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ProSolar Systems reviews
• updated MAR 3, 2026Loading map...
The Verdict
ProSolar has a strong track record with most customers, but recent patterns show concerning gaps in follow-through that could leave you waiting months longer than promised. We analyzed reviews spanning over a decade and found two distinct experiences. In one review, a homeowner waited 10.5 months for Tesla Powerwall installation after being promised 12 weeks, then got ghosted when asking the owner to correct a basic settings error that Tesla's own support team fixed in five minutes. In another, a customer paid nearly $40,000 for a system only to be met with silence when the gateway stopped working a year later. These aren't isolated complaints. 33 reviews describe delays, repeated inspection failures, and unanswered service calls despite premium pricing. The company's responsiveness seems to hinge entirely on geography and timing. ProSolar California only sends crews north when they've stockpiled enough jobs, stretching timelines by weeks or months. On the flip side, 160 reviews praised the installation quality itself, and 189 mentioned smooth project execution when things stay on schedule. If you're in South Florida where the company is based, you'll likely get the attentive service that earned them repeat business from commercial clients over ten years. If you're outside their home market or need post-install support, prepare for radio silence when problems arise.
If you live in ProSolar's home territory and can verify in writing that your project manager will be locally based, the installation quality justifies the cost. But if you're outside South Florida or need confidence that someone will pick up the phone a year from now, the risk of being abandoned mid-crisis is too high.
3 Stories That Stood Out
Gaurav Khetrapal hired ProSolar California in mid‑November 2024 to install two Tesla Powerwall 3 batteries on his Bay Area home, expecting the work to finish in about 12 weeks. Instead the project dragged on for 10.5 months and only wrapped up on October 2, 2025. He spent months getting bounced between explanations of a market battery shortage and promises that the parts had been sourced, while scheduling stalled; ProSolar operates out of Los Angeles and only sent crews north when enough jobs accumulated, which meant long waits between site visits. He found the delay created another problem: Tesla revised its design and a Gateway was no longer required for his setup, so the city permit had to be amended and reapproved — adding yet more time. When installers finally finished, he discovered the system’s "Grid Charging" had been set to Restricted. The owner blamed the Investment Tax Credit requirement, but Gaurav learned that the Inflation Reduction Act lifted that restriction on January 1, 2023 and even shared Tesla’s advanced settings page with ProSolar. Repeated attempts to reach the owner went unanswered, so he called Tesla Powerwall Support; they tweaked the setting remotely in
After the company that installed her panels went out of business, Farrah Downing discovered her microinverters had failed and needed a fuse. She spent a long time searching for help—many installers refused to touch another company’s equipment—until ProSolar came to the rescue. Franly not only replaced the faulty fuse and got the system running again, he took extra time to walk her around the array, explain each component and how it functions, and answer questions she hadn’t thought to ask. That hands‑on walkthrough is what stuck with her: for the first time she felt the system was understandable and under control, and she now trusts ProSolar, especially Franly, to look after her solar going forward.
RAH bought a nearly $40,000 solar-plus-storage package in March 2023 — sixteen 400 W panels, two Enphase gateways and a Tesla Powerwall. Last week one of the Enphase gateways stopped talking to the mobile app. They waited for callbacks and a service visit but got nothing — no calls, no technician, no follow-up. They noticed most staff and installers speak Spanish and only a few spoke English, and they believe the lack of English-speaking service agents is hindering support. They made clear they don’t care what language is used; they just want the gateway reconnected so the system reports properly. As of the most recent update, the system still isn’t showing in the app and no one has come to fix it.
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How We Got To Trust Score 79
No Red Flags
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Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Clark screened five companies before committing to a major solar-plus-backup-battery installation on his home and chose ProSolar after his conversations with sales manager Jonathan Rush. He found Jonathan unusually patient — listening to concerns, researching specific questions and giving him space to decide while competitors pushed larger, unaffordable systems. ProSolar completed the install in July 2024; the panels and battery came online without issues. He picked them in part because they were local, offered competitive pricing and a crew that finished the job correctly and on schedule. After installation a service manager came back onsite to walk him through how the array and battery operate and to help get the phone monitoring app set up, then promptly followed up to answer configuration questions. The attentive sales approach combined with the hands-on post-install walkthrough is what left him comfortable with the investment.
