Purelight Power reviews

Greg Ferr's original 24-panel system worked fine, but 4½ years later a roof replacement turned the reinstallation into a drawn-out ordeal. He paid Purelight up front and the contract promised a 10-day turnaround; instead, a month passed before installers arrived—and they showed up without an electrician. After more waiting and repeated calls, an electrician finally came and the crew completed the hookup, but they didn't verify every panel. Greg discovered that eight of the 24 panels weren't producing, and he wound up paying two separate power-related charges (PP&L's and Purelight's) while still waiting for a full, proper connection. After he posted the review, Mikyla from Purelight contacted him, handled the issue with email and phone conversations, and negotiated an agreement to make him whole—and then some. What stuck with him most was that a promised 10-day fix stretched to over a month and left a third of his array offline, but a single rep, Mikyla, ultimately stepped in and resolved it.

Donna Van Dis put solar panels on her home in 2022 and added battery storage recently. The whole process felt smooth and professional from start to finish, with staff who were friendly, knowledgeable, and easy to reach. She handled her most recent interactions with Gabriella O., who proved fantastic—always quick to respond, patient in walking her through how the system works, and a clear point of contact for follow-up. The team made sure she understood the setup, answered questions immediately, and left the panel-plus-battery system integrated and functioning. The lasting impression is not just a working system but a reliable, responsive person at Pure Light to call if anything comes up.

Tawnya chose Purelight Power two years ago to install a 24-panel system and to handle a new roof for her home. The crew made the whole process straightforward and kept her informed throughout. In less than three months she watched the meter run backwards as summer production surged; that excess energy has been banked to cover winter shortfalls. Because of the stored summer surplus she no longer worries about running air conditioners or stringing up lots of holiday lights, and she could add a hot tub without affecting her power bill. The most memorable result for her: a fast-producing system that turned summer gains into months’ worth of reliable, worry-free power.

Robert Mosher arranged for Purelight Power to install a solar array on his barn in Oregon in February 2022. He found the whole process straightforward, no-nonsense and pressure-free, and noticed the company has outlasted many competitors by focusing on doing business properly and looking after customers. He recently requested a phone call and finished a conversation with Connor, who made it clear Purelight had deliberately waited to offer battery storage until manufacturers provided warranties comparable to the company’s panel warranty. Now they present two battery options, and they’re prioritizing reaching out to existing customers with upgrade deals before pairing batteries with new installs. What stood out for him was that concrete follow-through — being contacted first about battery backup offers rather than being treated as an afterthought.

Jennifer McCoy had solar panels installed a few years ago and has watched them perform reliably since. Last week she switched her Wi‑Fi router and the system’s monitoring went offline; before she even realized there was a problem, Nathaniel at Purelight Power called to offer help getting the connection restored. She singled out the customer service team for that proactive outreach and came away convinced the company is consistent and attentive. The detail that stuck with her: someone at the company flagged and reached out about the monitoring outage before she knew it existed.

Joe Henner had Purelight Solar on his roof since May 2023; he loved Josh Smith’s sales pitch and the actual panel and electrical install, but the company’s office coordination repeatedly failed. Early in 2024 he referred Purelight to his daughter and son-in-law, who had just moved into a newly built home in southern Oregon and signed with Purelight a little over three months ago. The crews installed panels and wiring quickly, and the electrician left saying everything was ready pending a county inspection and PPL’s activation — that was more than two and a half months ago. Weeks passed with zero updates, so his son-in-law called Purelight and learned the utility panel supposedly needed a modification (a derater), which would require electricians and a planned PPL shutoff. Purelight offered no explanation for why the on-site electrician had declared the system ready or why nobody had called to notify them. When a date finally arrived for electricians and PPL, the couple rearranged daycare and work, waited for the crews, and nobody showed up. Purelight later said the derater wasn’t needed after all and only the county inspection and PPL activation remained — again, nobody had ph­­

Laura has had Purelight on her home for well over a year. When small questions or issues popped up, Purelight and other technicians came out to inspect them, and she found the company consistently followed up. The installation has held up with no leaks, and she experienced prompt, hands-on service paired with solid workmanship. She started out with doubts but discovered that Purelight stands behind its quality and service — her clearest takeaway is more than a year of trouble-free performance and dependable follow-up.

Kathy K. went back to the same company last month to add panels to her garage after having an initial system installed two years earlier. She found the whole process straightforward: communication stayed easy, customer support remained responsive, and crews showed up on time. The installers treated the property respectfully and left the work area clean at each visit. The memorable detail for her was the repeat business itself — the garage add-on was handled with the same punctual, tidy approach as the first installation.

Kathy K first brought the company in two years ago for a home solar array and this month she had them back to add a second set of panels on her garage. She watched the crew show up on time, walk her through the plan in plain language, and complete the job on the projected schedule. They left the worksite clean, followed up afterward, and stayed easy to reach when she needed them. The first system delivered strong results, and that performance is what prompted her to hire them again for the garage install — a clear sign she trusted their punctuality, communication, and workmanship.