R E Roofing & Construction reviews
• last updated FEB 26, 2026Loading map...
The Verdict
R E Roofing stands out for one thing above all: they'll still pick up your call 18 years after your install. We found this over and over in reviews. One homeowner called about a leak after nearly two decades, and Miles assessed the damage, fixed it within 24 hours, and charged nothing. Another had bathroom fans that weren't vented to the outside (they were pumping damp air into the attic instead), and the crew came back to add the proper jacks and connect everything from the roof. The weak spot is transparency during the job itself. That bathroom fan issue should have been flagged during the reroof, not discovered later. But once you point out a problem, whether it's a math error on the final bill or a gutter installed backward, they fix it without argument. Miles itemizes every cost upfront (one quote broke out a 7,000 dollar decking charge that competitors buried in fine print), and 116 reviews mention workmanship with almost no complaints. If you want an installer who'll show up in a rainstorm five years from now, this is a safer bet than most. If you need someone who catches every issue before you do, keep looking.
If you value long-term support over finding the absolute lowest bid, R E Roofing is a solid choice. You may pay a bit more than the cheapest quote, but you're buying a relationship with someone who'll answer the phone years later.
Reviews That Shaped Our Verdict
L P. had RE Roofing put a new roof on their Los Gatos home about 18 years ago. When a leak appeared recently, Miles arrived quickly, diagnosed the problem on his first visit, and returned the next day to complete the repair — all within 24 hours and at no charge. The most striking part of the experience was the long-tail support: nearly two decades after installation, the crew handled an emergency fast and covered the fix for free. The memorable takeaway for a prospective buyer is that RE Roofing may still respond promptly and repair issues years later without billing the homeowner.
Winston S. chose Miles/RE Roofing in 2017 to reroof his house — a home with a partially flat roof and areas of cathedral ceiling — because Miles took time to inspect the unusual roof geometry and designed a venting solution to handle persistent moisture problems. Other contractors had seemed eager to rush the job, but Miles crafted a tailored approach instead. After the reroof, Winston left the existing skylights and sun tunnels in place; when those later developed leaks, Miles or someone from his team came out the same day, assessed the situation and made temporary repairs until permanent replacements or fixes could be scheduled. More recently, an awning installation that attached to the roof leaked because the awning crew had done a poor job; Winston feared no one would take a small, post-installation problem, but Miles diagnosed the failure, devised a custom fix and worked directly with the awning installers to resolve it. What stands out is the ongoing, hands-on service — the same-day responses and willingness to handle small follow-ups years after the reroof.
Snyder had his roof replaced a little over a year ago on a house that also carried solar panels and a veneer-brick chimney, so the job was more complicated than a typical re-roof. He had met Miles from R E Roofing during an earlier inspection; Miles didn’t push for a replacement then, performed small repairs, and gave a sensible estimate of remaining life. When replacement time came, R E Roofing submitted one of three bids, and the most notable thing was their transparency: Miles included the cost to replace decking in the main estimate rather than burying it as a possible add-on in fine print like a competitor did — a roughly $7,000 item that would have been a surprise otherwise. Their price sat in the middle of the bids but covered materials that cheaper offers omitted or downgraded, so the bid read as honest value. On install day the crew showed up on time, finished within the projected window, navigated the solar panels and chimney work without damaging the house, handled inspections, kept communication open, and left the site clean. During the reroof they discovered two bathroom fans weren’t vented to the outside and were dumping damp air into the attic; while he wished that’d
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How We Got To Trust Score 87
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Serving customers for 17 years
Among the longest-standing installers in the market.
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Not BBB rated.
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Reviews were posted naturally over time.
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What You Can Expect
Bernadette L. chose RE Roofing in Campbell for a GAF Timberline Solar roof on her 1,900 sq ft house with a complicated roofline—multiple gables, a hip, a hog valley, two skylights and the usual vents. Twelve years earlier RE had rescued a major leak that two other roofers couldn’t fix; she paid a bit more then because RE promised to stand behind the work, the repair held, and she committed Miles Proctor and the crew to memory for any future roof work. That history drove her back when rising PGE rates pushed her to finally combine a new roof with solar. She had already collected two 30+-year roof quotes and discovered that, after the tax credit, the GAF solar roof wouldn’t cost much more. She signed the GAF contract about a year before the NEM2 deadline (spring 2023) to lock in the terms. When GAF ran into product issues, RE recommended waiting until performance returned; she agreed, accepting the delay rather than risk a hurried install. By mid‑March 2024 the job got scheduled. Miles sent two men the Friday before to replace a beam so that the main crew could get straight to work. The crew arrived reliably between 7 and 8 a.m. each day—around 7:30—working in teams of four to six:
Terence N. hired Miles and his crew about a year ago to replace his entire roof and several skylights on a modest house. He climbed onto the roof before, during and after the work to inspect their progress and walked away impressed — he couldn't find any flaws and, a year later, the roof has shown no problems. The team moved quickly and methodically, friendly and clearly experienced, answering questions and handling extra requests without hesitation. What made the job stand out was the complexity: Miles called the roof “challenging” because of the many skylights, extra intake and ridge vents, and a couple of flat areas, yet the crew paid close attention to detail throughout. Terence upgraded to Presidential TL shingles and appreciated that Miles provided an item-by-item pricing breakdown rather than a single lump sum like other estimates. When heavy rains revealed a few issues with the new gutters, Miles returned and resolved them promptly. The memorable takeaways are the transparent, line-item pricing and the crew’s follow-through — a small, complicated roof finished carefully and backed by quick post-install service.
In November 2022 Lynn C. hired Miles and his crew to replace her entire roof and repair some wood rot on her house. The team moved quickly, paid close attention to details and left the site tidy. By March 2023, after months of heavy rain and wind, a large tree in front of the house shed branches that cracked and tore into the newly installed roof. She called Miles; he showed up right away, walked the damage, draped a tarp over the exposed area and took charge of the insurance process so she didn’t get short-changed on the claim. Once the insurer settled, Miles replaced several damaged slopes — the work was substantial, and the insurance agent commented that the craftsmanship ranked among the best he’d seen in the South Bay. The thing that stands out is how hands-on Miles remained through the storm, the claim and the repairs — and that professional compliment confirmed she had chosen the right crew.