Pure Solar reviews

Sam N discovered that after Pure Solar put a rooftop panel system on his house, his electricity bill was cut in half — more than $2,000 saved in a year. The installation wrapped up on schedule and delivered everything the company had promised, and he’s had the system running for over six months with no problems. He experienced the expected savings right away and ended up feeling he should have made the switch years earlier. Throughout the process the staff behaved professionally from planning through installation, and the combination of punctual completion and immediate, substantial bill reductions is the detail that stuck with him.

Chris M. decided in 2016 to modernize his home’s energy and invested about $18,000 in a residential solar system to tackle a high electric bill. They endured months of broken promises, pushed-out completion dates and misleading explanations, and by 2020 the panels delivered no practical benefit on their utility bills. Over five years they discovered the installer, Pure Solar, eventually went out of business and that the real problem wasn’t merely installation quality but a withheld twist in how the utility credits generation. During the sale Chris was told the system’s kilowatt‑hours would reduce the bill — for example, if the house used 800 kWh and the panels produced 500 kWh, the household would only be charged for the 300 kWh difference and be credited for the 500 kWh. What they later found out was that the utility requires customers to generate 1,000 kWh in a month before any credit appears; anything below that threshold is effectively absorbed by the grid with no offset applied. That policy meant months when the system produced 500 kWh still left them paying for the full 800 kWh, and even a 1,200 kWh month would only net a 200 kWh credit. On top of that they paid a $20 monthly

Elenie turned to Pure Solar in May 2018 for a rooftop system that included funds earmarked in case she wanted a new air‑conditioning unit. Sam handled the sale and agreed she wouldn’t owe anything until November 2019, that she could change her mind and get the AC money back, and that she’d be able to monitor the panels online. The crew installed the panels, but the company moved the billing up — she was hit with a $4,000 charge about a year and a half earlier than promised and incurred roughly $600 in credit‑card fees because she hadn’t planned to pay then. That early charge meant she no longer had the cash set aside for the AC work she’d been considering. After that, Sam disappeared into a stream of excuses: texts about being with clients or out of town, promises to mail a refund, and one commitment to drop off a check in person. Elenie even paid someone to stay at her house that evening so there would be someone to accept the check — and still nothing arrived. She escalated to the office and worked with Liz, who agreed to a payment plan: $2,000 a week for three weeks with the balance by May 17, 2019. The first $2,000 posted on time. The second schedule slipped, then posted,

After retiring from the NFL, Ralph B. spent years searching for a reliable solar installer to tackle the steep energy costs at his Los Angeles home. He discovered Pure Solar, a team that stayed hands-on through every step and delivered meticulous attention to detail. The system went up last year, and the result was dramatic: electric bills that once ran about $5,000 a month have vanished. Because the crew managed the process closely from start to finish, he now pays nothing for energy. What stuck with him most was the contrast between a long search and a single, thorough installation that eliminated his monthly power bill.

Alex hired Pure Solar for a big, multi-property job — three sites that included a 400-panel solar array and a roof replacement on his business — and watched a fast timeline turn into an 18‑month slog with promises that never materialized. What began as a 10‑day delivery window stretched into 10 months, and now a year and a half in there has been no meaningful progress for at least six months while calls and texts went unanswered. Sam, who managed the work, kept offering explanations and assurances, then stopped returning contact; two company representatives, Renee and Kristin, who had been helpful early on, left the company and the situation deteriorated further. At the business location the solar is finally running and the roof was finished, but Alex ended up without any paperwork and with safety problems: areas where wood is missing are only covered by roofing material and the openings are big enough for a person to fall through, and there are ongoing minor leaks. Remote monitoring was never set up, and at one site an entire bank of panels isn’t working. The second property received a solar installation but not the promised savings — instead of the $0 power bill Alex was told

David began dealing with the company more than a year ago when Sam arranged a loan of over $14,000 in his family’s name to pay for work that never occurred on their home. Since then he has pursued repayment and encountered a long string of broken promises: Sam repeatedly told him, “I'll do it tomorrow,” a refrain David counts well over a hundred times and has photographed. Despite that documentation, the repayment check for the money never arrived, and the dispute has dragged on for more than a year. The detail that stands out is simple and stark — a six-figure promise turned into a $14,000 loan on the family’s credit for work that never happened, followed by months of postponement despite photographic proof.

Danielle G. had solar installed in December and quickly noticed a big change in how she uses electricity. She discovered she can run the air conditioning all day and night and still only pay about $8, and she loves the freedom that gives her. Because of that consistently low bill and the way the system lets her use power without worry, she suggests other buyers go with this company — the $8 charge while running AC nonstop is the detail that sticks.

Ars A. hired the company to replace a roof and put solar panels on their home in Anaheim. They discovered that the installer, Sam, had put the roof on without pulling a permit — an Anaheim inspection flagged the unpermitted work — and Sam had also installed the solar panels. Sam promised to come back and finish the job once Ars paid the final check, but then vanished: no calls, no texts. Ars warns others to be careful and invites anyone who wants more detail to message them through Yelp. The detail that sticks is the combination of unpermitted roof work caught by the city and the installer disappearing after promising completion in exchange for the final payment.

Pelaiah contracted with Pure Solar in October 2017 for a bundled home upgrade — a solar array, a new central air and heating system, and dual-pane windows. During the sales visit Sam promised a phone-accessible monitoring system for the solar panels, so when the crew finished the install about two months later and no monitoring showed up, they called the office and were directed back to Sam. Sam then denied ever including monitoring and demanded extra payment; when Pelaiah pushed back he grew irate, accused them of yelling, and raised his voice. While the HVAC work was underway, installers removed an old wall furnace to access a gas line and left a hole in the wall unpatched. When Pelaiah asked for the patch, Sam insisted the wall unit didn’t need to be removed and quoted $1,000 to fix the damage or told them to handle it themselves. Discouraged, Pelaiah canceled the window replacement and asked for a full $2,000 refund; the office offered only $1,500 even though no measurements or work had been done. Repeated calls and emails about the refund, the missing monitoring system, and written warranties for the solar and HVAC went unanswered. After posting the April 9, 2018 review, a