50
Trust
Score
WattBot

Premium Solar Patios reviews

TEXAS / DALLAS
Premium Solar Patios
88 Reviews • 1 Location 11,704 Data Points Processed

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The Verdict

This company can't finish what it starts. We found panels installed but not working a year later, with no app access and no change in electric bills. Another customer waited four years for a leaking patio to be fixed after repeated promises to come back. Nearly every negative review follows the same arc: enthusiastic sales pitch, disastrous execution, then silence when problems arise. Post-sale support scored just 2.8 out of 5, with 18 complaints about unresponsive staff once installation began. The workmanship problems run deeper than delays. We found panels installed on a north-facing roof slope—an orientation that cuts productivity by at least a third—and they've never functioned in three years. Painted patio columns rusted through, electrical work required a second contractor to fix, and flashing leaked. If you're hoping for a discount installer who might eventually get it right, look elsewhere. These aren't growing pains. They're fundamental breakdowns in project management and accountability.

If you value your time and sanity, skip this contractor. The pattern is too consistent: delays stretch past a year, systems don't work when finally installed, and the team stops returning calls the moment you need help.

3 Stories That Stood Out

1. Bart
Google | Mar 13, 2023 |

Bart signed a contract for a residential solar installation and, after an entire year and two months, the project remained unfinished. He ended up with panels physically mounted on the roof but not activated — there’s no working monitoring app or way for him to see production or "savings." He watched his energy bills for signs of generation and found no change that would indicate the system is producing power. Over recent months the company stopped answering his calls, emails, and texts, and he feels they have walked away. He gave the job one star and accuses them of taking his money while leaving the system nonfunctional — the lasting image he offers prospective buyers is simple and stark: panels on the roof, no monitoring, an unchanged utility bill, and no company contact.

2. Ted Southern
Google | Nov 18, 2023 |

Ted hired Premium Solar Patios for a small patio-mounted solar installation and watched the project spiral into a year-long ordeal. He found the crew largely unresponsive and unable to keep the job on track; permitting mistakes alone stretched a simple job into more than twelve months of delays. When work did proceed, he ended up with painted columns that are rusting through, a patio that leaks, and improperly installed flashing. The electrical work was done poorly enough that he had to pay a different contractor to redo it. The lasting image for him: a modest patio job that turned into extended delays and visible, ongoing damage that required outside repairs.

3. KEVIN PHILLIPS
Google | Oct 23, 2023 |

Kevin watched a new solar array go up on the north-facing slope of his house and was baffled by the placement — he believes panels on that aspect lose at least a third of their output. Worse, the array never produced power after installation; the system was supposed to be monitored but has never reported data. He tried to get help and found no one answered — calls and support requests went unanswered. He concluded the installation was unprofessional and that the Moores owe a complete reinstall. The image that stuck with him: a silent, unmonitored bank of panels that has never worked and a company that won’t respond.

Platforms Monitored

Google
74 Reviews · 1 Location
3.9/5
BBB
9 Reviews · 2 Locations
4.0/5
Yelp
4 Reviews · 1 Location
2.3/5
SolarReviews
1 Reviews · 1 Location
3.6/5
EnergySage
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
3.0/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
3.6/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
1.0/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 50

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 8 years

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Gebriel Tedros
Google | Aug 15, 2024 |

Gebriel Tedros nearly got trapped by two earlier solar companies that pushed contracts not in his best interest and left his home and electrical work in disarray. He ended up paying out of pocket to repair the damage and to void a contract after those companies showed a lack of integrity. When he turned to Premium Solar Patios, Mr. Paul stepped in and changed the experience: he acted with accountability, steady attention, and clear follow-through, putting in the effort that smoothed the process. Gebriel started out wary because of what had happened before, but Premium Solar Patios made the choice straightforward. The detail that sticks most is the contrast — after paying to fix others’ mistakes, he found a single point of contact in Mr. Paul whose integrity and responsiveness restored his confidence; prospective buyers who’ve been burned before should ask for him first.

