Power On Solar reviews

When Ruben bought his house five years ago, Jeremy Lux from Repower came out to give an estimate and left a strong impression by being patient — checking in a couple times but never pushy. Five years later Ruben reached back out to move forward, planning a simultaneous roof replacement, and Natalie jumped in to smooth the handoff with the roofer they chose. Jeremy and Natalie kept him informed at every stage, and with his background in customer service he appreciated that their communication and follow-through comfortably exceeded his expectations. Repower’s installation crew arrived and completed a tidy, efficient 14-panel system in a single day. The detail that stood out for him was that the company managed both the solar install and the roofing coordination without drama, delivering a clean one-day install and clear updates throughout the process.

Dan F. spent nearly a year working with Solar Universe before putting panels on his primary residence in Dublin, California — a cautious approach driven by four redwoods in the backyard. Kent Steele, a company specialist, came out three times to collect sun samples over two hot seasons and one cold season so Dan could see how the trees’ growth would affect generation; the data convinced him the site would still deliver roughly 20+ years of useful sun. That attention to measurement became the defining feature of the project. After those surveys Dan moved ahead with a 4.25 kW system. The installation and follow-up service stayed consistently strong: the installers explained technical details at whatever level he wanted (he’s highly technical), inspections passed on the first try, and the system received permission to switch on March 3, 2014. The panels sit on low-profile racks and, because the house faces north, the array is only visible from the backyard and doesn’t alter the house’s curb appeal. Performance-wise the system changed how he interacts with the utility: over the past year they generated over six megawatts of electricity, the monthly bills were never more than about$

Lizlynne bought a solar system from RePower/SolarUniverse in 2016; the installation itself went smoothly, but more than a year ago the array stopped producing fully and she has been trying to get it fixed ever since. She discovered that the real problem wasn’t the panels but getting the company to honor the signed warranty: when the system clearly wasn’t working, she met repeated delays and what she describes as a runaround, particularly in interactions with Brian Rinna. Months slipped by with little or no response, and after long, frustrating back-and-forth she ended up preparing to engage a mediator just to compel the company to perform the warranty work spelled out in the contract. With a busy family life and a family business to run, she found it impractical to devote endless hours to chasing repairs. Her message to other buyers: assume you’ll need service someday and verify a provider’s track record for honoring warranties and responding promptly. She makes this point deliberately—after a history of balanced reviews—because she wants other consumers to be aware of the difficulty she faced getting contracted repairs completed.

Abhijit had Power On Solar install a rooftop system in October 2020. In October 2023 he discovered that one panel had stopped producing power sometime in mid‑September and set about getting service. After multiple follow-ups the company escalated the problem to Enphase, which diagnosed a wiring issue or a failing microinverter. Enphase shipped a replacement microinverter to his house on November 3, but Power On Solar never showed up to troubleshoot or swap it out. Every time he called, someone in accounting answered, didn’t recognize him, refused to look up his account number and said staff were in a meeting; they took his contact details and promised callbacks that never came. The contact who helped coordinate with Enphase finally told him—after about three weeks of chasing—that she wasn’t the right person and directed him to the service department email. He ended up with a replacement part sitting at his home and a system that remains unserviced, a frustrating gap between the technical diagnosis and any actual on‑site response.

John had Solar Universe put panels on his roof a few years ago. When a handful of modules ran into trouble because of microinverter malfunctions, Solar Universe promptly came out, swapped the affected panels, and ran performance checks right on the roof. Because the system used Enphase components, technicians could pinpoint the faulty units, replace them quickly, and verify output before leaving — the prompt, on‑the‑spot fixes are what stuck with him.

Aby B. had Power On Solar install a home solar system in October 2020. In October 2023 she discovered that one panel had stopped producing power sometime in mid‑September, and what should have been a straightforward service call turned into months of frustration. After repeated follow-ups, the company triaged the problem with Enphase, and Enphase diagnosed either a wiring fault or a malfunctioning microinverter. Enphase shipped a replacement unit that arrived at her house on November 3, but Power On Solar never showed up to troubleshoot or swap the inverter. Phone calls routed to the accounting lead who didn’t recognize her and declined to locate her account; each call ended with a promise that staff were in a meeting and someone would call back, but callbacks never came. The staff member who had been helping with the Enphase triage later admitted she wasn’t the right person and pushed Aby to email the service department instead. Aby concluded the on‑roof work might be acceptable, but the post‑installation service and communication failed — a replacement microinverter sat at her home for weeks without the company acting on it, a detail that should matter to anyone who expects timel

Everett L. called on Cruz to install a Ford home charger at his house. He experienced Cruz as professional, punctual, and efficient — the charger went up very quickly with no hiccups. That smooth, no-drama installation became the standout of the whole job, and he walked away impressed by the company’s EV service.

Julie M. researched her solar options, checked in with an existing Power On customer, and then met with Jeremy in Sales to go over a system for her home. She discovered Jeremy took time to clarify details and patiently answer every question. When the May 2023 installation began, crews showed up on schedule and carried out the work professionally — respectful of the property and responsive to questions and directions. A few weeks after the install, a question about the solar connection panel prompted a technician to come out, inspect the equipment and explain how it worked. Because Power On is local and followed up in person, the post-install technician visit to walk through the connection panel stood out as the concrete sign of their service.

Stefanie B had a solar system installed more than a year ago and discovered it hasn’t worked properly since day one. She spent months calling and filing continuous complaints as the company tried and failed to resolve the issues. Over time the responses stopped altogether — her calls went unanswered — and she began pressing for the equipment to be removed. After multiple removal requests with no action, she’s left with a nonworking system and no way to get the company to fix or take it away.