Tito Giron had Prosolar install a solar system on his Broward County home 2½ years ago, and it now covers his full electrical demand — including charging two electric vehicles. He still pays only the $30 monthly FPL minimum connection charge. Before deciding he vetted more than a dozen installers and discovered Prosolar had pulled more permits in Broward County than any competitor, which helped build his confidence. As an insurance inspector, he pressed the team on roof penetrations, attic cable routing and hurricane‑force wind survivability; Prosolar answered those technical questions thoroughly and satisfied his concerns. The array has needed a couple of repairs — two system errors traced to bad or water‑damaged connectors — and Prosolar returned and corrected each issue. What sticks with him is the combination of solid permitting history, the detailed technical answers he demanded, and the practical outcome: reliable power for two EVs with only the small utility connection fee each month.
Three years after her initial solar installation, Jennifer discovered that the sales manager, Jonathan Rush, returned to expand the system—adding more panels and installing battery walls—which became the clearest sign the company stood behind its work. At the start Jonathan had spent an extraordinary amount of time walking her through every question, so the switch to solar felt seamless from day one. He stayed consistently professional, friendly, and straightforward through the sale and the follow-up work. She called it the best service she’d experienced and recommended him without hesitation. The detail that sticks: the same person who managed the original sale came back years later to upgrade and support the system.
Genielupo turned to Pro Solar more than ten years ago for a Tesla battery–backed solar installation on an apartment building in St. Thomas, U.S. Virgin Islands, and the system has continued to perform reliably ever since. They watched a knowledgeable, professional crew install the system and kept experiencing speedy, hands-on support whenever questions or needs arose. The array delivered steady, efficient energy through the island’s salt-air environment, and Pro Solar’s responsiveness became a defining part of the relationship. Over the years the company broadened its offerings — adding financing and leasing options that weren’t available at the time of purchase — which removed barriers for newcomers. They also noticed that the founders treat employees with uncommon generosity, a workplace culture that showed up in the consistent quality of service. After a decade-plus, the clearest takeaway is practical: a Tesla-backed system still running dependably in St. Thomas, supported by a company that evolved its business and stayed obsessively customer-focused.
About a year ago Andy had Prosolar Systems install solar panels and a battery backup on his home. A year in, he finds the whole setup performing perfectly with no issues. He recommends Prosolar to anyone considering solar; the standout detail is a full year of trouble-free operation from both the panels and the backup battery.
Gregory hired Prosolar to outfit his house in San Juan, Puerto Rico with 41 solar panels and two Tesla Powerwalls — a large, battery-backed system for a residential property. He watched the crew walk him through how everything worked and finish the installation quickly. Over the past year he has experienced steady, responsive service from the company. What stands out is that such a sizable array and twin Powerwalls were up and running in short order, and the follow-up support stayed consistent after commissioning. His takeaway: the project moved smoothly from consultation to a year of maintenance, leaving a high-capacity system performing reliably.
JKremer952 first crossed paths with the company at a fair in Live Oak before his house even existed, and a year later ran into them again at another local event and signed up for an estimate. He had Logan come out — who turned out to be his wife’s high school classmate — and Logan measured the home and sized a system aimed at producing a net‑zero electric bill. Logan advised against adding extra panels because the extra cost wouldn’t deliver any real benefit. Six months after activation he checked the numbers and discovered their average electric bill for that period was under $1. He now pays $180 a month for the solar while his typical pre-solar electric bill had been about $250 — a clear sign the estimate matched the house’s needs exactly.
On St. John in the U.S. Virgin Islands, Contact became a Prosolar customer years before the 2017 storms and installed solar panels paired with Tesla batteries. They found that frequent utility disruptions and storm outages stopped being a daily concern — the system kept the house powered and delivered the kind of "peace of mind" that matters on an island. They managed the whole setup from a phone, and the combination of clear pricing, financing options, and responsive customer service made moving forward simple. The detail that stood out most was the ability to monitor and control backup power remotely — a practical, reliable solution for someone who lives through regular outages.
Eugene D invested $130,000 in a solar installation that was finished 13 months ago. He discovered the system never linked correctly with the utility provider and has not been delivering the promised performance. He reached out repeatedly for help; technicians kept promising to come out and correct the problem, but those appointments were repeatedly cancelled. Now, calls to schedule a visit go unanswered. The most striking detail is that after more than a year and a major financial outlay, the installation still isn’t tied into the grid and the company’s service follow-through has failed.
Long-term Satisfaction
Long-term satisfaction for ProSolar Systems drops to 4.3 ★ compared to early reviews. This is better than 51% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.