ProSolar Systems reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ProSolar has a strong track record with most customers, but recent patterns show concerning gaps in follow-through that could leave you waiting months longer than promised. We analyzed reviews spanning over a decade and found two distinct experiences. In one review, a homeowner waited 10.5 months for Tesla Powerwall installation after being promised 12 weeks, then got ghosted when asking the owner to correct a basic settings error that Tesla's own support team fixed in five minutes. In another, a customer paid nearly $40,000 for a system only to be met with silence when the gateway stopped working a year later. These aren't isolated complaints. 33 reviews describe delays, repeated inspection failures, and unanswered service calls despite premium pricing. The company's responsiveness seems to hinge entirely on geography and timing. ProSolar California only sends crews north when they've stockpiled enough jobs, stretching timelines by weeks or months. On the flip side, 160 reviews praised the installation quality itself, and 189 mentioned smooth project execution when things stay on schedule. If you're in South Florida where the company is based, you'll likely get the attentive service that earned them repeat business from commercial clients over ten years. If you're outside their home market or need post-install support, prepare for radio silence when problems arise.
If you live in ProSolar's home territory and can verify in writing that your project manager will be locally based, the installation quality justifies the cost. But if you're outside South Florida or need confidence that someone will pick up the phone a year from now, the risk of being abandoned mid-crisis is too high.
Reviews That Shaped Our Verdict
RAH bought a nearly $40,000 solar-plus-storage package in March 2023 — sixteen 400 W panels, two Enphase gateways and a Tesla Powerwall. Last week one of the Enphase gateways stopped talking to the mobile app. They waited for callbacks and a service visit but got nothing — no calls, no technician, no follow-up. They noticed most staff and installers speak Spanish and only a few spoke English, and they believe the lack of English-speaking service agents is hindering support. They made clear they don’t care what language is used; they just want the gateway reconnected so the system reports properly. As of the most recent update, the system still isn’t showing in the app and no one has come to fix it.
After the company that installed her panels went out of business, Farrah Downing discovered her microinverters had failed and needed a fuse. She spent a long time searching for help—many installers refused to touch another company’s equipment—until ProSolar came to the rescue. Franly not only replaced the faulty fuse and got the system running again, he took extra time to walk her around the array, explain each component and how it functions, and answer questions she hadn’t thought to ask. That hands‑on walkthrough is what stuck with her: for the first time she felt the system was understandable and under control, and she now trusts ProSolar, especially Franly, to look after her solar going forward.
Gaurav Khetrapal hired ProSolar California in mid‑November 2024 to install two Tesla Powerwall 3 batteries on his Bay Area home, expecting the work to finish in about 12 weeks. Instead the project dragged on for 10.5 months and only wrapped up on October 2, 2025. He spent months getting bounced between explanations of a market battery shortage and promises that the parts had been sourced, while scheduling stalled; ProSolar operates out of Los Angeles and only sent crews north when enough jobs accumulated, which meant long waits between site visits. He found the delay created another problem: Tesla revised its design and a Gateway was no longer required for his setup, so the city permit had to be amended and reapproved — adding yet more time. When installers finally finished, he discovered the system’s "Grid Charging" had been set to Restricted. The owner blamed the Investment Tax Credit requirement, but Gaurav learned that the Inflation Reduction Act lifted that restriction on January 1, 2023 and even shared Tesla’s advanced settings page with ProSolar. Repeated attempts to reach the owner went unanswered, so he called Tesla Powerwall Support; they tweaked the setting remotely in
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Serving customers for 9 years
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Reviews were posted naturally over time.
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What You Can Expect
Eugene D invested $130,000 in a solar installation that was finished 13 months ago. He discovered the system never linked correctly with the utility provider and has not been delivering the promised performance. He reached out repeatedly for help; technicians kept promising to come out and correct the problem, but those appointments were repeatedly cancelled. Now, calls to schedule a visit go unanswered. The most striking detail is that after more than a year and a major financial outlay, the installation still isn’t tied into the grid and the company’s service follow-through has failed.
Gaurav Khetrapal hired ProSolar California in mid‑November 2024 to install two Tesla Powerwall 3 batteries on his Bay Area home, expecting the work to finish in about 12 weeks. Instead the project dragged on for 10.5 months and only wrapped up on October 2, 2025. He spent months getting bounced between explanations of a market battery shortage and promises that the parts had been sourced, while scheduling stalled; ProSolar operates out of Los Angeles and only sent crews north when enough jobs accumulated, which meant long waits between site visits. He found the delay created another problem: Tesla revised its design and a Gateway was no longer required for his setup, so the city permit had to be amended and reapproved — adding yet more time. When installers finally finished, he discovered the system’s "Grid Charging" had been set to Restricted. The owner blamed the Investment Tax Credit requirement, but Gaurav learned that the Inflation Reduction Act lifted that restriction on January 1, 2023 and even shared Tesla’s advanced settings page with ProSolar. Repeated attempts to reach the owner went unanswered, so he called Tesla Powerwall Support; they tweaked the setting remotely in
Clark screened five companies before committing to a major solar-plus-backup-battery installation on his home and chose ProSolar after his conversations with sales manager Jonathan Rush. He found Jonathan unusually patient — listening to concerns, researching specific questions and giving him space to decide while competitors pushed larger, unaffordable systems. ProSolar completed the install in July 2024; the panels and battery came online without issues. He picked them in part because they were local, offered competitive pricing and a crew that finished the job correctly and on schedule. After installation a service manager came back onsite to walk him through how the array and battery operate and to help get the phone monitoring app set up, then promptly followed up to answer configuration questions. The attentive sales approach combined with the hands-on post-install walkthrough is what left him comfortable with the investment.