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Pure Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Pure Energy isn't worth the risk. We found 123 complaints about product value problems and nearly equal numbers of workmanship complaints, a pattern that suggests quality control issues run deep here. One customer waited through permitting delays only to discover their monthly costs (bill plus loan payment) still ran $125 to $170, hardly the dramatic savings promised. Another had to escalate a complaint all the way to management just to get a part replaced. The company's door-to-door sales team drew 63 complaints for ignoring no-soliciting signs, demanding to speak to "the man of the house," and showing up at odd hours even after homeowners said no. In one case, a salesman got so upset at being turned away mid-workday that he told the homeowner they'd "never be as successful as him or have a nice car like him." (Stellar closer, that one.) We noticed 168 complaints about sales conduct and 101 about post-installation support, numbers that don't inspire confidence in a purchase you'll be paying off for years.
If you're comparing solar installers in Texas, you'll find plenty who don't send reps back three times after you've declined. Pure Energy's aggressive sales tactics and mixed quality record make them a poor bet when other local companies offer the same tax credits without the hassle.
3 Stories That Stood Out
Kyle experienced aggressive, sexist sales behavior when a salesperson came to his house and, after his wife said they weren’t interested, kept insisting on speaking to the “man of the house.” The same rep confronted his wife again the next day while she was out running and repeated the demand; a different representative then showed up on the third visit. Kyle called to report the incidents, left a message after hours, and never received a callback—management did not follow up. He concluded the company tolerates employees who won’t take no for an answer and refuses to do business with them. The detail that will stick with any prospective buyer: a rep repeatedly demanded to speak to the “man of the house,” and the company failed to respond when a formal complaint was made.
Claire had a No Soliciting sign on her front door when a Pure representative knocked yesterday and launched into a high-pressure pitch that relied on scare tactics and misleading claims. He implied he was with the local utility Oncor, or that Pure was part of Oncor, and pressed her to switch even though she had just signed with Sunrun and was only days away from an approved install. The rep acted as if she hadn’t done any research and even argued she wouldn’t want to stay with her chosen company because "they are from California." He asked invasive personal questions and somehow knew where she worked and her line of business, which made her suspect he had Googled her or pulled a detailed prospect list — the knowing-that-much felt outright creepy.
Bob often lets solar reps pitch because he plans to put panels on his ranch-style home someday; one afternoon a Pure Energy representative knocked while he was still working. He politely explained he didn't have time, but the rep pressed on, grew increasingly pushy and eventually snapped into a personal attack—insisting Bob would never match his success or own a comparable car. Bob would have been willing to talk if the salesperson had come back at a later time, but the rep also fabricated a story about installing panels on a neighbor's roof. What stuck with him wasn't the hard sell so much as the unprofessional personal insult and the false claim about the neighbor—those two things closed the door on any future business.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 51
Buyer Beware
Unauthorized Activities
2 reports
Misleading Claims
9 reports
Background Check
Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
J acquired a rooftop solar system in spring 2023 and ended up with a very tangible payoff: summer electric bills that used to run $250–$400 dropped to about $35–$50, and with the loan payment his total monthly outlay for power and the system sits around $125–$170. That sharp reduction in cost translated into a dramatic easing of anxiety about rising utility rates — the financial relief became the defining benefit of the whole project. The install itself played out over a few days and felt straightforward. Permitting slowed work in the neighborhood at first, but the project manager stayed in steady contact so they always knew the status. Crews arrived professional and pleasant, handled the job efficiently, and created zero disruption for someone working from home — a scheduled power shutoff even turned into an excuse to take a day off. Longevity mattered to them when choosing a provider: Pure Energy’s decade-plus in business reduced the worry about a company folding and leaving warranties in question. They also made a point to manage expectations — their roof and site happen to be well suited to solar, so results will vary for homes with heavy tree cover or awkward roof layouts. A
Francisco installed solar panels with Pure Energy on his home four years ago and has continued to see the payoff. He discovered his electricity bills dropped by hundreds of dollars, and the panels and equipment have remained dependable. Pure Energy stayed responsive through the sale and after installation; when a component eventually needed replacing they moved quickly and completed the swap with almost no disruption. The clearest takeaway: ongoing savings paired with a swift, no‑fuss repair process that kept the system working smoothly.
Camille Matta went solar expecting lower costs: before the installation her monthly electric bill ran about $100. She signed up after an energetic sales pitch from Brad, who assured her the deal would lock her into a fixed $113 monthly energy payment and even convinced her to apply part of her tax refund to a GoodLeap financing package. Two and a half years later she discovered the outcome was the opposite — her utility charges stayed near $100 and she now pays an additional $138 a month for the solar loan, so her overall monthly outlay has more than doubled. She found the system undersized for her home, which means the promised buy-back credits never materialize. Repeated attempts to resolve the problem turned into a pattern: she kept reaching out to Pure Energy by phone and email, spoke with customer-service representatives Gabriel and Linda, and was told repeatedly that she had agreed to the arrangement. Linda asked for her last three months of bills two weeks ago but the company took more than a week to respond. When Gabriel finally re-contacted her, he acknowledged her costs had surged to about two and a half times their pre-solar level but said he couldn’t fix the situation
Austin Wood signed with Pure two years ago and found management consistently prompt and professional. He experienced project managers who genuinely cared and kept him informed at every step. Installation and maintenance were handled in-house and completed quickly, so routine questions and fixes didn’t drag on. The detail he emphasizes most is that fast, in-house service — it’s what made the process smooth and reliable.
Nearly two years after the residential roof–mounted solar array was turned on, cschluter checked back in with a concise update. They found the survey and design process straightforward, and the system has delivered at or slightly above the promised energy output. The installation crew left a professional, tidy result — the roof looks clean and uncluttered, as if the layout was planned for appearance as well as function. Two years later they haven’t needed any service calls, so the combination of performance and neat workmanship has held up without follow-up.
Larry P had solar panels installed in 2023 on his home and quickly ran into headaches. He discovered his electric costs have climbed over the past two years while he’s also been paying $155 a month for equipment. Worse, the system’s cellular transformer failed twice in the middle of summer, and he only found out by checking the SolarEdge app. He ended up concluding he wouldn’t install with this company again — the combination of ongoing equipment fees, intermittent outages, and the added complication when the roof eventually needs replacing made the whole setup feel like poor value to him.
Luis Sanchez installed solar on his home three years ago and watched his electric bill drop sharply — then stay consistently low ever since. He values having a local company handle the system and remain available afterward; that nearby support has made the savings feel reliable. After three years, the most memorable part for him is the steady reduction in costs paired with the peace of mind of local backup.
Luis S installed solar on his home two years ago and has watched his electric bill drop noticeably since then. He discovered the savings early and, even after the install, found the company’s team reliably friendly and helpful whenever a question popped up. The ongoing responsiveness of support paired with clear, measurable reductions in his utility costs is the detail he keeps coming back to — the two-year outcome that sold him on the whole decision.
Wilson Munoz signed up for rooftop panels three years ago after sales staff promised the system would eliminate his electricity bill. Three years in, he discovered he was still paying a solar loan and his utility bill hadn’t dropped — the expected savings never materialized. He calls the whole experience “modern day snake oil,” frustrated that he’s left servicing a loan with no reduction in monthly bills.
Long-term Satisfaction
Long-term satisfaction for Pure Energy drops to 2.8 ★ compared to early reviews. This decline is worse than 69% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.