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Preman Roofing is a gamble you shouldn't take. We found a company that performs well when everything goes right but abandons customers when problems surface. One homeowner watched their lights smoke and melt together after Preman's solar work, a fire hazard their own electrician had to fix while the company deflected blame. Another discovered rotting wood left under new shingles, visible nail heads painted over instead of properly sealed, and a solar system generating far less power than promised. When they raised concerns, management told them the complaint stops here and refused warranty work unless they paid extra. Reviews show a clear pattern: 19 customers report identical post-sale breakdowns where the company goes silent, drags out responses for months, or declares issues outside warranty scope. The workmanship signals bear this out, with value scoring just 3.8 and post-sale support at 3.7. Even jobs that start smoothly can unravel. The company completed one roof beautifully, then took over a year of unreturned calls and employee hand-offs before grudgingly addressing driveway damage their crew caused with acid during cleanup. They placed an invalid lien when the homeowner withheld final payment. The few strengths here, like organized project timelines and friendly sales reps, evaporate the moment you need them to stand behind their work.
If you value a contractor who answers the phone after cashing your check, skip Preman. The risk of ending up in a year-long warranty battle or stuck with underperforming solar far outweighs any upfront savings or scheduling convenience.
Danielle A. had a roof and solar system installed on her home in December 2020 and expected the panels to power both the house and an attached dwelling unit. She discovered the array produced far less than promised — two years after installation she still owed the utility $626 — despite being assured at purchase by Robert that the panel count would cover both structures. Multiple service visits followed, and an Enphase technician confirmed there was a problem with production, but Alex from the company refused to add or relocate panels and effectively shut down the complaint. The roof work fared no better: many replacement planks were only half installed, rot remained under covered sections, and the new roofing over a covered deck left nails visible from underneath; the crew’s “fix” was to paint the exposed nails. The company now offers to repair the hidden rot but wants Danielle to pay for correcting their original workmanship, and she was repeatedly told she could not speak beyond Alex or escalate to Aaron Preman. The clearest takeaway: an independent vendor verified the solar underperformance, yet the installer declined to remedy generation shortfalls and expects the homeowner to
Jeannine M. hired the company for a costly roofing-and-solar installation and discovered two serious problems instead of a finished project. She found that crews had poured acid on her 18-month-old driveway — a surface she values at about $23,000 — supposedly to remove tire marks, which left the concrete ruined. She also experienced dangerous electrical work: after the solar hookup her lights went out and her longtime, highly skilled commercial electrician found wires smoking and melting together, a hazard that could have sparked a house fire. Attempts to get the company to take responsibility turned into a yearlong battle of unanswered calls and emails, being bounced between employees, and a cheap, one-size-fits-all “painting” fix for the driveway that independent quotes all contradicted; every outside estimate said the driveway needed replacement. The company tried to shift blame onto her electrician and even placed a lien on her house after she refused final payment while seeking repairs — a lien she believes was invalid and only prompted her to retain a lawyer. Because she no longer trusted the company to act quickly, she paid to replace the driveway herself before insurance or
Judi H. owns a 100-year-old house that proved tricky to work on, so she hired Preman to replace a flat roof and to swap out the original knob-and-tube wiring about a year ago. She watched crews navigate difficult conditions: the workers and project managers moved quickly and respectfully, and although replacing the old wiring took longer than first projected, she preferred the slower pace if it meant the job was done right. A bit of miscoordination popped up between the roofers and the electricians — a product of the home’s complicated wiring — but the teams sorted it out on site. The price landed as fair, even generous, given the scope of the work. The detail that really stuck with her happened recently: after the lights they rewired began blinking and fading one evening, she called Preman after hours and by the next morning had two return calls and a technician at her door by 9:30 a.m. The crew spent about two and a half hours tracking down a small cut in a wire and had things repaired by noon. What lingered for her was not just the thorough installation a year earlier but that Preman honored their warranty with a fast, same-day fix when an emergency cropped up.
Passed screening
Passed screening
Among the longest-standing installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
Tony C. hired the company in 2002 to replace his entire roof — half red tile, half flat — and let their crew handle scheduling with the other subcontractors working on the house. When a drainage problem showed up on the flat section in 2007, he called and they had two technicians out the next day to sort it. He just had solar mounted on that flat roof last month and has been up there a lot; even after 11 years the flat portion still looks almost new. What stuck with him was the prompt follow-up for repairs and the long-term durability and appearance of the flat roof.
