PacificSky Solar reviews

Neil S. called PacificSky back to expand the rooftop solar system they had installed on his home a few years earlier. He picked Ari to oversee the project, and Ari proved incredibly attentive and professional from start to finish. The crew finished the expansion on schedule, secured the correct permits and passed inspections, and Neil encountered no issues with workmanship on either the new work or the original installation. He has recommended PacificSky to friends, who have also been satisfied with the service. The detail that stuck with him was Ari’s hands-on supervision — that steady presence made the repeat installation feel seamless and well managed.

Ell M. hired PacificSky Solar to add panels to a compact guest house on her in-laws' property. She discovered that, even though this install was much smaller than the main-house system they had done years earlier, the team treated the job like a priority. Nancy and Rafi managed the process, kept her informed at every step, and smoothed out the details. She and her family are now living in the guest house and fully powered by solar — 100% green — a change they’re clearly proud of.

Frank purchased a home solar-plus-storage system in 2019–2020. The install itself unfolded without major drama, though the Tesla batteries arrived much later than expected. After that, however, problems kept cropping up: the panels didn’t play nicely with his air conditioner early on, which forced him into several hundred dollars of out-of-pocket repairs despite the underlying issue being electrical. The inverter gateway has dropped communication repeatedly; when it went down for the third time in May he spent June following every troubleshooting guide he could find and then waited from July onward for warranty service. By mid-September half of his emails and texts had gone unanswered, so he escalated the issue to Enphase directly. Over five years he logged roughly five or six service episodes that were met with reluctant, slow responses — and on multiple occasions the company tried to bill him for technician visits even though the failures were covered by warranty. What sticks most is the pattern: a smooth sale and install, followed by months-long delays, poor responsiveness, and being pushed to the manufacturer for fixes while the installer appeared more focused on revenue thanon

Kenneth R. had a 20-panel system installed in March 2019 and quickly discovered he’d received a batch with defects. Over the next 4–5 years about 16 panels lost significant production, six stopped working entirely, and the inverter failed once. He relied on Pacific Sky’s service team—especially Doreen—who consistently answered his calls and filed warranty claims with the panel maker. The trouble wasn’t with Pacific Sky’s follow-through but with the manufacturer: replacement panels took several months each time, so he had to be very patient while performance lagged. He ended up giving Pacific Sky’s service an A+ for persistence and support, with the clear takeaway that buyers should pick a different panel brand than CertainTeed.

David B. hired PacificSky Solar to install a standard household solar system and ended up waiting more than a year before the array could actually go online. The rooftop crew did a tidy job with the hardware, but the company’s office repeatedly mishandled permits, inspections and scheduling — leaving the system installed but not approved, with promised approvals always a week or a month away. At one inspection an installer even realized he’d been sent the wrong paperwork and couldn’t answer the inspector’s questions. Those kinds of hiccups kept multiplying until the system finally became operational well over a year after installation began. A few months later a panel failed and David requested warranty service. PacificSky initially demanded $400 despite a contract that covered parts and labor; after he pushed back they agreed to honor the contract, yet eight months later there’s still no replacement. When he contacted the panel manufacturer, he discovered PacificSky had only just submitted the replacement request and had already received a refund for the failed panel — in other words, PacificSky collected reimbursement and still hasn’t fixed the array. He used Altadena Energy/

Three years ago Bonnie F. had solar panels installed at the same time her roof was replaced. The panels have performed well and she’s pleased with that part of the job. About a year after the work finished the front bedroom roof started to leak; Avi, the roofer Pacific Sky Solar recommended, promised to follow up but never did. Because the winter was dry she let it slide, but with rain returning the bedroom ceiling continues to drip and now threatens to collapse. Both Pacific Sky Solar and Avi stopped answering her calls, so she gave up on them and hired another roofer; the repair estimate came in at $980. She didn’t want to write a negative review, but what lingers is an unresolved, potentially collapsing ceiling and a $980 bill after the installer and its recommended roofer went silent.

Rick bought a 24-panel SunPower system from PacificSky Solar in 2016 for his home and discovered the company’s staff and workmanship were top-notch. He ended up with a clean, well-executed installation that’s delivering real results: by April 2018 the array was producing roughly 50% more energy than his household used that month, so he’s been banking the surplus to draw on during winter. The extra generation translated directly into a zero electric balance with LADWP—a payoff he found especially satisfying—and he expressed gratitude to PacificSky Solar for the outcome.

Laren B. shopped multiple solar companies a couple of years ago and ultimately chose Pacific Sky (then ADR) for a prepaid 20-year lease on their duplex. From the first site visit through the eventual sale of the property, the whole process unfolded smoothly: Eric walked them through what would work best for their situation, the crews arrived when promised and hit the timelines they’d committed to, and pricing landed at a level they were happy with. The administrative side stood out — Adas handled the rebate paperwork on their behalf, moving the process forward instead of leaving it as another task for the homeowners. After the system went live, a technician returned to give a full walkthrough of the monitoring system, and the subsequent electric bills confirmed the expected savings. They loved the SunPower panels and came away especially impressed by Pacific Sky’s follow-through on paperwork and post‑install support.

Paul installed a roughly $20,000 solar system in 2018 on his home expecting big savings, but the payoff never materialized. He discovered only recently that a critical part failed and the panels stopped producing power — a failure that left him with a surprise $1,200 DWP bill. The company refused to reimburse or credit him, demanded $400 to replace the part, and then told him the replacement was out of stock so the array would remain offline for more than a week. They also blamed him for not checking an app he wasn’t aware of, rather than taking responsibility or acting urgently to limit his higher bills. After pushback from Paul — a retired teacher who can’t easily absorb unexpected costs — the company’s office manager repeatedly called and texted to try to get him to remove the review; he refused. In an update on 2/19 the crew moved some panels and added one or two more, promising the bill would drop to near zero, but his next statement arrived at about $800. He notes he hasn’t seen a bill under $800 in three years and feels the company has misled him, left him out-of-pocket, and still hasn’t fully resolved the missing-part issue.