Polar Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Polar Solar has a serious problem with following building codes and delivering what they promise. Reviews show the company installed panels against city code despite having proper instructions, leaving one household facing power shutoff threats mid-summer until they paid $750 to fix the violation. Another customer watched installers arrive nine hours late to rewire the house, skip safety instructions that led to neighbor disputes, then leave a gaping hole in the wall for days. We found a consistent pattern of financial disputes: customers report disbursement checks that stopped arriving entirely after a few months, a government rebate misrepresented as an $8,200 lump sum when it actually pays out slowly over years, and systems priced at $36,000 for small tract homes when other installers quoted that figure for houses twice the size. The post-installation support falls apart quickly. One customer's monitoring app broke after a power outage and the company refused to send anyone out, instead emailing complicated fix-it-yourself instructions that never worked. Even the rare positive follow-up (a free roof leak repair 18 months after install) couldn't overcome the weight of code violations, missing payments, and systems customers aren't sure are even working.
If you're willing to gamble on whether your installer will show up on time, follow local codes, or send the rebate checks they promised, you might save some money eventually. But the pattern here is clear: smooth sales pitch, rough installation, vanishing support. You deserve better odds than that.
Reviews That Shaped Our Verdict
Susan P. tried to cancel a $36,000 solar contract within a week of signing and was met with a threat of a lawsuit from Vern, who pointed to a three-day change-of-mind rule Maurice — the salesperson she liked — never mentioned. She bought the system in April, then watched it sit while DWP kept flagging one electrical-panel code violation after another; final approval didn’t come until October. Polar Solar sent subcontractors at the last minute to “bring to code”; they showed up without calling, worked sloppily and left a mess for her to clean up. After the company declared the array “operable,” two months passed with no measurable savings, and requests to have the system checked produced glacial, evasive responses that left her unsure the system was even working. Other solar companies told her a $36,000 price typically suits a 3,000 sq. ft. home, not a small tract house, so she felt overcharged and unlikely to recover the investment as she prepared to sell. The sale revealed a final, telling detail: the buyer’s inspector found the installation manual and several crew tools still sitting on the roof.
Jeremy W. watched the whole job unravel when the installers showed up at 5 p.m., sparking a dispute with a neighbor over gate access and beginning a chain of events that nearly cost him power. He discovered the crew hadn’t followed city code to move the gas meter first, despite multiple warnings from LADWP, and the electric company threatened to shut off service mid-summer while the contractor scrambled. That moment — a late-day rush to start a full house panel upgrade without the proper prep — became the defining problem for the project. After that, the paperwork and payments became a fight. He waited on more than $1,000 in disbursement checks that arrived slowly at first and then never showed up, and a promised “free” meter move turned into a $700 charge taken from those same checks. The company pressed for full payment long before the work was finished, and an honest online review he posted disappeared while, he believes, a new Yelp account was created in the company’s name. Not everything was a disaster: an installer named David came across as competent and friendly, but the final installation didn’t match the estimate — the panel layout looked unattractive, conduit ran askew
Tamara W. jumped at the idea of putting solar on her family’s house after a Polar Solar representative painted a picture of premium panels, no out-of-pocket costs, a long warranty and a smartphone app — all for only a bit more than their usual electric bill. He even showed an architectural mockup of fifteen panels in a neat 3-by-5 horizontal layout and talked about sending a drone to film the finished roof for marketing. She came home on day two of installation to discover the layout had been changed without her consent: a jarring mix of vertical and horizontal panels across two roof sections instead of the single, symmetric array she’d been shown, with one conduit run diagonally across the wall. Furious but wanting the job completed, she let the crew continue. The work required an electrical panel upgrade, which Polar Solar rolled into the loan. The electricians arrived nearly nine hours late — expected at 8 a.m. but not showing up to start the 4–5 hour job until about 6 p.m. They ignored a specific instruction to brace the wooden gate on both sides, wound up arguing with neighbors, and left a large hole above the new panel that Tamara had to tape off herself until they came “
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 55
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Jeremy W. watched the whole job unravel when the installers showed up at 5 p.m., sparking a dispute with a neighbor over gate access and beginning a chain of events that nearly cost him power. He discovered the crew hadn’t followed city code to move the gas meter first, despite multiple warnings from LADWP, and the electric company threatened to shut off service mid-summer while the contractor scrambled. That moment — a late-day rush to start a full house panel upgrade without the proper prep — became the defining problem for the project. After that, the paperwork and payments became a fight. He waited on more than $1,000 in disbursement checks that arrived slowly at first and then never showed up, and a promised “free” meter move turned into a $700 charge taken from those same checks. The company pressed for full payment long before the work was finished, and an honest online review he posted disappeared while, he believes, a new Yelp account was created in the company’s name. Not everything was a disaster: an installer named David came across as competent and friendly, but the final installation didn’t match the estimate — the panel layout looked unattractive, conduit ran askew
Robert G. had spent years in Northridge renovating a ranch-style home with top-notch thermal insulation so it would stay cool in summer and warm in winter. After watching electricity usage fall but LADWP charges climb, he decided to take control and explore solar — calling roughly ten companies for free consultations. He quickly discovered a pattern: reps traded barbs about competitors they couldn’t prove, pushed leases that never transferred ownership, delivered canned sales pitches, and applied high-pressure tactics that left him feeling rushed rather than informed. Many couldn’t answer technical questions and seemed more interested in closing than educating. Then he met Mark from Polar Solar and the experience shifted. Mark arrived polite and professional, took time to walk through the system step by step, and answered questions without reading from a script. That no-pressure, knowledgeable approach set the tone for the whole project. Polar Solar moved quickly and handled the backend work so the only decision left for the family was picking the installation date. Patricia in customer service stood out for her responsiveness: whenever Robert needed an update or loan information
Susan P. tried to cancel a $36,000 solar contract within a week of signing and was met with a threat of a lawsuit from Vern, who pointed to a three-day change-of-mind rule Maurice — the salesperson she liked — never mentioned. She bought the system in April, then watched it sit while DWP kept flagging one electrical-panel code violation after another; final approval didn’t come until October. Polar Solar sent subcontractors at the last minute to “bring to code”; they showed up without calling, worked sloppily and left a mess for her to clean up. After the company declared the array “operable,” two months passed with no measurable savings, and requests to have the system checked produced glacial, evasive responses that left her unsure the system was even working. Other solar companies told her a $36,000 price typically suits a 3,000 sq. ft. home, not a small tract house, so she felt overcharged and unlikely to recover the investment as she prepared to sell. The sale revealed a final, telling detail: the buyer’s inspector found the installation manual and several crew tools still sitting on the roof.