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Panasun Solar gets high marks from satisfied customers, but we found red flags that should give you pause. One homeowner waited eight months from installation to final connection, chasing updates the whole time. Another was promised free insulation upgrades and LED bulbs that never materialized, then received a mysterious check with no explanation. We saw 89 reviews praising smooth project timelines and clear communication, yet nearly a dozen customers described the opposite: vague answers, unresponsive contacts, and serious delays between installation and utility approval. The door-to-door sales approach also drew sharp complaints. Eleven reviewers mentioned aggressive canvassing that ignored no-soliciting signs, and one neighborhood had to call police to get reps to leave. If you're drawn in by a persuasive pitch at your door, ask hard questions about post-installation support and get every verbal promise in writing.
If you value responsive follow-up and predictable timelines, proceed carefully. The installation crew may show up fast, but getting your system fully operational and addressing post-sale issues appears inconsistent.
Henry signed a contract in May for solar panels on his home, and the installers completed the roof work quickly. He then waited for the required government inspections and approvals, but every time he reached out for an update the company representative offered vague, evasive answers. Before installation, the sales team had promised to upgrade the home’s insulation and swap indoor lighting for energy‑efficient bulbs, yet those upgrades never materialized and the company never explained why. Instead, he unexpectedly received a check in the mail with no accompanying information. Now he has no clear timeline for inspection or activation, and what began as a move to lower his electric bill has turned into ongoing frustration—most strikingly, the broken promises about home upgrades and the unexplained check that replaced any real follow-through.
Alison Slisz lives in a small neighborhood where company representatives canvassed for several days. She watched them ring the doorbell and knock repeatedly, returning day after day and refusing to leave residents alone. Their tactics felt aggressive and intimidating, and the situation escalated until she called the police; officers had to intervene to get the reps to leave. The outreach stopped only after law enforcement stepped in.
Cedric Hooks had a solar array mounted on his home's roof and was told repeatedly by sales staff that it could be removed at any time. Those promises happened twice — once during a lunch meeting and once in front of two witnesses, including a well-known surgeon he knows. After the installation his roof began to leak, so he asked for the system to be taken off. Instead of honoring the earlier assurances, the company asked him to leave the panels in place until they were paid out, a position that contradicted the on-the-record promises. Frustrated and feeling lied to, he has been forced to involve lawyers to pursue the removal he was promised. The detail that stands out is the broken promise made publicly — even with witnesses — which pushed what should have been a simple customer request into a legal dispute.
Passed screening
Passed screening
Newer than most installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
When Panasun called to request a review, Joshua answered without hesitation — he’d had the system on his home for about a year and remained very happy with it. The standout of the experience was how straightforward and reliable the whole process felt: the crew delivered solid workmanship, walked him through each step, and handled service professionally. Most important, the company followed through on their promises, so a year after installation he still felt the outcome matched the expectations set at the start. The detail that stuck with him was that scheduling, communication, and results all aligned — no surprises after the sale.
In 2021 John Lerma met with Goerge to explore installing solar on his home. He found Goerge fantastic — walking him through the technology and the sales steps so everything felt clear and straightforward. The install crew did a solid job, and the system has been working perfectly ever since. He gave Panasun five stars and still keeps the business cards Goerge left; he’ll gladly hand them out to any neighbors who get curious.
Cedric Hooks had a solar array mounted on his home's roof and was told repeatedly by sales staff that it could be removed at any time. Those promises happened twice — once during a lunch meeting and once in front of two witnesses, including a well-known surgeon he knows. After the installation his roof began to leak, so he asked for the system to be taken off. Instead of honoring the earlier assurances, the company asked him to leave the panels in place until they were paid out, a position that contradicted the on-the-record promises. Frustrated and feeling lied to, he has been forced to involve lawyers to pursue the removal he was promised. The detail that stands out is the broken promise made publicly — even with witnesses — which pushed what should have been a simple customer request into a legal dispute.
Cyril had solar panels fitted to his home about a year and a half ago and was happy to give feedback when the company checked in. He discovered Kevin and his crew handled everything smoothly, and the entire process — from start to finish — took roughly three weeks. The memorable part of the job was that quick, well-organized turnaround under Kevin’s supervision, which is the detail he keeps telling friends about.
Desiree began exploring solar in March 2023 after talking with several companies, and when Sam came to her home she discovered everything clicked—he was the only person who made solar make sense. From that point the whole project moved fast: the company kept her informed at every step and the system was installed within 30 days, while Duke took about two weeks to grant the utility approval. She started seeing lower bills right away and has been saving money every month since. The standout detail for future buyers: a clear, patient explanation up front combined with a roughly 30-day turnaround.
Charles began working with Panasun three years ago and discovered a virtually worry-free experience from the start. He felt no need to suggest any changes because the company put systems in place to keep service tight: scheduled annual checkups, clear and timely communication, and a solar array that continues to perform as expected. Over the last three years those routine inspections and steady responsiveness have been the defining features of his relationship with Panasun — concrete details a prospective buyer can expect rather than vague promises.
Francis Allen had Panasun Solar install panels on his house in 2022 after a company representative came by and laid out a plan that fit the home's needs. The rep understood the system and explained how the proposal matched the property in clear, practical terms. He has seen steady savings on his energy costs since the system went live and has been pleased with the ongoing service. What stuck with him most was that an informative on-site visit translated directly into measurable savings.
Stephen discovered early in the process that Panasun’s implementation team — Rachel and Kevin — would be the difference-maker. After vetting more than six solar companies, he picked Panasun and watched the sales rep’s initial promises come true: the project progressed exactly as pitched and timelines held up. The installers showed up professional, worked efficiently, and left the property spotless, so cleanup never became a homeowner headache. What stuck with him most was the consistency — accurate sales projections, attentive implementation, and a clean, trouble-free install — a string of delivered commitments rather than just good talk. He urges other buyers to at least speak with this team before deciding; the clean install and follow-through were the details that sealed the deal.
RJ discovered the crew had left trash strewn across his yard once the solar installation was finished. After the panels were up, nobody contacted him to explain the handoff or what would happen next, so he remains unsure about follow-up steps. The strongest impression he was left with was a finished roof but an unfinished job on the ground and in communication — debris around the property and no onboarding from the company.
Long-term customers rate Panasun Solar 5.0 ★ — higher than early reviews. This growth is better than 98% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.