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Pink Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Pink Energy destroyed customers' finances and homes, then vanished. We analyzed hundreds of complaints and found 259 reviews documenting zero value, 236 describing no post-sale support, and 203 flagging deceptive sales tactics. One homeowner paid for 17 months while the company failed three inspections, never turned on the system, and laughed when asked about the promised reimbursement. Another watched panels sit idle for 13 months before a BBB complaint finally forced a 15-minute inverter reset that should have happened at installation. The pattern is surgical: salespeople promise elimination of your electric bill, installers size the system too small or never activate it, and service reps dodge calls for months while you pay both the solar loan and a full utility bill. We found one review mentioning propane line damage, several describing cut ceilings left unrepaired, and multiple accounts of three-day power outages during installation when the sales pitch promised six hours. The company filed for bankruptcy in 2023, leaving thousands of homeowners with nonfunctional systems, active loans, and no recourse.
If you signed with Pink Energy before their 2023 bankruptcy, consult a consumer attorney immediately. If you're researching solar companies and this name appears under a rebrand, walk away.
3 Stories That Stood Out
Ptrueblood08 paid to have a rooftop solar unit installed 17 months ago and quickly discovered the project was more about billing than delivering power. The crew assembled the hardware in record time and the company began taking payments, but the unit was never properly wired or activated. Local utilities rejected the installation after three failed inspections because installers used an unsafe wiring approach, and the system sat outside collecting dust for roughly 14 months while charges continued to hit the account. When an electrician finally came to the house, he erupted in a torrent of cursing in the basement and kicked a shelf that held decorations — a moment that made the whole process feel disrespectful and chaotic. Phone calls turned into endless hold music; promises of a reimbursement required repeated chasing and pleading, and when Natalie from the complaints team got involved she and another rep reportedly laughed instead of fixing the problem. Their lender, Leap Start, ultimately had to step in and notify the company that continued withdrawals for an inactive system were a breach of contract. By the time the unit was switched on, it delivered far less than what had:
Alyssa purchased a roughly 24-panel system in Fall 2020 and scheduled installation for February 2021, placing panels on both the south- and east-facing roof to maximize production. The salesperson came off friendly and confident, even showing pictures of his own system; the crew completed the install but tracked mud through her kitchen, living room and down carpeted basement steps until she asked them to put on booties — they attempted to clean up. Her electric bills initially fell from the $109–$135 range to $90, $50 and $30 in the first three months, which felt promising while she was paying $180 a month for the system. In month four the bill suddenly jumped to $150, and for the next six months she bounced between Power Home Solar and the utility while the bill climbed to about $190 despite household usage remaining unchanged compared with 2020. In November 2021 she learned that 16 of the panels had nonworking PV links — components essential for power production — and the company scheduled repairs for January 2022, meaning those panels were out for about nine of the first eleven months. She asked about compensation; a customer-service rep said she would submit a request and call,
In November 2021 Martin T. set out to install a roughly $100,000 solar array on his stable and a Generec battery in his garage after a five‑hour sales presentation from PowerHome Solar as they entered the Texas market with an A+ BBB rating. He walked into the deal believing he’d locked a price, but what followed over the next three months felt chaotic and unprofessional to him. Martin, who has run a Texas business since 1964 and handled longterm contracts for universities and major corporations, expected a higher standard of follow‑through. The sales rep pushed him to take a loan through a PowerHome‑affiliated lender to “lock in” November pricing even though Martin planned to pay cash in January; the rep promised the loan could be canceled and the deal converted to a cash contract. When January arrived, PowerHome management claimed no record of that conversion, the salesman stopped answering calls and emails after November, and Martin ultimately canceled the loan himself because he no longer trusted the company. His accountant also found the salesman’s promised discounts and rebates were off by thousands of dollars. Promised weekly updates from a PowerHome concierge stopped at,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 21
Buyer Beware
Unauthorized Activities
3 reports
Misleading Claims
15 reports
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Brian G discovered a catastrophic installation mishap: installers cut a propane line and failed to repair it properly, releasing all 500 gallons from a full tank into the environment. The local power company then locked his electrical panel in the off position because the installation did not meet code, and Power Home Solar (now Pink Energy) took three months to return and fix the issue. When the system finally came online he expected a drastic drop in his electric bill, but instead he literally saw no reduction in grid draw. He had also paid for a 29‑year cellular monitoring contract meant to show panel output, only to learn the company used a 3G card that was already being phased out, leaving the monitoring app unusable. Over four years of ownership his panels only exceeded his usage for three months — those months happened while he was on vacation and had shut off nearly every breaker except a sump pump. He even installed a home energy monitor and complained to Pink Energy that the system was under‑sized compared with what he had been sold. In the end he ended up with an environmental release, months without a safe, code‑compliant hookup, a long‑term monitoring contract that no‑
About three years ago Erika and her husband installed solar panels through Power Home Solar/Pink Energy and ended up with ruined credit, drained savings and constant stress. The job came with almost no communication, unmet promises, visible damage to the house and children installing the panels; their electrical system was left in such poor shape that a licensed electrician had to be called in to repair it. Despite the problems, they still receive a full electric bill while also paying a $225 monthly solar loan, and the loan servicer GoodLeap has begun threatening legal action because they can’t keep up with payments in the current economy. Her credit score has fallen below 450, and she discovered that Pink Energy went bankrupt without notifying customers, which has made recovery and legal action much harder. She’s now searching for an attorney and plans to take Pink Energy to court; the detail that stays with her is being left to shoulder both full utility costs and a $225 loan while the installer vanished into bankruptcy.