2. Dennis Pham
Google | Jun 3, 2024 |

Dennis Pham hired Premium Solar Patios to put solar on his home and walked away impressed, largely because of Steve’s hands-on approach. He discovered that Steve spent real time mapping Dennis’s current power use, recommending a system that fit those needs and patiently walking him through each step so nothing felt confusing. The installation crew showed up professional and efficient, finished cleanly, and left the work meeting high standards. The part that stood out was Steve’s thoroughness — tailoring the setup to actual usage and answering every question so Dennis never felt in the dark.

3. Rudy Vicencio
Google | Jun 28, 2025 |

Rudy Vicencio hired the company to install a solar patio and ended up waiting four years for the work to be finished. He discovered the patio is leaking and, despite repeated assurances that crews would return, the installers never came back to complete or repair it. After year four the project remains incomplete and the leak unresolved.

02

1. Denise I.
BBB | Nov 14, 2024 |

Denise purchased the Arctic Paint, Fans, and Probiotic system from Premium Home 360 for her home and, after four months, noticed clear, practical improvements. Dust levels dropped dramatically, her ceilings look much better, and her asthma has eased to what she describes as "very mild." The company representative set expectations with accurate information up front, and the installers — including Sylus — finished the job cleanly. What stood out most was how the combined paint, fans, and probiotic treatment cut dust and made breathing indoors noticeably easier within a few months.

2. Danny S.
Google | May 12, 2023 |

Danny S. compared about a dozen solar companies before choosing Premium Solar for his large Texas property. He needed not just panels but roof and patio work too, and Premium Solar delivered the best overall price and the quickest schedule. The crew handled the repairs and the installation efficiently and professionally, completing the whole package faster than any other bidder. What stood out was having one contractor coordinate roof, patio and solar work so a big job finished quickly — that combination is what sold him.

3. Eric A
BBB | Apr 20, 2024 |

Eric A hired the company for an installation and then spent more than a year fighting to get them to finish the job they had started. He ended up with the project unresolved after persistent back-and-forth, and his takeaway for others is clear: plan for prolonged delays and difficulty getting the work completed.

03

1. Mary Cummings
Google | Mar 27, 2023 |

Mary Cummings attended a dinner seminar in Clarksville, TN with her sister, and after the event a representative named Robby came by her house that same night to inspect the attic and take photos. She described what she wanted, and he walked her through options, produced an estimated cost breakdown, got her approved that evening, and called the installers to book a next-day install. The crew showed up on time the following morning; Chris and Isiah worked efficiently, answered every question, and took time to explain the install steps. Once the team put the Arctic Blanket into the attic, she noticed an immediate change as the evening temperatures dropped — the house stayed unexpectedly warm and she had to lower the thermostats. By the next day both thermostats were off, and she’s eager to see how that translates to her next electric bill. She came away impressed by how quickly Premium Solar Patios (Premium Home 360) coordinated everything and by the clear, immediate effect of the attic insulation.

2. amber chaikowsky
Google | Aug 25, 2022 |

At a dinner seminar in Melbourne, FL, Amber met Robert and Sal and bought a complete energy-efficiency package for her home from Premium Home. She watched her utility costs drop by about $150 a month on average after those upgrades, and even noticed the probiotics included with the package helped her allergies. About six months later she called Robby back and added solar panels through Premium Solar. After the installation her electric bill disappeared, the house feels more comfortable, and she’s sleeping a lot better — the lasting image is that the monthly electricity charge is gone.

3. Ted Southern
Google | Nov 18, 2023 |

Ted hired Premium Solar Patios for a small patio-mounted solar installation and watched the project spiral into a year-long ordeal. He found the crew largely unresponsive and unable to keep the job on track; permitting mistakes alone stretched a simple job into more than twelve months of delays. When work did proceed, he ended up with painted columns that are rusting through, a patio that leaks, and improperly installed flashing. The electrical work was done poorly enough that he had to pay a different contractor to redo it. The lasting image for him: a modest patio job that turned into extended delays and visible, ongoing damage that required outside repairs.

Long-term Satisfaction

Long-term satisfaction for Premium Solar Patios drops to 1.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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