Solar will call you when something breaks before you even notice it. We analyzed hundreds of reviews and found a company whose post-install support sets them apart from industry competitors who disappear after cashing your check. One customer's system went offline and received a proactive call from Option One, followed by a technician visit the next day at zero cost. Another had three optimizers fail and learned about it from the company's monitoring team, not their electric bill. The service technicians arrived within 48 hours, replaced everything under warranty, and left in under two hours. We found 207 mentions of strong follow-up support with only 5 complaints, and 241 reviews praised their project management against just 5 negatives. What stands out is the depth of expertise across the team. Ashton, a frequently named sales consultant, patiently explained solar economics through multiple customer questions without pressure, and project coordinator Natasha kept homeowners updated at every permitting and inspection milestone. The installation crews finish ground-mount systems in a single day, and one reviewer noted neighbors watching the roof work wished they had hired Option One instead of their own installer. The company monitors systems remotely and fixes warranty issues without customer prompting, a service model that keeps working years after the panels go live.
If you want the cheapest quote, shop elsewhere. But if you value a solar company that will still answer the phone in year six when an optimizer dies, Option One is worth the modest premium.
Reviews That Shaped Our Verdict
Steffi had Option One Solar put in a 29-panel rooftop system with two Tesla wall batteries about two and a half years ago — and since then she hasn’t paid a single electricity bill. The install itself went smoothly, and any small post‑installation issues were handled within a day. More recently, the company’s continuous monitoring flagged a problem; they called her, dispatched a technician that same morning, and the tech performed a reset and a checkup at no charge. She found that kind of proactive, ongoing care rare compared with larger providers like Sunrun, where contact often ends once the sale closes. The standout detail for her: Option One’s monitoring and free, prompt follow-up years after install — paired with two and a half years of no electric bills — is what truly set the experience apart.
When Jake chose Option One to install a rooftop solar system in 2014, what really separated the experience from a typical install was their ongoing monitoring and fast warranty service. He paid a competitive price for the equipment and installation, and the crew completed the job quickly, efficiently, and left the site clean. Since then, Option One has actively monitored the system and jumped on any issues immediately — not because panels break down often, but because their monitoring catches failed optimizers or communication drops before he notices. For example, the company alerted him when three optimizers failed; they were on-site in about two days, replaced the units under warranty at no cost, arrived on time, and were gone in a couple hours. The detail that stuck with him: they detected the problem first and fixed it quietly and promptly, which made the whole ownership experience practically hands-off.
Jeff Diehl spent three years shopping quotes from online brokers (EnergySage, EnergyPal), Yelp and local electricians before landing on Option One for a 4.8 kW system (no battery) for his manufactured home in Hemet, California. He found the price to be in the lower affordable range—not the absolute cheapest, but the value felt like a steal given the equipment and warranty, which he judged to be top-tier. Scheduling and communication ran on time and were transparently explained from the start. What set this experience apart was Option One’s ability to handle complications that knocked out most other vendors: his existing NEM 2.0 documents that he’d submitted to SCE two years earlier and the quirks of installing on a manufactured home. Ashton answered every technical question either immediately or the same day and made the process feel straightforward. Courtney intervened at a key moment and steered him away from a sketchy competitor who kept changing names, and Natasha, the project coordinator, kept him updated at every milestone. The install crew worked lightly on the roof, moved quickly and cleanly, and finished ahead of schedule with no surprise fees—so much so that neighbors
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 91
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Chris Haase went with Option One Solar for a residential solar setup two years ago and had them return this summer to add a Tesla Powerwall. The crew handled every permit and license, so the paperwork and approvals never became his problem. Both the original panel installation and the battery addition proceeded without complications; he hasn’t experienced any issues and feels very confident in how the system is performing. What lingered with him most was that the company took care of the regulatory details and finished the battery upgrade smoothly — concrete proof, in his view, that the system will be dependable going forward.
Patrick arranged a residential solar installation a few years ago and walked through a straightforward process from start to finish. He found the team transparent about the work, professional in their conduct, and consistently quick to answer his calls during the project. What lingered for him was their responsiveness — that steady availability combined with clear communication led him to give a five-star rating and recommend them to others.
Warren Hartwell had his solar system installed on February 8, 2023. On October 22, 2024 he received a message from Ivan that the array appeared to be offline and that someone should be sent to check it out. The next day a technician named George showed up, diagnosed the problem, and replaced the system computer — Warren blames the outage on Enphase — and had the system back online within a few hours. He had been very particular while shopping multiple installers and chose Option One because they stood out: they sent a proper work truck for the site inspection instead of what he describes as a kid in a Tesla. He also found Option One’s chosen roofing contractor responsible and pleasant to work with. What stuck with him was the fast, proactive follow-up and the practical, no-frills professionalism at the site inspection.