Quality First Home Improvement reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company routinely delivers shoddy work, disappears when things go wrong, and strong-arms customers into paying for their own mistakes. We analyzed reviews and found a stark pattern: while sales reps win praise for being thorough and patient during the pitch, the quality collapses the moment the contract is signed. One homeowner paid $42,000 for solar panels that worked fine until the company removed them to fix roof leaks. The reinstall broke the system, triggering nine months of runaround and an extra $1,000 charge for an "outdated" component that was working perfectly before they touched it. Another customer signed a $40,981 painting contract only to be told two months later that the company needed an additional $25,000 because they'd somehow forgotten to account for scaffolding on a three-story Victorian. The post-sale support score of 2.8 reflects what happens after you pay: 413 reviewers describe unresponsive service, unresolved defects, and warranty claims that go nowhere. The workmanship score of 3.8 sounds passable until you read that 258 customers report installation errors, missing screws, exposed wiring, improper roof grades that void warranties, and leaks that the company refuses to fix. One review mentions a crew that would have caulked over finger-sized holes in siding if the homeowner hadn't intervened. Even the work that looks fine on day one often fails within months, and when you call for help, you'll get transferred to a salesperson trying to upsell you instead of a technician who can actually fix the problem.
If you're considering this company, plan to manage every detail yourself and budget for a second contractor to redo the work. The sales pitch is polished, but the execution is a gamble you shouldn't take when your roof or electrical system is on the line.
Reviews That Shaped Our Verdict
Jacob had Quality First install a Goodman heat pump and solar panels on his home in 2022. The install itself felt routine at first, though small things were missed — screws left off the air handler and the filter cover bent — details he didn’t notice until after the crew left. Goodman units, he learned, are sold so that only the installer can interact with the manufacturer for warranty parts, not the owner, which immediately added a layer of dependence on Quality First. The heat pump worked through the late summer, but once temperatures dropped to around 40°F the outdoor unit began to stall, make grinding noises, and emit steam; cold air would blow through the ducts. Quality First sent the original installer (noted as having 20 years’ experience) to inspect the outside unit several times. Early visits found nothing reproducible; on one visit they replaced a capacitor and checked wiring, but the problem recurred whenever it got colder. After repeated failures QF replaced the outdoor unit, yet the stalling and steaming came back. Jacob finally captured video of the behavior and shared it with QF; the installer forwarded the clip to Goodman, who immediately identified the behavior as
Mark Duarte bought a house that already had solar and roof work done by this company and quickly discovered exposed, unconduited solar cables in the garage—an obvious code issue that a sales rep even pointed out but never fixed. A year after that visit the same rep popped up offering a backup home battery; they expressed interest, heard nothing for a year, then the rep returned as if he hadn’t been there before and secured a contract with a deposit. Nine months passed with no project kickoff. The company’s estimated start date had been April, and they never began within the 20-day window required by their license. After Mark tried to cancel, crews finally showed up unannounced in September; the only bright spot was that the subcontractors doing the battery work were skilled. The worst problem came from the earlier roof job: the crew had installed simple shingles on a slope under 7 degrees—out of code—so moss accumulated, water pooled, and the roof leaked. Months of promises to inspect and repair went nowhere. The roof was supposedly covered by a GAF warranty, but GAF pointed him back to the original contractor, leaving him stuck. Expecting his first child and facing winter rain
An H. moved into a Fremont house about ten years ago and, after a salesperson’s visit, agreed to a roughly $42,000 solar system that fell to about $30,000 after tax incentives. Installation itself went smoothly and the array produced reliably for most of the decade, though the panels never looked as neat as others he had seen. A year ago heavy storms revealed ceiling leaks and roofers needed access under the panels. Because the array was still under warranty, he contacted the company expecting technical support. Instead a salesperson arrived, negotiated a removal fee, and after going back and forth landed on a “lowest” price of $3,200 to take down a handful of panels — a job that ultimately took under 30 minutes. After the roof repairs the company reinstalled the panels quickly, but the Enlighten app showed no generation and several panels wouldn’t register. The company made multiple return visits and declared the problems fixed several times, but the app continued to show faults. Communications happened over email while he wasn’t home, and then the company began pressing for the remaining payment. He refused to pay until the system worked. Following a few assessments, the会社t
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 43
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 18 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
An H. moved into a Fremont house about ten years ago and, after a salesperson’s visit, agreed to a roughly $42,000 solar system that fell to about $30,000 after tax incentives. Installation itself went smoothly and the array produced reliably for most of the decade, though the panels never looked as neat as others he had seen. A year ago heavy storms revealed ceiling leaks and roofers needed access under the panels. Because the array was still under warranty, he contacted the company expecting technical support. Instead a salesperson arrived, negotiated a removal fee, and after going back and forth landed on a “lowest” price of $3,200 to take down a handful of panels — a job that ultimately took under 30 minutes. After the roof repairs the company reinstalled the panels quickly, but the Enlighten app showed no generation and several panels wouldn’t register. The company made multiple return visits and declared the problems fixed several times, but the app continued to show faults. Communications happened over email while he wasn’t home, and then the company began pressing for the remaining payment. He refused to pay until the system worked. Following a few assessments, the会社t
D. L. hired the company to install a residential solar system several years ago, and a few years later one of the inverters failed. They reached back out to the installer repeatedly but never saw a technician arrive. The company still calls about "home projects," and when they bring up repairing the inverter the installer takes their name and number and promises someone will follow up — but that follow-up never happens. With other local solar companies refusing to work on another company's equipment, they ended up with a dead inverter and nowhere to turn. The detail that sticks: the system remained unrepaired for years because the original installer dropped the ball and competitors wouldn’t touch the job.
Jacob had Quality First install a Goodman heat pump and solar panels on his home in 2022. The install itself felt routine at first, though small things were missed — screws left off the air handler and the filter cover bent — details he didn’t notice until after the crew left. Goodman units, he learned, are sold so that only the installer can interact with the manufacturer for warranty parts, not the owner, which immediately added a layer of dependence on Quality First. The heat pump worked through the late summer, but once temperatures dropped to around 40°F the outdoor unit began to stall, make grinding noises, and emit steam; cold air would blow through the ducts. Quality First sent the original installer (noted as having 20 years’ experience) to inspect the outside unit several times. Early visits found nothing reproducible; on one visit they replaced a capacitor and checked wiring, but the problem recurred whenever it got colder. After repeated failures QF replaced the outdoor unit, yet the stalling and steaming came back. Jacob finally captured video of the behavior and shared it with QF; the installer forwarded the clip to Goodman, who immediately identified the behavior as