PacificSky Solar reviews

Frank purchased a home solar-plus-storage system in 2019–2020. The install itself unfolded without major drama, though the Tesla batteries arrived much later than expected. After that, however, problems kept cropping up: the panels didn’t play nicely with his air conditioner early on, which forced him into several hundred dollars of out-of-pocket repairs despite the underlying issue being electrical. The inverter gateway has dropped communication repeatedly; when it went down for the third time in May he spent June following every troubleshooting guide he could find and then waited from July onward for warranty service. By mid-September half of his emails and texts had gone unanswered, so he escalated the issue to Enphase directly. Over five years he logged roughly five or six service episodes that were met with reluctant, slow responses — and on multiple occasions the company tried to bill him for technician visits even though the failures were covered by warranty. What sticks most is the pattern: a smooth sale and install, followed by months-long delays, poor responsiveness, and being pushed to the manufacturer for fixes while the installer appeared more focused on revenue thanon

Paul installed a roughly $20,000 solar system in 2018 on his home expecting big savings, but the payoff never materialized. He discovered only recently that a critical part failed and the panels stopped producing power — a failure that left him with a surprise $1,200 DWP bill. The company refused to reimburse or credit him, demanded $400 to replace the part, and then told him the replacement was out of stock so the array would remain offline for more than a week. They also blamed him for not checking an app he wasn’t aware of, rather than taking responsibility or acting urgently to limit his higher bills. After pushback from Paul — a retired teacher who can’t easily absorb unexpected costs — the company’s office manager repeatedly called and texted to try to get him to remove the review; he refused. In an update on 2/19 the crew moved some panels and added one or two more, promising the bill would drop to near zero, but his next statement arrived at about $800. He notes he hasn’t seen a bill under $800 in three years and feels the company has misled him, left him out-of-pocket, and still hasn’t fully resolved the missing-part issue.

David B. hired PacificSky Solar to install a standard household solar system and ended up waiting more than a year before the array could actually go online. The rooftop crew did a tidy job with the hardware, but the company’s office repeatedly mishandled permits, inspections and scheduling — leaving the system installed but not approved, with promised approvals always a week or a month away. At one inspection an installer even realized he’d been sent the wrong paperwork and couldn’t answer the inspector’s questions. Those kinds of hiccups kept multiplying until the system finally became operational well over a year after installation began. A few months later a panel failed and David requested warranty service. PacificSky initially demanded $400 despite a contract that covered parts and labor; after he pushed back they agreed to honor the contract, yet eight months later there’s still no replacement. When he contacted the panel manufacturer, he discovered PacificSky had only just submitted the replacement request and had already received a refund for the failed panel — in other words, PacificSky collected reimbursement and still hasn’t fixed the array. He used Altadena Energy/