Pure Solar reviews

Chris M. decided in 2016 to modernize his home’s energy and invested about $18,000 in a residential solar system to tackle a high electric bill. They endured months of broken promises, pushed-out completion dates and misleading explanations, and by 2020 the panels delivered no practical benefit on their utility bills. Over five years they discovered the installer, Pure Solar, eventually went out of business and that the real problem wasn’t merely installation quality but a withheld twist in how the utility credits generation. During the sale Chris was told the system’s kilowatt‑hours would reduce the bill — for example, if the house used 800 kWh and the panels produced 500 kWh, the household would only be charged for the 300 kWh difference and be credited for the 500 kWh. What they later found out was that the utility requires customers to generate 1,000 kWh in a month before any credit appears; anything below that threshold is effectively absorbed by the grid with no offset applied. That policy meant months when the system produced 500 kWh still left them paying for the full 800 kWh, and even a 1,200 kWh month would only net a 200 kWh credit. On top of that they paid a $20 monthly

Elenie turned to Pure Solar in May 2018 for a rooftop system that included funds earmarked in case she wanted a new air‑conditioning unit. Sam handled the sale and agreed she wouldn’t owe anything until November 2019, that she could change her mind and get the AC money back, and that she’d be able to monitor the panels online. The crew installed the panels, but the company moved the billing up — she was hit with a $4,000 charge about a year and a half earlier than promised and incurred roughly $600 in credit‑card fees because she hadn’t planned to pay then. That early charge meant she no longer had the cash set aside for the AC work she’d been considering. After that, Sam disappeared into a stream of excuses: texts about being with clients or out of town, promises to mail a refund, and one commitment to drop off a check in person. Elenie even paid someone to stay at her house that evening so there would be someone to accept the check — and still nothing arrived. She escalated to the office and worked with Liz, who agreed to a payment plan: $2,000 a week for three weeks with the balance by May 17, 2019. The first $2,000 posted on time. The second schedule slipped, then posted,

Alex hired Pure Solar for a big, multi-property job — three sites that included a 400-panel solar array and a roof replacement on his business — and watched a fast timeline turn into an 18‑month slog with promises that never materialized. What began as a 10‑day delivery window stretched into 10 months, and now a year and a half in there has been no meaningful progress for at least six months while calls and texts went unanswered. Sam, who managed the work, kept offering explanations and assurances, then stopped returning contact; two company representatives, Renee and Kristin, who had been helpful early on, left the company and the situation deteriorated further. At the business location the solar is finally running and the roof was finished, but Alex ended up without any paperwork and with safety problems: areas where wood is missing are only covered by roofing material and the openings are big enough for a person to fall through, and there are ongoing minor leaks. Remote monitoring was never set up, and at one site an entire bank of panels isn’t working. The second property received a solar installation but not the promised savings — instead of the $0 power bill Alex was told