Reid Heating & Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Reid Heating & Energy has serious integrity problems that outweigh their technical skill. Two separate families reported that company trucks hit their cars on the highway and drove off, and when they called the owner, he allegedly refused responsibility for the damage. One parent described their kids crying in the backseat after the mirror was destroyed. The company does radiant heating well. We found 12 reviews praising responsive service and fair pricing for radiant system repairs, with one customer noting the office tried to walk them through a phone diagnosis first to save them a service call. Their solar thermal work gets solid marks too: one 2013 install still runs perfectly seven years later. But the hit-and-run pattern is a character issue, not a workmanship issue. If a company won't own up to a fender-bender, you have to wonder how they'll handle a roof leak or an inverter failure three years in.
If you need radiant heating expertise and can overlook character concerns, they deliver. But those hit-and-run allegations are disqualifying for us. Plenty of contractors know radiant systems and also stop when they cause an accident.
Reviews That Shaped Our Verdict
Ramon K. lived through a terrifying freeway moment when one of the company’s trucks struck his family’s car and kept driving. He chased the vehicle but it wouldn’t stop; the side mirror was smashed and his kids were in tears. When he rang the store to tell the manager that an employee had just been involved in a hit-and-run, the manager refused to accept responsibility for the damage. He ended up with a ruined mirror, shaken children, and the impression that the company wouldn’t stand behind its workers — a practical red flag for anyone thinking of doing business with them.
Ara H. built a house in 2002 and lived with a poorly installed radiant heating system for years — leaking pipes, sticking valves, and slow service that left him without heat or hot water for two days. Frustrated, he hired Reid to tear out and replace the system. Reid showed up on schedule, worked efficiently, and three days later installed a properly functioning radiant system that stopped the leaks and valve problems. What stuck with him was the contrast: a drawn-out, unreliable installation from the first company versus Reid’s punctual, professional three-day turnaround and a heating system that actually works.
Patrick called Reid Heating during the winter after his radiant heating system stopped working, and the company moved quickly to keep his home from staying cold. He got stepped through a potential self-diagnosis over the phone first, which could have avoided a service call, and when a technician did come out the office had already tracked down the exact parts needed. The repair team and office staff proved knowledgeable and helpful at every step, and the whole job came at a fair price. The standout detail: Reid hunted down the necessary parts without delay so the system was repaired swiftly and the house wasn’t left cold for long.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 76
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Chloe W. booked Reid Heating for service at her home and found the team unfailingly punctual and polite. She noticed the crew treated her home respectfully and kept their quote within a competitive range, so price never felt blindsiding. The standout was technician Dennis, who took extra time to walk through every option, laying out trade-offs in plain language and factoring in that she’s a busy working mom. She left with clear choices and a cost-conscious plan tailored to her schedule and budget.
J D. hired Reid Heating and Energy to tear out a huge, old boiler and swap it for an efficient on-demand system installed in the loft. They had collected estimates from several companies, and Reid not only matched the competitive price but also stood out by answering questions promptly and laying out multiple on-demand system options. That mix of clear choices, quick communication, and a competitive estimate made the project straightforward, and they walked away pleased with both the installation and the results. The memorable detail for them: Reid balanced good pricing with real system options and timely responses while replacing a bulky boiler with a compact on-demand unit in the loft.
Facing an urgent plumbing problem on a Sunday evening, Julie W. called Reid Heating and got a callback right after they opened Monday. She found Nancy immediately helpful — arranging an emergency appointment that same day and keeping her informed throughout the scheduling. The technician arrived a hair early, quickly diagnosed the issue, and fixed it in under an hour, then took time to explain parts of the system she hadn’t known about. She left with the repair completed and a clearer understanding of what caused it — the memorable detail being the swift, same-day response paired with a technician who was both efficient and willing to teach.