Pac Solar reviews

When Aiten brought PacSolar in a few years ago, the thing that stuck with him was that Eric handled the whole project personally — assessing needs, designing the array and being on site for the install — so there were none of the handoffs or communication gaps common with larger firms. They ended up with a system that has given them zero issues since, and they plan to add more panels this year as they shift away from gas more than they expected. They found Eric knowledgeable and able to explain technical details in plain language, and he continues to be a go-to resource whenever questions come up. For this homeowner, the single, consistent point of contact throughout the process made the difference — and expanding the system now is their way of showing how comfortable they are with the work.

Greg Y. had PAC Solar install a rooftop system on his home several years ago, and the crew coordinated the roofer, the utility, permits and inspections so the whole project unfolded smoothly. Eric kept him informed through every step and stayed available over the years to answer questions about system performance. Later, when he had to use a different company to add a battery, that job produced one problem after another and a contractor who couldn’t find the root cause and kept pushing costly, unnecessary equipment. Eric stepped in, sent an electrician, and the technician diagnosed and fixed the issue quickly. The detail that stuck with him: PAC Solar’s ongoing responsiveness—Eric arranging a real fix when another company only proposed expensive band‑aids—made the difference.

T D. arranged for Pac Solar to install panels while having roof work done and found the company communicative and pleasant during the information-gathering, contract signing, and installation stages. The install itself went smoothly and the system performed well. About a year or two later, a monitoring panel that reported the system’s status failed — it didn’t affect power production, but it stopped showing whether the system was working and how well. They reached out repeatedly to Eric under the 10-year warranty, calling roughly a dozen times before getting any response; it then took months for him to make an attempt to fix the monitor. He told them he would return to finish the job, but never came back and eventually stopped answering calls. The quality of the original installation wasn’t in question, but the company’s post-sale support and warranty follow-through broke down. One lingering detail to note: the reviewer observed that customers receive gift cards for submitting reviews.

Bill P. faced a tricky situation: a storm-damaged, 22-year-old roof that had 14-year-old solar panels attached. He worked with owner Eric Miller at Pac Solar to untangle it — remove the old panels, replace the roof, and either reinstall or upgrade the array. With Eric’s help he ran the numbers and decided to replace the panels, taking advantage of a 30% tax credit and newer modules that deliver more kilowatts with fewer panels. Eric designed a system that was both technically more advanced and cleaner-looking than the competition’s proposal, and Bill can monitor daily output and the status of each panel online. Communication with Eric stayed direct and fast — he could reach the owner on his cell and never waited long for replies — which stood in sharp contrast to the roofer’s estimator, whose voicemail was always full and required dealing with an office intermediary. Eric coordinated removal and reinstallation with the roofers so the swap happened smoothly during the reroofing; installation stayed on schedule and the new system was completed in one day. The system is up and running, and Bill still enjoys logging in to check production — the quick, hands-on coordination by the owner

William was planning a remodel in San Anselmo and connected with Eric at PacSolar more than a year before construction. He received a clear, accurate estimate well ahead of time — and when the crew finally installed the system the final bill came in lower than that original quote. Eric stayed directly involved from start to finish: he answered calls, came out to meet the homeowner in person, climbed on the roof with his experienced crew, and handled all the permits and the back‑and‑forth with PG&E. What lingered after the job was the hands‑on service and the fact that the installer managed the paperwork and utility liaison, plus the pleasant surprise of a lower final price.

M F. hired Pac Solar in September 2014 to mount 39 panels on a sunny Novato property. After interviewing several companies, he chose Pac because owner Eric Miller refused the common lease option with escalating payments and instead radiated enthusiasm about solar’s financial, ecological, and PG&E-busting benefits. Pac’s calculations predicted nearly a 50% cut in the monthly bill; the installation crew arrived friendly, professional, and fast. Switching to solar moved the account to PG&E’s annual true-up, and he waited the full year to see the outcome. The first true-up matched the promise — the bill came in nearly half of what it had been — and everything turned out as calculated. The most memorable detail: Eric’s upfront stance against leasing and an accurate, no-surprise calculation that held up after a full year.

Joe M. chose Pac Solar’s Eric Miller to install panels on his new roof, and the job unfolded smoothly. Eric coordinated directly with the roofer so the install went off without a hitch, kept the process straightforward, and walked him through each step. He found Eric professional and thorough, and after PG&E monetized the system Eric handed over a comprehensive binder with every relevant document—well beyond his expectations. He plans to add more panels as his electric needs grow and intends to work with Eric again. The detail that stuck with him was that meticulous documentation and seamless coordination with the roofer took the worry out of the whole project.

Craig, who only bothers to write Yelp reviews after exceptional experiences, compared two solar quotes and chose Pac Solar Corp. He found Eric, the owner, able to answer every detailed question and to recommend sensible options when asked; the agreement delivered no surprises or last-minute add‑ons. When he needed a roof replacement as part of the project, Eric coordinated schedules with the roofing crew and timed the stanchion installation to occur immediately after the old roof came off. The panels and related equipment proved high quality and the installation looked top notch. Eric pushed to finish all work by 12/31 so he would qualify for the 30% federal tax credit, and at the final walk-through Eric explained everything and handed over a binder with all pertinent documentation. He credits the smooth process and competitive pricing to working directly with the owner instead of through a salesperson or foreman — a direct line that kept the project predictable and well documented.

Doug L. discovered Pac Solar on Yelp and ended up choosing them after comparing bids for a fairly large rooftop system. He connected directly with Eric, the owner, who answered his first call and, after a brief conversation and a few follow-up emails, produced a no-cost preliminary installation plan that was both efficient and visually thoughtful. Where a national firm proposed nearly twice as many panels scattered across the roof, Pac Solar designed a layout using about half the panels—higher-efficiency modules placed to preserve the house’s appearance. After Doug signed on, the crew moved quickly: permitting, city inspections, and the on-site work wrapped up within weeks, with the actual install taking only a few days. When PG&E later required additional work because of new regulations, Pac Solar handled those surprises immediately. Eric personally oversaw the crew from start to finish and stayed available to answer questions throughout the process. Today the system is fully commissioned by PG&E and cutting Doug’s electric bills. Pac Solar finished the job with a tidy, well-organized binder and clear instructions on operation, troubleshooting, and warranties—a practical hand‑