Pure Solar Power reviews

DE D. started gathering bids in late 2019 for a roof replacement and solar installation, and what stood out first was how different PURE SOLAR felt from the usual sales pitch. Jeff Konek and Dave Steele came across like true experts, not smooth-talking closers, and the homeowner kept digging into manufacturers, design choices, and options without ever feeling rushed or pushed. That calm, knowledgeable approach mattered even more because the goal was to wrap both projects into one contract, so if the new roof ever leaked after the solar went on, there would be one company responsible instead of a blame game over warranties and finger-pointing. The winter rains slowed scheduling, but by May 2020 the roof and solar system were both in place. The mounting hardware had been integrated during the roofing work, which meant no drilled holes and messy sealant the way other contractors had proposed. Nearly 20 months later, the system was still making the homeowner happy, and when a small issue popped up between the Enphase system, the Enlighten app, AT&T, and a smartphone connection, Jeff handled it quickly. What made the deal especially memorable was that combining the roof and solar under

Chris M. decided in 2016 to modernize his home’s energy and invested about $18,000 in a residential solar system to tackle a high electric bill. They endured months of broken promises, pushed-out completion dates and misleading explanations, and by 2020 the panels delivered no practical benefit on their utility bills. Over five years they discovered the installer, Pure Solar, eventually went out of business and that the real problem wasn’t merely installation quality but a withheld twist in how the utility credits generation. During the sale Chris was told the system’s kilowatt‑hours would reduce the bill — for example, if the house used 800 kWh and the panels produced 500 kWh, the household would only be charged for the 300 kWh difference and be credited for the 500 kWh. What they later found out was that the utility requires customers to generate 1,000 kWh in a month before any credit appears; anything below that threshold is effectively absorbed by the grid with no offset applied. That policy meant months when the system produced 500 kWh still left them paying for the full 800 kWh, and even a 1,200 kWh month would only net a 200 kWh credit. On top of that they paid a $20 monthly

Elenie turned to Pure Solar in May 2018 for a rooftop system that included funds earmarked in case she wanted a new air‑conditioning unit. Sam handled the sale and agreed she wouldn’t owe anything until November 2019, that she could change her mind and get the AC money back, and that she’d be able to monitor the panels online. The crew installed the panels, but the company moved the billing up — she was hit with a $4,000 charge about a year and a half earlier than promised and incurred roughly $600 in credit‑card fees because she hadn’t planned to pay then. That early charge meant she no longer had the cash set aside for the AC work she’d been considering. After that, Sam disappeared into a stream of excuses: texts about being with clients or out of town, promises to mail a refund, and one commitment to drop off a check in person. Elenie even paid someone to stay at her house that evening so there would be someone to accept the check — and still nothing arrived. She escalated to the office and worked with Liz, who agreed to a payment plan: $2,000 a week for three weeks with the balance by May 17, 2019. The first $2,000 posted on time. The second schedule slipped, then posted,

Ryan came to Pure Solar Power with the eye of a roofing contractor, someone used to being cautious about who gets access to a roof. After referring Jeff to his own customers for years, he had the company install solar on his home and saw the same careful approach up close. The crews kept the site tidy, worked with clear attention to safety, and treated the job like a CAL OSHA-compliant work zone. Jeff even tracked down special hardware so the finished system would match properly, down to the details. What Ryan ended up with was a solar setup that is working perfectly and a roof job that met the standards he holds for his own trade.

Gary Peterson ended up with a solar project that delivered exactly what had been promised, right on schedule and without drifting past budget. Working with Jeff and the Pure Solar Power team, he watched them go above and beyond at each step, and the payoff showed up immediately in the form of much lower household energy bills. Beyond the savings, the system gave him a steadier sense of energy independence — the kind of result that makes the whole process feel worthwhile.

Alex hired Pure Solar for a big, multi-property job — three sites that included a 400-panel solar array and a roof replacement on his business — and watched a fast timeline turn into an 18‑month slog with promises that never materialized. What began as a 10‑day delivery window stretched into 10 months, and now a year and a half in there has been no meaningful progress for at least six months while calls and texts went unanswered. Sam, who managed the work, kept offering explanations and assurances, then stopped returning contact; two company representatives, Renee and Kristin, who had been helpful early on, left the company and the situation deteriorated further. At the business location the solar is finally running and the roof was finished, but Alex ended up without any paperwork and with safety problems: areas where wood is missing are only covered by roofing material and the openings are big enough for a person to fall through, and there are ongoing minor leaks. Remote monitoring was never set up, and at one site an entire bank of panels isn’t working. The second property received a solar installation but not the promised savings — instead of the $0 power bill Alex was told

Lisa ended up with a solar setup handled by Jeff, the owner, and Kevin, and the pair left a strong impression from start to finish. On her roof, the system came together neatly and looked good enough that the finished result became part of the appeal, not just the savings. What stood out most was the combination of professionalism, competence, and honesty she experienced while watching her electric bills drop by a lot.

David began dealing with the company more than a year ago when Sam arranged a loan of over $14,000 in his family’s name to pay for work that never occurred on their home. Since then he has pursued repayment and encountered a long string of broken promises: Sam repeatedly told him, “I'll do it tomorrow,” a refrain David counts well over a hundred times and has photographed. Despite that documentation, the repayment check for the money never arrived, and the dispute has dragged on for more than a year. The detail that stands out is simple and stark — a six-figure promise turned into a $14,000 loan on the family’s credit for work that never happened, followed by months of postponement despite photographic proof.

Ars A. hired the company to replace a roof and put solar panels on their home in Anaheim. They discovered that the installer, Sam, had put the roof on without pulling a permit — an Anaheim inspection flagged the unpermitted work — and Sam had also installed the solar panels. Sam promised to come back and finish the job once Ars paid the final check, but then vanished: no calls, no texts. Ars warns others to be careful and invites anyone who wants more detail to message them through Yelp. The detail that sticks is the combination of unpermitted roof work caught by the city and the installer disappearing after promising completion in exchange for the final payment.