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Radix Solar reviews
• updated MAR 31, 2026Loading map...
The Verdict
Radix Solar's installation crews work hard and know their trade, but the company has struggled to deliver what it promises. One homeowner paid for ten panels but received only eight after the crew realized the original layout wouldn't work, yet was billed for the full ten. Another waited eight months past installation for the system to pass inspection, racking up over $2,000 in extra electricity costs while still making loan payments on panels she couldn't use. We found 292 mentions praising the crew's workmanship, 118 reviewers who called the installers punctual and tidy, and zero complaints about sloppy roof work. But 60 reviews flagged issues with pricing or performance expectations, and 67 raised concerns about sales conduct. The installation phase is clearly Radix's strength. Post-sale support is where things unravel. One customer was promised a rebate in writing, then ghosted by the sales rep. Another was told the system would eliminate her electric bill, but after months of operation she's still paying both the utility and the loan. (If you were hoping solar would mean one less bill to juggle, this is not that scenario.) The pattern is consistent: smooth install, rough follow-through.
If you're comfortable managing delays, verifying every promise in writing, and potentially chasing down discrepancies after the panels are up, Radix can deliver a solid installation. If you want a company that stands behind its timeline and savings projections without a fight, look elsewhere.
3 Stories That Stood Out
Holly signed up for a $60,000 rooftop solar system after being promised a quick install, a three‑month grace period before payments would start, and no charges until the system was fully operational. She expected the panels to be running about a month after installation. Instead, panels went up in August 2023 and, by early 2024, the array still hadn’t been activated. She discovered the company withdrew payments from her account despite the system failing every inspection from the city, county and utility. Radix kept handing out new dates and excuses that came and went with no progress; after the 10‑day cancel window closed she felt abandoned and forced into repeated, unproductive support calls. Only by refusing to hang up did she finally get a supervisor on the line, and that call was disconnected before any resolution. The company began reimbursing some payments, then abruptly changed its terms to cap reimbursements at three payments up to $500 — a policy shift she views as a late move to limit liability. When she pressed about a reimbursement check, customer service claimed it mailed the check on February 15; the check arrived March 4 with a February 29 postmark, which undermed
Michael hired the company to add ten panels to his home — a $23,000 job meant to expand an existing system — and warned them repeatedly that the house canopy couldn't support panels. They pushed ahead with that plan anyway, then at installation had to shift most of the array onto the roof and discovered they couldn't fit all ten. He still got billed for ten panels in full. After installation, his original array was disconnected until the new work passed inspection, so he ended up paying both bills at once — about $150 for the old system and $185 for the new one — adding more than $200 a month in unexpected costs and pushing him into financial hardship. Paperwork with the utility got bungled repeatedly, crews returned for what were called “final” inspections more than five times, and the new system didn’t actually pass inspection for over eight months. Michael points out that an earlier installation with a different company cost $22,000 and included more panels plus a new roof, so he’s pursuing the loan invoice to understand why this project ran so much higher. The clearest takeaway from his experience: the drawn-out inspection failures and double billing — roughly $335 a month out‑
Dave Dyer, a homeowner who wanted to move his house to solar but wary of door-to-door sales, called Radix after a friend referral. A few days later a representative, Justin Barrera, came to the property and promised a $2,500 cash rebate to Dave personally and $1,000 to the family who referred him, plus a production guarantee that Radix would add panels if the system didn’t eliminate their electric bills. After a week of thinking it over they agreed to hire Radix; Dave even wrote the payment schedule on a separate page that included the rebate and referral, shook hands with Justin, and the install moved forward. The installation itself went smoothly—took a little longer than expected but the crew did a competent job—and Dave paid cash and made every payment on time. When the project finished and the rebates were due, Justin disappeared: unresponsive to emails, calls, and texts. When Dave finally got through, Justin denied having agreed to the rebates and demanded a signed contract for them. Two weeks after completion the $2,500 rebate and the $1,000 referral remain unpaid. The system works, but the lasting memory from this experience is not the panels or the crew’s workmanship but a
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How We Got To Trust Score 70
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Unauthorized Activities
Passed screening
Misleading Claims
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Serving customers for 6 years
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Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Diane N had already worked with two solar companies and watched that process stall for more than a year. When she turned to RDX Power, everything moved quickly: the team handled each step in a matter of days and kept her updated throughout. On installation day the crew arrived on time, and an installer from Team A stood out for clear communication, answering her many beginner questions and promising follow-up when needed. Because she had just replaced the roof on her manufactured home, she worried about damage; the crew discovered several broken tiles, flagged the issue to a supervisor immediately, and arranged for a roofer to replace them the following week. She ended up with a fast, organized installation and a practical fix for roof damage — the prompt scheduling of tile repairs was the detail that stuck with her.
