64
Trust
Score
WattBot

Premier Solar Energy reviews

CALIFORNIA / CHICO
Premier Solar Energy
27 Reviews • 1 Location 3,591 Data Points Processed

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The Verdict

Premier Solar Energy leaves critical problems unfixed. We analyzed dozens of reviews and found a recurring pattern: customers report installation errors (undersized breakers that trip daily, damaged generators from improper wiring) and then get ghosted when they call for help. One homeowner left five messages about a malfunctioning system and never received a callback. Another paid $2,920 to repair generator damage caused by faulty wiring, was promised reimbursement, and then watched the company stop answering entirely. The positive reviews cluster around initial installation speed and friendly staff, but those qualities evaporate the moment something goes wrong. Eight reviewers praised workmanship during install, yet two detailed serious electrical mistakes that Premier either ignored or failed to make whole. The company's responsiveness score of 3.9 sounds middling until you read the specifics: it means roughly one in three customers who need post-install support can't get through. If you're weighing a quote from Premier, know that you're betting your roof and your electrical panel on a company that may disappear when you need them most.

If you can afford to gamble that nothing will go wrong with your installation, Premier might save you money upfront. But if you need a company that answers the phone after the deposit clears, look elsewhere. The pattern is too clear to ignore.

3 Stories That Stood Out

1. Aaron Hay
Google | Sep 6, 2024 |

Aaron Hay watched installers break his only gutter on installation day and cut his gate lock even though he was home and could have removed it himself. He discovered, after speaking with Enphase (the equipment manufacturer), that the crew had fitted a breaker too small for the system’s output; the undersized breaker trips every day, so his home is drawing more power from PG&E instead of using the panels. Premier then stopped answering his calls pleading for a correction. They had also insisted a WiFi internet connection was required for the system to work — a claim Enphase refuted. He ended up with physical damage to his property, a mismatched breaker that prevents the system from delivering its generation, and an installer who went silent while the panels keep producing power that he’s forced to buy back from the grid.

2. Chip Schuenemeyer
Google | Jul 21, 2025 |

Chip Schuenemeyer hired Premier to install a solar system on his home and discovered they wired it incorrectly. That mistake caused an energy backfeed that damaged his home backup generator, and the repairs ran $2,920. Premier told him they would reimburse the repair cost, then went silent—stopping replies to calls, texts, and emails. The concrete takeaway: an installation error that led to a $2,920 repair bill and no follow-through from the company.

3. John McNeilly
Google | Jul 15, 2025 |

Reluctant to leave a negative review, John posted this out of frustration after a recent solar installation on his home. He needed someone from the company to confirm the system was working properly, so he left five messages—but never received a callback. Hoping the review would prompt contact, he instead remained without technical confirmation and worried his array might not be functioning. The detail that stands out is simple and stark: five unanswered attempts left him without any verification that the job was completed correctly.

Platforms Monitored

Google
25 Reviews · 1 Location
4.4/5
Yelp
2 Reviews · 1 Location
2.5/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
3.7/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
1.5/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 64

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 6 years

BBB Rating: F

Poor BBB standing. Significant complaints.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Cody Conway
Google | Jul 10, 2023 |

Cody Conway moved forward with a rooftop solar install and discovered the whole process flowed smoothly from start to finish. He learned a lot from a sales team that explained options clearly, stayed communicative, and never applied any pressure, which made decisions easy. The installation crew matched that professionalism in the field, completing the job cleanly and efficiently. His clearest takeaway: the combination of a patient, educational sales experience and top-notch installers left him wishing he’d made the switch to solar much sooner.

2. Joe Hamilton
Google | Jun 12, 2023 |

Joe brought Premier Solar in to outfit his house with panels and worked directly with Sean, Dan, Eddie and Joseph throughout the process. He found their communication consistently strong: they answered every question, and when an answer wasn’t on hand they checked with a colleague and came back with the details. The team followed up on a regular basis to make sure the installation and performance stayed on track. The equipment they installed performed even better than he expected, delivering results that surpassed his original hopes. The most memorable outcome for him was the relief of breaking free from reliance on PG&E — a tangible sense of independence alongside solid system performance.

3. Chip Schuenemeyer
Google | Jul 21, 2025 |

Chip Schuenemeyer hired Premier to install a solar system on his home and discovered they wired it incorrectly. That mistake caused an energy backfeed that damaged his home backup generator, and the repairs ran $2,920. Premier told him they would reimburse the repair cost, then went silent—stopping replies to calls, texts, and emails. The concrete takeaway: an installation error that led to a $2,920 repair bill and no follow-through from the company.

02

1. Ruben Garcia
Google | Apr 2, 2025 |

Ruben Garcia hired Premier Solar Energy to put a residential solar system and a Tesla Powerwall on his home. He watched the crew move through the installation with steady confidence and clear technical know-how, and they delivered a clean, complete setup. The installers’ professionalism and obvious competence is what stuck with him — that certainty during the Powerwall hookup made the whole project feel effortless.

2. Enrique Cantero
Google | Apr 4, 2025 |

Enrique walked away very happy after today's service visit. Huck and Eddy handled the job and delivered excellent work, leaving him impressed. He recommended the team wholeheartedly — 100%.

3. John McNeilly
Google | Jul 15, 2025 |

Reluctant to leave a negative review, John posted this out of frustration after a recent solar installation on his home. He needed someone from the company to confirm the system was working properly, so he left five messages—but never received a callback. Hoping the review would prompt contact, he instead remained without technical confirmation and worried his array might not be functioning. The detail that stands out is simple and stark: five unanswered attempts left him without any verification that the job was completed correctly.

03

1. Tosha Coats
Google | May 17, 2023 |

Tosha planned a rooftop solar installation and discovered the roof needed to be replaced before panels could go up. Premier Solar stepped in and handled the whole project, arranging the new roof and moving the solar work forward. When a few unexpected bumps popped up, the team resolved them and made her feel at ease throughout the process. The detail that stuck with her was that Premier Solar managed the roof replacement and the complications so she didn’t have to worry about coordination or follow‑ups.

2. Charlie evans
Google | May 17, 2023 |

Charlie chose Premier Solar to install panels on their home and discovered a refreshingly efficient process from start to finish. They could reach the company easily whenever questions came up, and Premier called ahead the day of the job to confirm when the crew would arrive. The installers turned up right on time, worked quickly, and finished the installation just a few hours later. The detail that sticks: punctual communication plus a same-day, on-the-roof completion that left a fully installed system by the afternoon.

3. Aaron Hay
Google | Sep 6, 2024 |

Aaron Hay watched installers break his only gutter on installation day and cut his gate lock even though he was home and could have removed it himself. He discovered, after speaking with Enphase (the equipment manufacturer), that the crew had fitted a breaker too small for the system’s output; the undersized breaker trips every day, so his home is drawing more power from PG&E instead of using the panels. Premier then stopped answering his calls pleading for a correction. They had also insisted a WiFi internet connection was required for the system to work — a claim Enphase refuted. He ended up with physical damage to his property, a mismatched breaker that prevents the system from delivering its generation, and an installer who went silent while the panels keep producing power that he’s forced to buy back from the grid.

Long-term Satisfaction

Recent customers rate Premier Solar Energy 3.8 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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