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Pav Solar earns strong praise for clean installs but stumbles on follow-through. One homeowner waited months for a quote on adding panels after leaving multiple messages and texts, while another called it quits after a tech yanked a stuck plug from the wall without checking for damage and the office sent two invoices in a week for the same $90 job. The workmanship scores hold up: 24 reviewers mention tight, professional installations with conduit hidden inside the roof instead of snaking across shingles. But the post-sale support and sales conduct numbers tell a different story. We found five reviews describing rude staff, no-show quotes, or billing surprises, and even loyal customers note the service quality has slipped in recent years. (One reviewer paid for a full hour of labor after the tech spent five minutes on site. At least the plug came out.) If you want panels that look clean and a crew that shows up on time for the install, Pav Solar delivers. If you need a second round of work or a callback months later, you may be chasing ghosts.
If you're a one-and-done solar buyer who won't need future upgrades, the install quality justifies the quote. But if you value responsive customer service or plan to expand your system down the road, expect frustration.
Geo Mathew had PAV Solar install a home system about four years ago and still ends up paying roughly $1,200 a year in true-up charges, even after he swapped to a much more energy-efficient pool pump. Wanting to add a few panels, he reached out recently and left a message with a Carla months ago without a response. He then contacted salesman Don Godley, who promised to email a quote but never followed through; repeated texts only drew more promises to send it “the next day.” The experience left him with the impression that PAV undercuts competitors on price up front but drops the ball on post-sale service — a steady annual true-up bill and an unanswered quote request are the details that stuck with him.
Paula R. called Pavletich on short notice when a vacuum plug got stuck in a wall outlet during a minor home repair — the company had been recommended to her years earlier by a close friend. She had Googled the problem beforehand and discovered a stuck plug can signal a wiring short and a potential fire hazard that might require replacing the socket. After waiting four hours she phoned the office again and encountered a woman on the line who spoke in a nasty, patronizing tone. About twenty minutes after that call a technician arrived, tried a few times, then yanked the plug free and left without inspecting the outlet for damage. A few days later she received a $90 invoice for a service call and 60 minutes of labor, which she expected; less than a week after that a second invoice arrived, surprising her because she pays bills every two weeks. She had even given the tech a $20 tip out of relief for someone showing up, and then checked with the friend who had once praised the company — he confirmed they used to be excellent but aren’t anymore. Noting another reviewer’s billing discrepancy, she concluded she’d effectively paid $90 for maybe five minutes of work and decided she will not,
After hiring Pav Solar and Pavletich Electric to install a solar system on his home, J H discovered the part that truly set them apart: years later they came back and corrected work a former employee hadn’t done right, standing fully behind the installation. He appreciated the follow-through and customer service — not just at handover, but long after the job was finished. Because Pav and Pavletich fixed the issue without fuss and handled ongoing concerns with honesty and integrity, he now turns to them for any electrical or solar needs. The experience convinced him that paying for quality workmanship matters, and that Pav’s willingness to back their work makes them his go-to contractors moving forward.
Passed screening
Passed screening
Operating longer than most installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
After hiring Pav Solar and Pavletich Electric to install a solar system on his home, J H discovered the part that truly set them apart: years later they came back and corrected work a former employee hadn’t done right, standing fully behind the installation. He appreciated the follow-through and customer service — not just at handover, but long after the job was finished. Because Pav and Pavletich fixed the issue without fuss and handled ongoing concerns with honesty and integrity, he now turns to them for any electrical or solar needs. The experience convinced him that paying for quality workmanship matters, and that Pav’s willingness to back their work makes them his go-to contractors moving forward.
Stewart had Pav Solar install a system on his house in January 2016 and found the whole process remarkably painless. He dealt with a locally owned team that clearly took pride in their work: the sales staff were informative without pressure, and the crew on the roof behaved like seasoned professionals who did clean, careful installations. They went the extra mile to tuck wiring into the attic for a tidy appearance, and after an upgraded panel they even re‑stuccoed the wall and matched the paint so the repair blended in. The system has performed well, he has recommended Pav Solar and their parent company Pavletich Electric to others, and what lingered most was the attention to finish — the hidden wiring and seamless stucco match.
Geo Mathew had PAV Solar install a home system about four years ago and still ends up paying roughly $1,200 a year in true-up charges, even after he swapped to a much more energy-efficient pool pump. Wanting to add a few panels, he reached out recently and left a message with a Carla months ago without a response. He then contacted salesman Don Godley, who promised to email a quote but never followed through; repeated texts only drew more promises to send it “the next day.” The experience left him with the impression that PAV undercuts competitors on price up front but drops the ball on post-sale service — a steady annual true-up bill and an unanswered quote request are the details that stuck with him.
Jennifer H. moved into her home about 16 years ago and has turned to Pavletich Electric for a string of jobs ever since. The moment that stuck with her was when Matt installed three ceiling fans in under an hour and even added a light box and a fan in the living room where none had existed before — a quick, unexpected upgrade that set the tone for the rest of their work. Over the years Casey handled a panel upgrade and installed an EV charger, and most recently Joseph and Casey replaced four ceiling fans that were more than a decade old. The crews have shown up on time, worked cleanly and courteously, and charged what she considers fair prices. The combination of fast, tidy installs and reliable follow‑through is why she plans to call Pavletich back for future projects.
Kristin C. reached out to Pavletich Electrical about an electrical problem at her home, and John called her back shortly after she sent an email. He walked her through troubleshooting steps, diagnosed the issue, and resolved it over the phone — removing the need for an on-site visit and saving her time and expense. She came away impressed by his professionalism, technical skill, and customer-first approach. The detail that sticks: a knowledgeable quick phone fix that avoided a service call and kept costs down.
Gary B. discovered the hard way that his recently installed solar system hadn't covered his power use when a $2,700 PGE true-up bill showed up. He found out PGE performs an annual true-up comparing household usage to solar production, and the array Pav Solar put on his roof didn't generate enough to offset his consumption. He wasn't told to expect a true-up bill, so the charge came as an unpleasant surprise. He reached out to Pav Solar, sent them his usage details, and then encountered unresponsiveness—an email contact stopped working and he couldn't get answers. Left with a $2,700 balance and no clear communication from the installer, the standout detail for him was the surprise bill combined with the company going quiet when he sought an explanation.
Drew arranged an on-site visit and the team showed up the same day; he walked away impressed by their responsiveness and the outstanding service during that appointment. The lightning-fast response is the detail that stuck with him.
Ruth rang the company after struggling to find honest, reliable electricians. They turned up the very next day, spent nearly the whole day on site, tracked down the fault and repaired it. She walked away with the problem fixed and a clear impression that they were straightforward and dependable—what stood out was the prompt next-day response and their willingness to stay until the job was done.
Susan W. discovered her newly installed solar system didn’t work for nearly a year, and that failure produced a $4,300 true-up on her bill. Pav Solar eventually admitted they hadn’t installed the system correctly and repaired it so it functions now, but they only offered $2,000 toward the true-up, arguing that a consumer should have recognized the problem. She had no prior experience with solar and had trusted Pav Solar to install the system properly; when they acknowledged the mistake she trusted they would make it right. Instead she ended up responsible for the remaining $2,300 and now warns other buyers that, unless you’re comfortable spotting installation issues yourself, working with Pav Solar can leave you on the hook even after the company admits error.
Long-term satisfaction for Pav Solar drops to 4.1 ★ compared to early reviews. This is better than 45% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.