Poco Solar Energy reviews

Fred hired Poco in 2020 to install a solar-thermal heating system for his backyard pool after a contractor recommended them. The original install went smoothly: the crew responded quickly, did a tidy job, and followed up in the months after. Years later he ran into trouble when four of the pool panels failed; the panel maker, Fafco, folded and that collapse wiped out the manufacturer's warranty. Poco stepped in with options — replacements at a discount from the now-defunct maker or swapping in panels from a different manufacturer — and he understands Poco is absorbing some replacement costs. What grew most frustrating, though, was the company’s slow communication: replies often took a week and usually required multiple emails and calls to get any movement. The lasting impression isn’t the good install he got in 2020 but the current slow post-sale support when warranty issues and replacement decisions became urgent.

Marybeth bought a home 17 years ago that already had a Poco Solar thermal system to heat the pool, and over those years she relied on the company for maintenance. After losing their house in the 2020 CZU Lightning Complex fire and rebuilding, she had Poco replace the pool system and, because new builds required rooftop solar, add a 20-panel photovoltaic system with an LG battery; both systems went in late 2023. The equipment performed well overall — an initially faulty battery was identified and swapped out quickly, and there have been no further issues. After nearly a year of operation she decided to add four more panels; Poco worked with her to choose the most aesthetic layout and handled the installation professionally. Living in the mountains with frequent outages, she values the continuous power the system provides and uses Poco’s SolarEdge monitoring to check production, battery level, and energy use. What stood out was Poco’s fast resolution when the battery failed and their hands‑on help arranging the extra panels so the system both worked better and looked right.

Tin hired Poco to install a solar pool heater nearly 20 years ago for a backyard pool. After about 14 years the system sprang a leak just under Poco’s 15-year warranty; Poco came out and repaired it. Two years later, in 2022, the heater leaked again and Tin had to make repeated calls before the company finally sent a technician. The tech patched the leak but then removed the automatic valve Poco had originally installed because he couldn’t figure out how it worked; Tin wasn’t there and only later discovered the pool’s temperature control no longer functioned. Tin emailed Poco to complain and got no response. The detail that sticks: a service tech removed a critical automatic valve (disabling temperature control) and the company failed to respond to the homeowner’s follow-up.