Planet Connection reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Planet Connection is not worth the risk. We analyzed nearly a hundred reviews and found a company splitting into two personas: professionals who deliver polished solar installations, and a hostile owner who abandons customers the moment trouble appears. One homeowner paid $32,000 for panels and a battery that never worked, then spent two years trying to reach someone who would fix it. Another hired a second installer after the owner refused to address connection issues he was contractually responsible for. The workmanship scores look solid on paper (4.3 for installation quality, 44 positive mentions of project management), but post-sale support crashes to 3.8 with 11 complaints, and recent reviews paint a clear pattern: when panels fail to connect or gutters flood, the owner goes silent or hostile. Three gutter customers reported gaps that pour water down walls instead of into downspouts, then verbal abuse when they asked for repairs. One now faces a $30,000 roof replacement after panel removal left structural damage. If you need someone who answers the phone after cash changes hands, explore other options.
If you're okay with a gamble where the installation might go smoothly but any follow-up issue gets met with silence or hostility, you could roll the dice. But if you want an installer who'll actually fix a broken connection or a leaking gutter without cursing you out, look elsewhere.
Reviews That Shaped Our Verdict
Zahina encountered persistent connection problems with her rooftop solar system and ran into a wall with the original installer, Mr. Amirpasha. She discovered he refused to accept responsibility—even though the company's website assigns connection issues to the installer—and met her with a dismissive, superior attitude, not allowing her to explain the problem. Instead of troubleshooting, he insisted it wasn’t his problem. Frustrated, she hired another company, Solar Discovery, who diagnosed and fixed the connection fault. Zahina wasn’t asking for free work, only acknowledgement and resolution from the team that installed the system, but ended up paying another installer to correct what the original installer would not admit responsibility for.
Jody B. discovered, after two years of trying to get the system fixed and receiving no substantive response, that the installer — Amir Pasha — is not licensed in California; they obtained written confirmation from the California State License Board and offered to share that documentation. They paid about $32,000 for rooftop solar panels and a backup battery that never worked, and repeated attempts to reach the company about repairs went unanswered. Frustrated, they called the company charlatans and thieves, intend to pursue legal action, and invited other homeowners with the same problems to contact them. The detail that will stick with prospective buyers: a large investment produced nonfunctional equipment and written proof that the installer lacked a California license.
Sid D hired the company for a residential rooftop solar and battery setup that was installed in December 2023 but never actually activated — he discovered it still hadn’t been turned on by December 2024. He ended up dealing directly with the owner, Pasha, who used outside contractors for the work; those crews performed shoddy installations and, later, a poor removal. After the system failed to activate, Pasha had another set of contractors take down the panels and battery; the roof and the battery-mount area were patched badly and left visible. Sid tried repeatedly to reach Pasha by phone, but Pasha refused to pick up, and communication stopped once payment changed hands. He remains unsure where the panels and battery went, which felt worse given that SunPower has entered bankruptcy. In the end he was left without a working system, with roof damage from the removal, and no clear answers about the missing equipment.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 60
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 8 years
BBB Rating: C+
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Sid D hired the company for a residential rooftop solar and battery setup that was installed in December 2023 but never actually activated — he discovered it still hadn’t been turned on by December 2024. He ended up dealing directly with the owner, Pasha, who used outside contractors for the work; those crews performed shoddy installations and, later, a poor removal. After the system failed to activate, Pasha had another set of contractors take down the panels and battery; the roof and the battery-mount area were patched badly and left visible. Sid tried repeatedly to reach Pasha by phone, but Pasha refused to pick up, and communication stopped once payment changed hands. He remains unsure where the panels and battery went, which felt worse given that SunPower has entered bankruptcy. In the end he was left without a working system, with roof damage from the removal, and no clear answers about the missing equipment.
Jody B. discovered, after two years of trying to get the system fixed and receiving no substantive response, that the installer — Amir Pasha — is not licensed in California; they obtained written confirmation from the California State License Board and offered to share that documentation. They paid about $32,000 for rooftop solar panels and a backup battery that never worked, and repeated attempts to reach the company about repairs went unanswered. Frustrated, they called the company charlatans and thieves, intend to pursue legal action, and invited other homeowners with the same problems to contact them. The detail that will stick with prospective buyers: a large investment produced nonfunctional equipment and written proof that the installer lacked a California license.
Mike Masoudipour turned to Planet Connection for a system sized to handle his household’s heavy electrical use, and ended up with a setup that proved both efficient and reliable. Amir Pasha led the company and stayed personally involved from the first design conversation through installation, choosing a small, highly professional crew and overseeing their work to keep the job on plan. Mike shopped around beforehand and discovered Planet Connection’s quote ran about 30% below the market average while delivering a higher-quality system. The installation proceeded smoothly, the team remained polite and professional, and the system met the needs laid out during planning. What made the experience stand out was Amir’s availability: Mike could reach him by phone, IM, or text — even on weekends — and continued to get prompt responses a year after the install.