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Pell Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
Pell Solar is a safe bet if you're willing to trade some polish for lower prices. We analyzed their track record and found a clear divide: long-term customers describe years of steady performance and fast warranty service, while a handful of 2024 installs detail months-long troubleshooting battles over incorrectly wired systems. One homeowner spent nearly a year chasing down inverter issues that turned out to be installation errors, not manufacturer defects. Pell's strength is straightforward pricing and no-pressure education. Reviews show they'll customize a system to your actual usage instead of overselling capacity, and several customers report eliminating $300+ monthly bills after right-sizing their arrays. The install crews handle roofs carefully (one reviewer watched panels go up on a steep composite-shingle roof and called the final layout "perfectly flat"), and the permitting process runs smooth when an HOA isn't involved. But post-sale communication is inconsistent. Some reviewers text the rep and get instant answers; others report ignored emails and dismissive responses from ownership when problems surface. (One longtime HVAC customer called the owner "the rudest individual I have ever run across," which is quite the sendoff for a contractor.) If you're comparing quotes and Pell comes in 20-25% lower than national installers, the savings are real, but budget time for follow-up if anything goes sideways.
If you want the lowest quote and can handle some communication friction, Pell delivers solid hardware at a price that's hard to beat. But if you need white-glove support after the panels go up, spend the extra 20% on an installer with a dedicated service team.
3 Stories That Stood Out
Eric S. hired Pell Solar to put panels on his home in the spring of 2024, and he and his wife ended up enduring nearly a year of problems before the system worked properly. From the outset they encountered delays and unresponsiveness — emails and phone calls went unanswered — and interactions with the company’s owner felt disrespectful and confrontational when they pressed for solutions. Pell Solar repeatedly shifted blame onto the panel manufacturer, Enphase, but Enphase had to come out to the house, double-check the installation, and discovered the issues stemmed from Pell’s workmanship. The couple spent dozens of hours and thousands of dollars chasing fixes; the most striking takeaway for him was that the manufacturer had to intervene and found the installation itself was faulty.
Mauricio Martinez chose Pell Solar to outfit his house with a 56-panel array and appreciated how straightforward they were about costs from the start. He discovered they were easy to deal with and responsive to every concern during the install. Three years in, one inverter failed; he called them and they came out ASAP to diagnose and repair the problem. What stuck with him most was that quick, no-nonsense service — and he plans to return to Pell Solar when he’s ready to add batteries.
Hector shopped around, collected quotes from the big solar companies, and connected with Shaun — whose straightforward explanation of value and process convinced him to move forward with a competitively priced system and attractive loan terms. He signed up, but the smooth part stopped at installation: Shaun asked Hector or his wife to call SCE to unlock the meter — a task Hector expected the company to handle — and office staff began to feel disengaged. On the scheduled install day the crew didn’t show because the company hadn’t actually booked the job. When installers did arrive, Hector watched from his home office as workers jumped and played on his two-story tile roof; he later found broken tiles and, eventually, at least eleven tiles missing or cracked. The panels sat inactive for a week while the monitoring app failed to work, yet the company pushed him to sign the completion form so they could process the loan and get paid, without disclosing the system wasn’t operational. When Hector inspected the roof himself he discovered the missing tiles; the crew first patched them with dark-gray tiles that clashed with his light-orange roof and only later replaced them with matching wa
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 81
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: C+
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Mauricio Martinez chose Pell Solar to outfit his house with a 56-panel array and appreciated how straightforward they were about costs from the start. He discovered they were easy to deal with and responsive to every concern during the install. Three years in, one inverter failed; he called them and they came out ASAP to diagnose and repair the problem. What stuck with him most was that quick, no-nonsense service — and he plans to return to Pell Solar when he’s ready to add batteries.
Jon has relied on Pell-Solar for more than 12 years to install and maintain solar at his home. Over that time he watched them consistently keep appointments and follow through on promises, standing out against the many short-lived outfits in the market. He valued the steady, dependable service and prompt responses when work was needed. After a decade-plus relationship, he still trusts Pell-Solar and recommends them — what sticks with him is their ongoing reliability and showing up when they say they will.
After researching several solar contractors, Mister P. picked Pell Solar for a full home installation and ended up with a system that blends in so well you’d hardly notice the panels. Shaun handled the project from start to finish; he impressed with professionalism, courtesy and clear technical knowledge, answering every question and guiding him through the process. Pell Solar completed a robust solar array along with a full electric-panel upgrade, delivered a neat, tidy install, and left everything working perfectly. Three years later the system is still going strong. What stuck with him most was the tactful panel placement and Shaun’s steady availability throughout the job — those details made the whole project feel polished and worry-free.
Anita Panganiban first had Pell install solar panels on her roof years ago; when she later wanted backup power she turned to the same company to add two Tesla Powerwall 3 battery units. She found the installation went smoothly and valued how quickly the team responded to any issues, resolving them to her satisfaction while keeping a professional approach throughout. The repeat engagement emphasized reliability over flash: a clean Powerwall install backed by prompt, effective support. The detail that lingered for her was the company’s swift problem-solving paired with steady professionalism.
Travis put a solar array on his home more than ten years ago and has loved it ever since. He chose Pell Solar for the installation and ongoing support, and their workmanship and customer service kept him 100% happy across the decade. He recommended them to all his friends, and to this day none of those referrals has had a complaint. The detail that sticks with him is the long-term reliability and the company’s willingness to talk through options whenever anyone asks.
Susie C. signed with Pell seven years ago for a home solar system and has stayed with them ever since. She ended up with solid equipment and, just as important, a team that steps in for maintenance whenever something needs attention. Over that seven-year span the system has performed reliably, and the ongoing service is what convinced her to recommend Pell to others considering solar.
Bob B. ended up with his electric bill plunging from an average of about $400 a month to roughly $19 after Pell Solar designed and installed a system on his house. He had already invited several companies to give estimates and watched every proposal come up short until he nearly gave up — then he ran into Rebecca from Pell Solar at the L.A. County Fair, and she picked up the project and moved it forward. The Pell team committed extra effort to get the design right for his roof, the installation crew worked smoothly, and the company handled follow-up and tech support without drama. At the one-year mark he remained impressed with the performance and the responsiveness of Rebecca, Sandra, Erin and the rest of the crew. The standout for him is the dramatic drop in monthly costs — that savings, and the personal attention he received, are what he remembers most; he signs off as Bob The Birdman.
This homeowner had Pell Solar install two rooftop systems — one in 2010 and another in 2018 — and found the company's standout trait wasn't just competitive pricing or neat workmanship but dependable follow-through over time. Both installations were completed professionally and came in at the price originally quoted, and whenever questions or issues popped up they called on Pell Solar and received prompt help and a team that stood behind its work. The experience left such an impression that they referred five friends; each friend went on to purchase systems and became a fan of Pell Solar as well.
Anthony purchased a home solar system about a year ago after meeting several installers who couldn’t meet his needs. He eventually connected with Dirk at Pell Solar, who managed the process personally and took very good care of him. The installation left him very pleased, and the relationship went beyond a typical sales interaction—he ended up making a friend in Dirk and remains grateful to Dirk and Pell Solar for both the system and the personal attention.
Long-term Satisfaction
Long-term satisfaction for Pell Solar drops to 4.1 ★ compared to early reviews. This decline is worse than 63% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.