Palmetto Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Palmetto Energy will get your system installed and answer your calls when something breaks. The workmanship scores high, and we found dozens of reviews describing fast, professional installation crews who showed up on time and cleaned up after themselves. One homeowner dealt with both an HOA dispute before installation and faulty panels in the first year, yet stuck with Palmetto because their customer manager spent months troubleshooting until production returned to normal. Another customer's dashboard stopped working and support had it running again within an hour. The post-sale support scores nearly as well as the installation work itself, with 269 positive mentions of reps who follow through on service tickets. Where Palmetto stumbles is value. Only 78 reviewers said the price felt fair, while 37 called it steep, and the federal tax credit process confused enough customers that multiple reviews mention not understanding how it works even after filing. (If you're buying solar partly for the tax benefit, budget time to call an accountant or expect to piece it together yourself.)
If you want a solar installer who'll stick with you through inverter failures and HOA paperwork, Palmetto delivers reliable follow-up. But if you're shopping on price or need someone to walk you through the financing details without a second call, you may find better options.
Reviews That Shaped Our Verdict
jrhudberg ran into a problem when his solar monitoring dashboard stopped showing system stats. He started a short chat with the company's AI bot, which helpfully asked if he wanted a person and then connected him to a live agent. The human took the request, acted quickly and accurately, and the dashboard was back up and displaying data within an hour. The most memorable part was the smooth bot-to-human handoff and the rapid fix — a working dashboard in under sixty minutes.
mailtopankaj1 had Palmetto install a rooftop solar system in December 2023. In the year after installation he first grappled with HOA pushback before the install and then ran into production problems with several panels within the first year. Palmetto stuck with him through those bumps; despite some personnel hiccups typical of the industry, his customer manager JayDee stayed involved and worked with him for months until the system was back on track. He ended up with a functioning system at what he judged to be the best price he could find, and he appreciated JayDee’s persistence in resolving the issues.
mercedsusy has been a customer since 2021 and discovered her system’s inverter was failing, which sent her electric bills soaring and created real financial hardship. She struggled for a time as the issue didn’t get meaningful attention, then everything changed when Alejandra Torricos stepped in. Torricos moved quickly, handled the situation with clear professionalism, and delivered on a promised solution rather than leaving the problem hanging. The memorable detail is the follow-through — Alejandra didn’t just acknowledge the problem, she saw the fix through to action, turning a prolonged, costly headache into a resolved matter.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 89
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Beckorcash decided to join the lease program after a jump in their utility bill pushed them to look into solar. They were paired with Rosario, a hands-on representative who guided them through each step, kept them informed, and explained the technical details in plain language. The most memorable part of the experience was that personal support rather than the paperwork—Rosario stayed involved and made the process understandable. They’ve now started a year-long tracking period and will check after twelve months to see whether, and by how much, the system actually lowers their costs.
mailtopankaj1 had Palmetto install a rooftop solar system in December 2023. In the year after installation he first grappled with HOA pushback before the install and then ran into production problems with several panels within the first year. Palmetto stuck with him through those bumps; despite some personnel hiccups typical of the industry, his customer manager JayDee stayed involved and worked with him for months until the system was back on track. He ended up with a functioning system at what he judged to be the best price he could find, and he appreciated JayDee’s persistence in resolving the issues.
Tisimp decided to go solar, and a little over a year after the panels went live on their home they found the whole process unfolded exactly as hoped. Palmetto Solar delivered on schedule, handled the project professionally, and kept them updated at every stage. The detail that stuck with them was the punctual timeline and steady communication—clear signs the installation was straightforward and well managed.