Two years after the job, Claire discovered the ceiling was only partially addressed: the hole got patched but never painted. The company sent out several contractors who provided estimates, and Claire guesses the prices must have been too high because she never heard back. She ended up with a noticeable square patch on her ceiling that looks unsightly and is still waiting for the final touch. Her closing plea was simple: "Make it right!"
Jeffrey M lives in a small-town home in central [redacted]. In June 2020 a Power Home Solar/Pink Energy salesperson persuaded him to install rooftop panels, financed by roughly a $45,000 loan. The salesman promised he would eliminate his energy bills — even own his own power within five years — and be paid when the system overproduced. Instead he discovered almost no savings from day one and a recurring loan payment that exceeded the modest monthly reductions he saw (at best about $30 on a $150 bill). Right after installation he started having roof leaks and persistent equipment problems that left the system failing to power his house. Toward the end of 2020 he brought his concerns to the attorney general and got no relief. Other solar companies later inspected the site and confirmed what he was learning the hard way: huge trees on his property and his neighbor’s lot plus the way the house was built severely reduce the array’s output, and trimming or removing those trees would cost thousands. Since March 2023 the array has been shut down after an equipment fault identified as a snap RS failure. Within the last two months a Generac technician replaced that component and found un
Jeff bought a rooftop solar system for his home in April 2020, then waited more than six months before the installer finally activated it. When it came online, it only shaved about $20–30 off his monthly electric bill, while he still pays almost $200 a month for the panels. He calls it the worst decision he's made — after the long activation delay he ended up with a setup that effectively costs him roughly $170–180 per month once the small savings are accounted for.
Dhayofhay paid roughly $70,000 for a solar-plus-storage installation and ended up unable to get the system running reliably. They discovered the entire power wall was offline and every request for help stalled. Generac pointed to Pink as the party responsible for fixing it, but Pink hasn’t resolved the problem, leaving them on the financial hook with a nonworking system. The one detail that sticks: a $70,000 system with the entire power wall still down while manufacturers point fingers.
Sandra T. had a rooftop solar system with a Generac PowerCell backup battery installed in late 2021; the array went live in January 2022. About six months later she noticed her electric bill climbing and a technician replaced the snapRS controller to try to fix it. For roughly a year the panels performed well, but the PowerCell started malfunctioning. During two separate overnight outages the battery produced no electricity at all — despite being an expensive component — and she found that local service providers only handle the panels, not the PowerCell. She has contacted Generac PowerCell support and been trying to line up a repair or replacement, but is losing patience. She now regrets letting Home Power/Pink Energy install the system; the detail that sticks is stark: the panels can work fine while an expensive backup battery can fail and leave you without any local option to fix it during outages.
In 2020 Dwight W. took out a $70,000 loan through Goodleaf to put solar on his home and expected the system to replace enough grid power to justify that cost. He discovered the array never performed as promised. When a tornado hit in May, the panels failed to keep the house powered; he missed a week of work and had to run a generator, yet continued paying the monthly loan plus unusually high electric bills through October. Frustrated, he stopped making payments, called the equipment unacceptable, and demanded the company remove the panels rather than collect another cent. He left a one‑star review — the lasting detail is a homeowner stuck with a large loan who kept paying both the lender and the utility for months after an outage, then refused further payments and insisted the system be taken down.
Dana signed a contract in May 2020 expecting a functioning residential solar system, but the project quickly turned into a years-long ordeal. In July 2020 the crew arrived without the right equipment and ended up taking tools from the house to continue the install. Over the next many months she fielded repeated visits from PowerHome / Pink Energy technicians; each new crew discovered that the previous one hadn’t installed the PV links or wiring correctly, so panels were repeatedly taken down and reinstalled. By mid-December 2021 — roughly a year and a half after the original work — a repair crew declared the array correctly wired, yet in mid-January 2022 the system still wasn’t producing anywhere near the promised output. In April 2022 a technician finally identified RSnaps as the culprit and replaced them, meaning the system had been effectively nonfunctional for almost 22 months. During that period the company promised a reimbursement for the downtime and repeatedly postponed payment, first saying a check would arrive in about a month, then another month, and then offering no firm date. When Dana asked for a definitive timeline, a supervisor acknowledged they couldn’t say when a,
Long-term Satisfaction
Long-term satisfaction for Pink Energy drops to 1.3 ★ compared to early reviews. This is better than 42% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.