Pink Energy formerly PowerHome Solar (Out of Business) reviews

Timothy Cook had a solar system installed a year ago and found it produced consistently through the year. He appreciated that his salesperson walked him through the process and set clear expectations about how everything would work, which kept the installation straightforward. Most importantly, the array has effectively wiped out his electric bill — after a year he no longer has that monthly charge. The combination of upfront guidance and a system that delivered on the promise is the detail he remembers most.

Ryan signed up for a rooftop solar system after a salesperson promised year-round production, that his electric bill would be replaced by a solar loan, and that any excess power would be “banked” by the utility. He learned the hard way those promises didn’t match reality: loan payments began five months before any panels went up, and once installed the array took another five months to become fully operational — nearly a year of paying for a system that wasn’t producing. When the local utility swapped the meter, a technician clarified they don’t “bank” exported power but simply send it back onto the grid. The company also painted a picture of a large tax-credit check that would cover most of the loan; the actual credit ended up being about $2,000, and he later discovered a $15,000 deadline he had to meet or monthly payments would jump by roughly $200 — a condition that hadn’t been explained up front. After activation, he repeatedly called for guidance on settings and basic operation and couldn’t get clear answers from staff, leaving him unsure how the equipment was configured. A year into operation his electric bill looked essentially the same; the only obvious benefit was that his

Katie B spent two years battling a PowerHome Solar/Pink Energy installation that never performed as promised. She ended up paying to finance a roughly $20,000 Generac battery that was supposed to back up key circuits — and discovered that, instead of protecting them, the battery caused the very circuits it was meant to shield to fail. On a perfectly sunny day her kitchen, bathrooms and water heater lost power entirely: no output from the solar array, no response from the batteries, and no power from the grid, leaving food to spoil. When she pushed for help, Pink Energy pushed her back to Generac. Generac ran a diagnostic over the phone, rejected the idea that their "snap" parts were at fault, and sent a list of multiple failures tied to Pink Energy’s equipment. Pink Energy, in turn, insisted Generac was lying and declined to open a work order unless Generac took responsibility. She spent her day off shuttling between both companies on repeated calls, then had to hire an out-of-pocket repairman because Pink’s schedule was booked for weeks while crews were occupied fixing other Pink Energy systems in the area. Beyond the blackout, she also found financing the system had nearly u-

In northwest Michigan, howes hired the company in 2018 to put a 26-panel system on an all-electric country home. They walked away with more than just panels: the crew went through the house replacing light bulbs, wrapped both water tanks, and added extra attic insulation, so the install felt like a whole-house energy tune-up. The system has delivered noticeable savings — the monthly electric bill fell from about $500 to under $200 — and while snow does cover the panels in winter, it clears quickly. The system only needed service once when it stopped working; pandemic-related delays slowed the visit, but the needed part arrived and the problem was fixed promptly. What stood out was the installers’ attention to home efficiency in addition to the PV work, plus the dramatic drop in the electric bill.

Greg arranged for a solar system to be installed in 2020 and discovered it has never worked. He expected a backup generator to be part of the installation, so he finds himself paying for equipment that never ran and a promised backup that hasn’t materialized. During the process, on-site contractors told him a fuse-box panel upgrade was necessary, but the company’s manager reviewed photos and decided the upgrade wasn’t required, leaving a clear discrepancy between field advice and the office decision. He’s left covering the cost while lacking both a functioning system and the generator he was led to expect — a reminder to get written confirmation that systems operate and that any promised components or upgrades will be completed before final payment.

S found themselves on hold with the company for more than two and a half hours while a set of solar panels on their house sat dormant. They bought the system in July 2020, had the array installed in November, and activated it in February 2021 — but the panels never properly connected to the internet because a component was missing, so the system has never worked. They booked service repeatedly only to have four appointments canceled in a row for reasons ranging from worker shortages to parts backlogs. Now a roof replacement is scheduled in two days, and they’ve been told that if the roofer removes the panels the warranty will be void, yet Pink has not arranged removal and reinstallation. They spoke to a couple different representatives during the first hour of the call, got transferred, and then remained on hold; working at a law firm, they’re so frustrated they’re prepared to pursue legal action. The takeaway that will stick: a paid-for system that’s been installed and “turned on” for over a year but never operated, paired with long support hold times and an imminent roof job that could force a choice between voiding a warranty or waiting indefinitely.

John Doe had a residential solar system with battery installed by PowerHome in January 2021. For about a year the array struggled — production ran well below expectations and he grew increasingly frustrated after tracing the problem to faulty connections. A few months ago PowerHome repaired those issues, and the system flipped from underperforming to abundant: since April his electric bill has been $0, the battery stays topped up, and excess energy is being exported to the grid. He expects those summer exports to translate into credits that will blunt winter bills when daylight shrinks. After a rocky start, the striking turnaround — a system now producing more than the household uses — is the detail he keeps coming back to, and he’s keenly hoping the panels continue to perform this well.

Mark contracted Peak Energy/Powerhomes for a rooftop solar install and discovered an inexperienced crew had left the system’s wiring in complete disarray. The installation failed inspection, and he ended up bringing two electricians in who spent two days trying to untangle and repair the mistakes. Two years later, one lower-panel wiring fault remains unresolved: Powerhomes refuses to send technicians and expects Generac to address the problem instead. The standout detail is how a single, persistent wiring issue has lingered for years because the installer won’t take responsibility.

Mark had solar panels installed on his roof a year ago and has discovered the system still isn't fully activated because a final inspection never happened. He has phoned the company's help line repeatedly and endured hours-long hold times with no answer; those stalled calls and the lack of progress have dragged on for months without a remedy. He feels deeply dissatisfied with the purchase and regrets not choosing a different provider — a year later his array remains unable to run at full capacity and customer support hasn't delivered a solution.