Restart Solar reviews

Rusty L. picked Restart after interviewing several solar companies. What sold him was Robbie’s roof-first design: Robbie avoided tacking extra panels onto the north side and rejected the angled racks other companies wanted—choices Rusty felt would look terrible and might not hold up in Fontana’s high winds. Robbie stayed available for questions without the pressure of typical sales reps, and the whole team—consultants, installers, electrician, and roofers—worked professionally together. The project moved steadily through a clear timeline. On 3/2/15 he approved Restart to install the system with a reroof option. By 3/10/15 the layout went to the fire department, and on 4/16/15 the fire-approval plans were in hand and install dates were set. The electrician upgraded the main panel on 5/8/15; roofers removed tiles and installed the new roof on 5/13/15; and the solar crew completed the two-day equipment install on 5/18–19/15. They put the system in test mode on the 19th and were already producing power. Roofers returned on 5/20/15 to reinstall tiles around the arrays. An inspector signed off on 6/1/15 so the SCE application could proceed; SCE sent the final approval and tag on 6/19/15

Nathan D. bought a house in Venice on Thanksgiving 2013 and, while renovating it, stumbled into the idea of solar after a chance conversation at a hardware store. At first a different company told him his roof couldn’t support panels, but a spring 2014 referral brought him to Restart Solar where he met Jon Baston and Kyle Demarinis; they patiently walked him through a leased SunPower option, the system design, and the rebates and incentives that made it affordable. Restart engineered a solution for the roof, handled permits, navigated LADWP paperwork, and managed activation. The array went on in June 2014 and began producing power by January 2015, leaving him with lower bills and the satisfaction of running his Venice home on clean electricity. He valued the team’s professionalism and responsiveness throughout the process. The detail that stuck with him most: Restart solved what another company had ruled out and took care of every bureaucratic step, turning an intimidating idea into a working system and immediate savings.

Tony C. had solar panels installed on his Upland home by RCC (Restart) Solar and initially loved checking his system’s output every day through the company app. He discovered that access vanished on September 2 — roughly when the Upland office closed — and that marked the start of a breakdown in service. He called the customer-service number repeatedly and never reached a live person, left messages, and sent emails. A Marketing Director emailed promising he would be “taken care of” and that someone would call by 6 p.m.; neither promise materialized. Over the next weeks he kept sending messages and emails but got no follow-up. Nearly three months after the monitoring software failed, he still had no fix. He qualified his experience: the original installation by RCC had felt professional, so he awarded two stars, but Restart’s post-sale support left him so frustrated he would have given a negative score if possible. He now doubts the company will resolve the problem and plans to post his account on Facebook, Yelp, and elsewhere — the image that lingers is a working system turned effectively off to him for months with no live customer contact.