Poco Solar Energy reviews

Marybeth bought a home 17 years ago that already had a Poco Solar thermal system to heat the pool, and over those years she relied on the company for maintenance. After losing their house in the 2020 CZU Lightning Complex fire and rebuilding, she had Poco replace the pool system and, because new builds required rooftop solar, add a 20-panel photovoltaic system with an LG battery; both systems went in late 2023. The equipment performed well overall — an initially faulty battery was identified and swapped out quickly, and there have been no further issues. After nearly a year of operation she decided to add four more panels; Poco worked with her to choose the most aesthetic layout and handled the installation professionally. Living in the mountains with frequent outages, she values the continuous power the system provides and uses Poco’s SolarEdge monitoring to check production, battery level, and energy use. What stood out was Poco’s fast resolution when the battery failed and their hands‑on help arranging the extra panels so the system both worked better and looked right.

Peter had Poco install a bank of solar pool heating panels on his home about ten years ago, and they performed reliably for the decade that followed. When he noticed two panels beginning to leak recently, he called Poco for help. They booked a service visit quickly, and the technician (possibly named Eric) confirmed the original work remained under warranty. The tech helped initiate a claim with the original manufacturer, Fafco, so the two panels would be replaced at no cost. The standout detail: Poco not only installed a durable system but also handled the warranty coordination to secure free replacements when problems appeared.

Fred hired Poco in 2020 to install a solar-thermal heating system for his backyard pool after a contractor recommended them. The original install went smoothly: the crew responded quickly, did a tidy job, and followed up in the months after. Years later he ran into trouble when four of the pool panels failed; the panel maker, Fafco, folded and that collapse wiped out the manufacturer's warranty. Poco stepped in with options — replacements at a discount from the now-defunct maker or swapping in panels from a different manufacturer — and he understands Poco is absorbing some replacement costs. What grew most frustrating, though, was the company’s slow communication: replies often took a week and usually required multiple emails and calls to get any movement. The lasting impression isn’t the good install he got in 2020 but the current slow post-sale support when warranty issues and replacement decisions became urgent.

Larry had Poco replace the pool solar system they installed on his home 24 years earlier with a brand-new setup. When his pool service company offered a lower price, he declined and stuck with Poco because Darwin, Vern and the crew consistently showed up and proved dependable whenever a rare service call was needed. Over those two decades Poco handled three fixes: a temperature sensor replacement, a panel swap after a tree limb damaged it, and — most notably — they removed the entire system and reinstalled it during a new shake roof for a very reasonable charge. The long-term relationship and the fact that they were willing to manage the complicated roof removal and reinstallation are what lingered. He closed by thanking Poco for standing by their work.

Joe Becker has relied on Poco Solar to install and maintain the pool solar system at his home for more than 30 years. Yesterday Eddie and Edwin replaced four worn Fafco panels, cleared years of debris from the roof and even repaired an unrelated leak — an effort that qualified as "above and beyond" customer service. He singled out Eddie as a standout member of the crew. The detail that lingers: four new panels in place, a roof cleaned of buildup, and a leak fixed even though it wasn’t part of the job.

Arjun installed pool solar panels on his ranch-style home in cool Belmont, CA, and over the last five years they reliably kept the pool water comfortably warm. He discovered, though, that a recurring hardware issue marred the convenience: every year a couple of the thin water pipes in the panels would spring leaks and need replacement. Poco Solar stepped in under warranty each time, swapping panels or repairing the piping nearly every year at no charge. The trade-off: their service queue balloons in summer, so repairs often stretched out three to six months before being completed. The clear takeaway for a buyer: the system delivers steady warmth, but plan for annual small repairs and potentially long summer waits even when the company covers the cost.

Rian has relied on Poco Solar since an installation in 2018; when a recent problem surfaced, Eddie from Poco Solar stepped in and went above and beyond to resolve it. They found him knowledgeable and personable, and the team handled the repair under warranty with no surprises. The standout detail is the long-term, customer-friendly post-install care — prompt, honest communication and warranty work that actually gets honored. They left the service call appreciating Eddie and the crew’s dependable follow-up years after the panels went up.

On a home with a pool solar system installed in 2018, Sree kept turning to Poco Solar for follow-up service. They have found Poco Solar’s post-install support consistently excellent and have experienced the company honoring the warranty without excuses. Technician Eddie emerged as the defining part of the experience: he understands the pool and pool-solar setup deeply, diagnoses quirks on the spot, resolves problems quickly, and hands out practical advice. They thanked Eddie and the rest of the Poco Solar team for reliable, no-hassle service. The takeaway that sticks: dependable aftercare led by a knowledgeable technician kept the pool system running smoothly.

Tin hired Poco to install a solar pool heater nearly 20 years ago for a backyard pool. After about 14 years the system sprang a leak just under Poco’s 15-year warranty; Poco came out and repaired it. Two years later, in 2022, the heater leaked again and Tin had to make repeated calls before the company finally sent a technician. The tech patched the leak but then removed the automatic valve Poco had originally installed because he couldn’t figure out how it worked; Tin wasn’t there and only later discovered the pool’s temperature control no longer functioned. Tin emailed Poco to complain and got no response. The detail that sticks: a service tech removed a critical automatic valve (disabling temperature control) and the company failed to respond to the homeowner’s follow-up.