Quest Solar reviews

chandrawattie kewal began the process on September 30, 2022, and met a Quest representative, Andrelli, at her home on October 4 to go over financing, expected monthly payments before tax credits, and how the inverter and utility back-up would work. Andrelli left a good first impression, and the crew showed up as promised on January 16, 2023 and installed the system in a single, professional workday. Problems started after the install. Inspection appointments slipped and were mishandled: a tech arrived early when no one was home, then refused to return at the scheduled time, and the final inspection didn’t happen until March. Quest then waited on the city permit approval, which stretched for about three months; she was told on June 6 that the permit step was done and the panels were turned on. But in August she discovered her electric bill hadn’t dropped. Her utility confirmed the system hadn’t been activated, and Quest finally sent a technician named Autoro, who set up the Wi‑Fi and got the array running. By then she had been making loan payments since February for panels that hadn’t produced energy for almost eight months. Repeated calls to Quest—mostly dealing with a rep, Dé

Jhan Carlos Nuñez chose Quest Solar for a residential system and experienced a smooth, start-to-finish process. He watched a responsive, knowledgeable team walk him through his options during the initial consultation and guide him step by step through permitting, installation, and follow-up. The installation itself unfolded with minimal disruption to his daily routine: the crew arrived on time, worked efficiently, treated the property respectfully, and left the site spotless. He was most impressed by their attention to detail and the care they took to get everything right the first time. Since activation he’s already noticed a clear drop in his energy bills and feels good about the environmental impact. What stayed with him most was the combination of meticulous workmanship and prompt, helpful communication—concrete signs that the job was done well and continues to be supported.

Brad discovered that what began as a promised turnkey solar and electric heat-pump project for his home turned into a year-plus headache. Sixteen months after the array was installed, he still hasn’t gotten the company to file the NJ Clean Energy application on his behalf — despite being told two months ago that the filing was underway — and Quest has stopped returning his calls. Along the way he learned they had presented themselves as heat-pump experts but produced an unworkable system layout that had to be almost completely redesigned, and Quest billed him extra for that rework. He also received a quoted system size, price, and annual production estimate only to have permits force a 30% shrink of the array; Quest didn’t offer a meaningful price reduction or a revised production estimate after the cut. An attempted update to his electrical panel failed inspection, and Quest then tried to charge him additional fees to fix their own mistakes. Finally, the monitoring hardware required by the panel manufacturer was installed incorrectly, so the system ran for about a year without him receiving the full monitoring benefit. Sixteen months after installation, the application that would,

Albert DeBow chose Quest Solar for a home installation four years ago, and he still trusts them. When a problem surfaced recently, Quest arranged to fix his system today and honored the company’s guarantee without hassle. He praises the team’s workmanship and points to owner Arturo as a hands-on leader who keeps things moving. What set this experience apart was stability — Quest remains in business and available for repairs at a time when many solar firms have folded and left customers unprotected. After four years of service and a prompt warranty repair, he’s grateful to Arturo for handling it personally.

Carl James hired a team to install solar panels on his home and watched them work with steady professionalism. They moved efficiently across the roof and finished the installation sooner than he expected. During the system commissioning every panel responded accurately. The lasting impression was the combination of fast turnaround and a fully functional array right away.

Melvin Duran hired Quest Solar for a financed rooftop installation and ended up $80,000 in debt with panels that never reduced his electricity bills. Midway through the project the loan got sold to another lender, which began calling to confirm the work was finished even though it wasn’t. Quest Solar staff then told the lender the job was complete so the payment would be released, while the system still failed to cover his roughly $500+ monthly bills. After months of calling and complaining that the installation wasn’t working, Quest demanded an additional $4,000 out of pocket on top of the original loan. A company representative even advised him to stop paying his utility bill because credits would arrive once the panels started producing — those credits never came, and his utility balance swelled by another about $4,000. The situation forced him to sell his house, and he could not transfer the solar loan to the buyer, leaving him personally liable for an $80,000 loan tied to a nonfunctioning system. He experienced persistent unprofessional and unethical behavior and remains stuck with the loan and the failed equipment.

Gideon leaned on Arturo to get the inverter talking to his phone, and Arturo continued to help him with the connection. Arturo came across as professional and kind, turning a fiddly setup into something that worked. He wouldn’t have gone solar without that personal support. What sticks with him is the ongoing, hands-on help with the phone connection — the reason he calls Arturo the best.

Drew discovered his home's solar system was acting up and called Jean and his crew. They diagnosed and repaired the issue quickly, providing friendly, high-quality service while explaining each step and keeping him informed throughout the process. He ended up with a reliably functioning system and a much clearer understanding of how it works — the fast response paired with patient education was the detail that stood out.

Ran Eytan hired Quest to install a residential solar array at 215 Bahre Corner Rd in Canton and discovered the system produced far less energy than the company had promised. He found the first-year output was about 18,900 kW instead of the 25,000 kW spelled out in the signed agreement, and a year and ten months later the shortfall had not improved—year two output hovered around 19,000 kW even after the homeowners removed nearby trees to boost production. When they pushed for a fix, Quest insisted the 25,000 figure had been a mistaken estimate and refused to increase the system size to meet the contract. Armed with the document that commits Quest to 25,000 kW per year, they demanded an upgrade; after Quest declined, they opened legal proceedings and contacted Connecticut’s Consumer Protection. In a February 18, 2025 update they rejected Quest’s response as inaccurate, reiterated the consistent ~19,000 kW output despite fewer trees, and emphasized that the company’s refusal to honor a documented annual-production promise is what prompted both a lawyer and the state agency to get involved.