Planet Oath reviews

Sara B had Planet Oath install solar on a new-build home and found the design and installation phase smooth and straightforward. The real challenge arrived afterward: her builder had bungled an application submission the year before, which created a snag when it came time to get utility approval. PG&E proved slow and unhelpful, but Wendy at Planet Oath took over the heavy lifting. She called PG&E multiple times a week to push the file forward, stayed on top of every step, and kept Sara informed so she rarely had to interact with the utility herself. When a clear path finally opened, Wendy moved quickly to schedule the system activation. She also followed up a few times after switch-on to confirm everything was running as expected. What stood out was Wendy’s persistence with PG&E and the ongoing post-install support — consistent calls and check-ins that turned a potentially drawn-out activation into a managed, timely outcome.

Shea chose Planet Oath LLC for a residential solar installation and encountered professionalism at every stage — from the initial salesman through the installers and management. They found everyone polite, responsive, and willing to answer every question, but what truly stood out was the customer-service representative. She stayed on top of problems and inquiries, tracked down solutions, and consistently went beyond what was expected to keep things moving smoothly. The project ran without drama, and Shea awarded the company five out of five stars; the lasting impression was the reps’ follow-through and proactive help during the whole process.

Peter Harmer arranged for a FranklinWH storage battery to be added to his home and soon received the utility’s “Permission to Operate.” Wendy at Planet Oath guided him through the process with steady kindness and hands-on support, keeping him informed at every step so the installation moved forward without surprises. A few weeks later Planet Oath returned to install a second add-on FranklinWH battery; the work went smoothly and flawlessly, with constant communication that mattered to him. As a retired building inspector, he found the crew’s professionalism and attention to detail especially reassuring — and now has two batteries online with the clear, ongoing communication standing out as the most memorable part of the experience.

Francis Jose watched a single company van pull up around 2:00 pm and felt uneasy, expecting the crew to stretch the installation over several days. Instead, additional crews arrived quickly, moved with clear expertise, and completed the job much faster than he had feared. The team worked professionally and confidently, and the whole project came together neatly and promptly. What stuck with him most was that unexpected turnaround — a slow-looking start that turned into a rapid, well-executed finish.

Lloyd arranged for Planet Oath LLC, subcontracted through his company, to handle the installation of his solar panels. He found his point of contact, Ms. Wendy, personable and consistently responsive, which eased many of his concerns and made the installation conversations easy. The site agent walked him through the Enphase app, highlighting key functions, and kept him updated on the next steps. Solid workmanship combined with that clear, hands-on communication left him confident in both the installation and his ability to monitor the system going forward.

Gabriel signed a contract in September 2023 for a residential solar install but the crew never finished the job. He watched workers leave trash and debris across the yard; his children tripped over it and came away bruised and scraped. The team also failed to connect power to the pool, which turned green, and the company declined to cover the cleanup so his solar rep Jason ended up paying to fix it. When the system was partially switched on in early 2024, the batteries weren’t hooked up properly; about a year later a true-up bill topped $4,000 even though he had more than enough panels to offset the usage. After months of trying to get answers, Wendy and Roberto blocked him, his wife, and Jason; on March 19, 2025 he used another phone to reach the office, a secretary listed as Wendy Ricardo sounded surprised, had no update on completion, then hung up and blocked that number as well. The details that linger: unfinished work, out-of-pocket repairs, a large unexpected bill, and being cut off from communication with no completion date.

Ana began working with Planet Oath in March 2023 under Supervisor Jonathan C.; the project started well but then stalled when Jonathan stopped communicating. She called Planet Oath to follow up and connected with Manager Wendy Ricardo, who stepped in and took charge. Wendy guided her through the remainder of the solar process and handled an installation emergency, coordinating solutions, responding quickly, and keeping the family informed. Her professionalism and personal attention—treating them like a priority rather than a number—and her willingness to go above and beyond defined the outcome. She finished by giving five stars, with Wendy’s responsiveness and problem-solving during the emergency as the detail that lingered.

Julian had already met with at least three different solar companies before he connected with Juan Ramon. He found Juan took the time to walk him through, in clear detail, how a solar system would benefit him and answered questions the others hadn’t. Convinced by that explanation, he went ahead with the install; the crew worked quickly and put in obvious hard work, finishing the job to his satisfaction. What stuck with him most was Juan Ramon’s patient, thorough briefing paired with the team’s fast, diligent execution — the combination that made him comfortable choosing and recommending the company.

R waited more than a year for the solar system’s monitoring to be set up on their home. When the portal finally went live, they discovered four panels weren’t producing at all. What began as a long delay turned into an unresolved fault: monitoring is active, but four panels remain offline, and they are left wondering how long it will take to get those panels repaired.