Carlos had a residential solar system installed a couple of years ago and worked directly with Mr. McCray and his team. He appreciated that McCray and his associates patiently broke down every detail so he could understand the different benefits of going solar. After living with the system for two years, he still loves it and highlights the clear, educational approach of the crew — the installers didn’t just hand over equipment, they made the choice feel manageable, and he’s grateful for that.
About a year ago Brandon, living in California, decided to add NEM3 monitoring to his existing solar setup and picked RDX after a sales rep appeared professional and offered a 0.99% APR. He then watched the process stall: months passed with no action, so he reached back out and learned the rep was on vacation. When the rep finally answered a call from headquarters, he discovered the order had never been processed and RDX wanted him to re-sign at 2.99% APR — a jump that cost him thousands. He re-signed under protest with no real apology and no offset to the total. After that, progress limped along with only sporadic updates from the installer, KOTA, mostly about permit processing, while neighbors who started later finished their installs. On March 2, 2023 KOTA warned the funding had expired, and a group message on March 8 asked if they had “figured it out.” The sales rep promised to follow up within a week and never did. Two calls to headquarters followed: the first promised contact from a critical-care team that never came, the second admitted the situation was unacceptable and promised a same-day callback that never happened. He ended up with mounting costs from the higher APR, a
Amy Schroeder had solar panels fitted to her home and discovered that, because her roof is thin, a few mounting screws ended up pushing through into the ceiling. The crew came back, swapped in shorter screws and carefully patched the ceiling so the repair is barely noticeable. She found the team professional, efficient, and genuinely helpful, and appreciated that they owned the mistake and fixed it promptly. Amy gave a five-star rating and a 10/10 for the follow-up care — the clear takeaway is that the company comes back and makes interior fixes right, not just the roof work.
Daniel welcomed Radix Solar when Ruben and his crew showed up for the installation. He watched the team handle the job with steady professionalism and was very pleased with how they performed — Ruben’s crew is the part of the experience that stood out.
Joyce hired Team Central to install solar on her home and ended up with an amazing installation. She walked away impressed by the team's clear competence and the smooth, efficient process, confident that her new system was in good hands.
Paul Amick hired Radix Solar to finish the battery backup for his home solar system and watched technicians Ruben and Santiago work through the last stage as clouds gathered. He experienced a longer-than-expected power outage while they completed the final connections, but the installation ended up looking solid, the crew left no mess behind, and he appreciated how hard they worked to get everything done. What stuck with him most was that they wrapped up and restored power just as the rain began, leaving a tidy jobsite and a functioning backup system.
James Dugos hired Radix Solar to put solar panels on his home and ended up impressed by how clean the finished job looked. He found the crew polite and professional; they walked him through the scope of work before they started and reviewed everything with him when they finished. The most striking detail was the workmanship—panels and associated conduit came out neat and perfectly aligned, even “straight and square.” He left with the clear impression that Radix prioritized tidy, precise installation as much as clear communication.
Cortney D Wesolowski started this project expecting a working solar system, but a year later she still hasn't gotten it installed. She won't consider the job finished until the array is in place and producing power; after twelve months of waiting she's left in limbo. Her attempts to get an update ended with a 90‑minute hold trying to reach the company, which only deepened her frustration and led her to call their service unacceptable. The concrete takeaway: a full year without installation and an hour‑and‑a‑half on hold — she needs the system up and reachable support to change her mind.
Long-term Satisfaction
Long-term satisfaction for Radix Solar drops to 3.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.