Powur reviews
• last updated FEB 26, 2026Loading map...
The Verdict
We found serious red flags about Powur's installation quality and accountability. One homeowner in Pennsylvania paid $4,150 out of pocket to fix roof damage after Powur's crew missed a roof beam seven times, filling the failed bolt holes with sealant and leaving the roof to leak for nine months. Another customer discovered their $19,000 system had been wired for the wrong equipment and set up to potentially overload. We counted 108 reviews describing system failures, contractor damage, or months-long repair delays. In one case, the battery backup a customer had been paying for wasn't even hooked up for nearly two years. Powur outsources installation to local contractors, then struggles to hold them accountable when things go wrong. Customers report making endless calls and emails to chase fixes while continuing to make loan payments on nonfunctional systems. The company does earn praise from 198 reviewers for responsive reps and smooth sales processes, but that goodwill evaporates when installations fail and the promised coordination between utility, manufacturer, installer, and city never materializes.
If you value a working system over a smooth sales pitch, look elsewhere. Powur may promise seamless coordination, but when installations go sideways, you'll be the one chasing contractors, paying for repairs, and waiting months for someone to take responsibility.
Reviews That Shaped Our Verdict
Daniel N had a solar system installed on his roof on Feb 22, 2022 and the array went online Mar 17. Within weeks he discovered a circuit breaker would pop every time it rained; a crew sent Apr 29 traced that to a pinched wire that had been damaged during installation. In July he found a roof leak (July 20) and watched a string of repair visits—Jul 22, Jul 25 and another on Aug 9—fail to stop the water. Frustrated, he cut a hole in the ceiling himself on Aug 9 to pinpoint the leak and reached back out to his project manager. A September 10 visit produced a video and a third attempt to re-seat a mounting bracket; the tech blamed a loose shingle, used sealant and promised a manager would follow up, but no one ever did. By Apr 6, 2023 he hired an independent roofer after nearly nine months of water coming into his house; that roofer said the original damaged shingle had never been properly fixed. A couple weeks later another leak appeared where a bolt had completely missed the structural beam; when shingles were removed the roofer pointed out roughly seven holes in the plywood where installers had missed the beam multiple times and then covered the mistakes with sealant. Getting the ro
Lisa met with Powur in the summer of 2022 for an older house in ************* and signed a contract after their engineers completed a site survey in August. She expected the company to coordinate with the utility, the manufacturer, the installer and the city, but the project quickly turned into a string of coordination failures that cost time and money. In November Powur told her the utility would charge $5,500 to relocate the meter; she agreed to the fee. Permits and financing then took several months, and installers arrived in February only to discover the consultant had directed the meter to be placed in an active driveway. After phone calls the crew then decided the meter didn’t need to be moved after all. When Lisa asked for the $5,500 back, the consultant refused, saying “miscellaneous” new costs had appeared after the contract—only later did she learn the utility had not set the fee or the flawed relocation design; the consultant had. A few days into work the installers flagged a battery problem. For two months Powur said it escalated the issue but that the manufacturer hadn’t responded. The manufacturer finally acted after Lisa filed a BBB complaint and sent a technician,
Cynthia signed a $19,000 cash contract with Powur in September 2022 for a home solar system, expecting lower electric bills and completion by the end of the year — a decision she now regrets. The panels were installed by an outsourced crew that arrived without notice, tracked across her yard and performed so poorly the installation failed its first inspection. Despite a contract that capped completion at six months, the system wasn't activated until June 2023 — roughly nine months after signing and only after repeated calls and emails. The agreement projected about **** kWh per year, but she recorded only **** kWh in five months. After two months of low output and little bill savings, Powur opened a Low Production Investigation; that probe was interrupted when a failure alert showed the system had stopped working. More than two weeks of daily calls and emails passed before SmartSun came out, found faulty wiring in the meter box, and fixed it; the low-production case was then placed in the care of **************. She also didn’t receive the 30-year warranty paperwork until five months after completion. Having paid cash and shouldered the follow-ups herself, she lost trust, became un
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Serving customers for 6 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
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What You Can Expect
Cody H had Powur complete a residential solar installation on 6/17/2022. On 6/12/2025 he discovered water running down the sheet rock by his back door and opened a complaint. A support rep was assigned on 6/16/2025 but proved unhelpful, and on 6/20/2025 a subcontractor came out, tightened two loose brackets and told him the damaged sheet rock would need replacement. Since that visit he has reached out repeatedly and received only AI-generated emails. He also found the panel installation and the conduit work for the garage battery backup to be poor. Ultimately he was left with water-stained drywall, a temporary bracket fix, questionable conduit in the garage, and no substantive follow-up—only automated replies.
Jesse R bought a 56-panel rooftop solar system from Powur in 2022. In 2025 a local roofing contractor inspected the roof and concluded the leaks were caused by a faulty solar installation. He reached out to Powur on May 22, 2025 to activate the installation warranty and arrange repairs, and after nearly a month of repeated attempts found the company effectively unreachable. Powur only offered online chat and a support email, refused to provide any phone numbers or management contacts, and chat responses often stretched into hours, making follow-up feel like stalling. He accuses Powur of taking large sums up front while failing to honor the warranty once their workmanship damaged the roof. Now his son sleeps on the couch because the ceiling is starting to cave in over his bed.
Sam W hired the company to install a brand-new roof and solar system on his home; about a year later he discovered water getting into the attic. He found more than six separate leaks, with wood rot and mold spreading through the rafters. The installer had subcontracted both the roof and the solar work to low-cost contractors, and when the company sent someone to assess the damage the two subcontractors began pointing fingers at one another. Left in the middle, he struggled to get a clear plan for repair: there’s no customer-service phone number, so he has been forced to rely on chat and email and repeatedly pressed for someone to come fix the leaks. The lasting image is a moldy, rotted attic and two contractors blaming each other while the homeowner waits for a real resolution — a concrete risk to be aware of if you’re considering this company.