AnneMarie D. found Preman Roofing & Solar through the Better Business Bureau in September 2023 while arranging a full roof replacement and the re‑installation of ten solar panels that had been stored in her garage. She reached out to three contractors; Preman stood out immediately by answering the phone on the first try and moving the process forward within minutes — Marissa asked a few focused questions and booked an inspection within four business days at the time AnneMarie chose. Robert called ahead and was able to arrive an hour earlier after a cancellation, which delighted her. He greeted her with a smile and a firm handshake, walked the roof and the stored solar equipment, asked about known problem areas and leaks, and then laid out a clear, written estimate: de‑roof, re‑roof, and the plan for solar re‑installation, plus materials, costs, and a project timeline. They agreed on an 8–10 week start window to accommodate San Diego County rain recovery and their schedules. A written estimate stayed with her, and an email with the paperwork arrived three business days later for electronic signing. AnneMarie chose to drop off the down payment in person and met Darlene in the La‑
Danielle A. had a roof and solar system installed on her home in December 2020 and expected the panels to power both the house and an attached dwelling unit. She discovered the array produced far less than promised — two years after installation she still owed the utility $626 — despite being assured at purchase by Robert that the panel count would cover both structures. Multiple service visits followed, and an Enphase technician confirmed there was a problem with production, but Alex from the company refused to add or relocate panels and effectively shut down the complaint. The roof work fared no better: many replacement planks were only half installed, rot remained under covered sections, and the new roofing over a covered deck left nails visible from underneath; the crew’s “fix” was to paint the exposed nails. The company now offers to repair the hidden rot but wants Danielle to pay for correcting their original workmanship, and she was repeatedly told she could not speak beyond Alex or escalate to Aaron Preman. The clearest takeaway: an independent vendor verified the solar underperformance, yet the installer declined to remedy generation shortfalls and expects the homeowner to
Judi H. owns a 100-year-old house that proved tricky to work on, so she hired Preman to replace a flat roof and to swap out the original knob-and-tube wiring about a year ago. She watched crews navigate difficult conditions: the workers and project managers moved quickly and respectfully, and although replacing the old wiring took longer than first projected, she preferred the slower pace if it meant the job was done right. A bit of miscoordination popped up between the roofers and the electricians — a product of the home’s complicated wiring — but the teams sorted it out on site. The price landed as fair, even generous, given the scope of the work. The detail that really stuck with her happened recently: after the lights they rewired began blinking and fading one evening, she called Preman after hours and by the next morning had two return calls and a technician at her door by 9:30 a.m. The crew spent about two and a half hours tracking down a small cut in a wire and had things repaired by noon. What lingered for her was not just the thorough installation a year earlier but that Preman honored their warranty with a fast, same-day fix when an emergency cropped up.
Donald had the company re-roof his house four years ago and was happy with the original workmanship. When a small issue cropped up later, they came back within days, performed a touch-up repair at no cost, and wrapped it up quickly. The thing that stuck with him was that their after-service support showed up years after installation and fixed the problem for free — a concrete sign their follow-through mattered.
In December 2020 Danielle hired the company to replace her roof and install a solar array sized to power her home and an attached ADU. She discovered the system never produced the promised output — two years after activation she still owed the utility $626. At sale, Robert had assured her the panel count would cover both dwellings; when she pressed Robert and Alex about underperformance they dismissed the issue as a “he said, she said” situation and declined to adjust the system. An Enphase technician diagnosed a production fault, but Alex refused to add or reposition panels and effectively shut down escalation, telling her husband the complaint would go no further. The roof work fared no better: many replacement planks were only half-installed so rot stayed in place, and on a covered deck the new roofing showed exposed nails from beneath. When she called back the crew painted over the visible nails rather than address the underlying problems. The company now offers to repair the hidden rot but wants Danielle to cover the cost of correcting their own workmanship — and she has been steered away from contacting anyone beyond Alex, including the owner. The part that lingers: a system,
Ty E. brought the crew in for a roof installation and they finished the job on schedule. He ended up with top-quality materials and workmanship — a solid, professionally completed roof. The two things that stuck out were the punctual completion and the obvious attention to build quality: the project was done when promised and left a dependable, well-made result.
Paul K. hired Preman to tackle a huge, expensive roof replacement. He watched them take on a complicated, long and heavy job with close attention to detail and deliver first-rate workmanship. They repaired any damage that arose, kept the site clean, and stayed responsive to his questions and concerns throughout the project. The price was high, which he attributed to costly materials and the job’s complexity, but the repairs, cleanup and communication were the lasting impressions.
Audrey signed a proposal on 2-14-24 for a garage roof repair and had two Preman employees out on 2-16 to fix what they identified as a leak from an exterior support beam. A few days later, after it rained, the same spot still leaked. She called on 2-22 to report the persistent leak and ask when someone would return; instead the company sent a $650 bill. An email thread that runs from 2-21 to 3-26 shows Audrey repeatedly asking for a phone call, email, or text — she never got one. Worried and 84 years old, she asked her son to follow up; he received no response either. Audrey and her family had relied on this company for many years, including work on three rental properties, so the lack of follow-up and billing for an ineffective repair felt especially jarring. They refused to pay the $650 and asked Preman to remove the charge, and told the company they would no longer use their services — yet another bill arrived on 5-2-24.
Long-term satisfaction for Preman Roofing drops to 2.1 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.