Quality First Home Improvement reviews

Mark returned to Quality First again and again over the years — starting with gutters, then windows and a side door, and most recently an A/C and a solar setup for his home. He kept getting fast, competitive quotes and a steady stream of communication while each job unfolded. The crew installed quality products and handled every project with careful, thorough workmanship. The standout detail: after that string of different jobs, he still trusted them with a major system like solar because their clear process and solid installs made the choice straightforward.

Sandra Strayer replaced a handful of windows over a three-year span and discovered the ProVia product itself is solid — the frames and glass held up to her standards. What dominated the experience, though, was the installation process: crews were friendly, but they never finished a job on the first visit. Twice installers arrived without all the windows or the parts required, and once one crew disagreed with the next about how to fit a window that didn’t quite match the opening — a second crew ultimately figured out the solution. The last two technicians, Geraldo Lopez and Jonathan Rodriguez, stood out as the most helpful; Geraldo was the first to point out that the windows needed to be registered for the warranty and even gave his cell number for follow-up, a level of ownership the earlier crews didn’t provide. The bottom line: she ended up with quality windows, but prospective buyers should plan for multiple visits and ask up front for warranty registration and an installer willing to stay reachable after the job.

An H. moved into a Fremont house about ten years ago and, after a salesperson’s visit, agreed to a roughly $42,000 solar system that fell to about $30,000 after tax incentives. Installation itself went smoothly and the array produced reliably for most of the decade, though the panels never looked as neat as others he had seen. A year ago heavy storms revealed ceiling leaks and roofers needed access under the panels. Because the array was still under warranty, he contacted the company expecting technical support. Instead a salesperson arrived, negotiated a removal fee, and after going back and forth landed on a “lowest” price of $3,200 to take down a handful of panels — a job that ultimately took under 30 minutes. After the roof repairs the company reinstalled the panels quickly, but the Enlighten app showed no generation and several panels wouldn’t register. The company made multiple return visits and declared the problems fixed several times, but the app continued to show faults. Communications happened over email while he wasn’t home, and then the company began pressing for the remaining payment. He refused to pay until the system worked. Following a few assessments, the会社t

Vincent M. arranged a phased overhaul of his home’s openings: over an 18-month period crews replaced all 14 windows, two sliding doors, and two entrance doors. He watched competent, friendly, and professional installers work with meticulous attention to detail, taking time on measurements, seals, and finishes so the job felt thorough rather than rushed. That care translated into practical gains — he noticed a reduction in his electric bills and found the house looked nicer and felt more secure both inside and out. He closed the note by thanking Ray Coughlin. The detail that stuck with him was clear: quality workmanship that delivered energy savings and a more secure, attractive home.

Tim purchased a rooftop solar system from the company several years ago; the actual install went smoothly. When his panels needed service beginning in March, he started chasing support and watched promises to send a tech turn into repeated no-shows. Over months of trying to get the issue fixed, customer service proved unreliable and unresponsive. To add insult to injury, salespeople from QFHI called him twice in the last five months trying to sell a new installation even though his service request remained unresolved. What sticks is the contrast: installation was fine, but post-install support fizzled while the company continued soliciting new customers.

D. L. hired the company to install a residential solar system several years ago, and a few years later one of the inverters failed. They reached back out to the installer repeatedly but never saw a technician arrive. The company still calls about "home projects," and when they bring up repairing the inverter the installer takes their name and number and promises someone will follow up — but that follow-up never happens. With other local solar companies refusing to work on another company's equipment, they ended up with a dead inverter and nowhere to turn. The detail that sticks: the system remained unrepaired for years because the original installer dropped the ball and competitors wouldn’t touch the job.

Sandra discovered the system to be simple and reliable in daily use. She has had the solar panels for a year and ended up very happy because they have delivered substantial savings on her energy costs. After twelve months, the detail that sticks with her is the clear drop in her electricity bills.

Hannah stepped in on behalf of her retired parents. She recounted that in June 2018 they had a full solar system installed with a 10-year labor warranty, but an electrical short knocked the array offline and it has remained down for more than five weeks. Despite being under warranty, the company has not followed through: the family phoned repeatedly, left voicemails, submitted online service requests, and even had relatives call on their behalf. Each time the company promised a callback but never scheduled a service visit. The installer warned they couldn’t hire an outside electrician without voiding the warranty, yet offered no remedy themselves. As retirees on fixed incomes, her parents have been hit with soaring utility bills during a heatwave, forced to cut back on A/C and limit use of medical devices. The persistent lack of communication and action has created serious financial and health-related stress. Five weeks into the outage, they remain without a working system and facing mounting bills and risk to health.

Jacob had Quality First install a Goodman heat pump and solar panels on his home in 2022. The install itself felt routine at first, though small things were missed — screws left off the air handler and the filter cover bent — details he didn’t notice until after the crew left. Goodman units, he learned, are sold so that only the installer can interact with the manufacturer for warranty parts, not the owner, which immediately added a layer of dependence on Quality First. The heat pump worked through the late summer, but once temperatures dropped to around 40°F the outdoor unit began to stall, make grinding noises, and emit steam; cold air would blow through the ducts. Quality First sent the original installer (noted as having 20 years’ experience) to inspect the outside unit several times. Early visits found nothing reproducible; on one visit they replaced a capacitor and checked wiring, but the problem recurred whenever it got colder. After repeated failures QF replaced the outdoor unit, yet the stalling and steaming came back. Jacob finally captured video of the behavior and shared it with QF; the installer forwarded the clip to Goodman, who immediately identified the behavior as