RGS Energy reviews

This homeowner represented an 8-unit condominium that used to carry a shared $4,500 annual electrical bill tied to its electric hot-water system. After hiring Andrew Wright at RGS Energy to install solar, they discovered that, over the past year, the panels have covered the building’s electricity needs and started producing surplus credits. Those credits are now being funneled to offset the common electrical meter — roughly $50 a month — and the project has produced enough value that state and federal tax incentives plus SREC income have turned the installation into a net financial benefit after just one year. The board watched every projection Andrew laid out—guaranteed production, SREC payments, tax credits and system performance—materialize as promised. With the next utility reading on June 5th, they expect the overproduction to continue. The memorable takeaway: within a year the SRECs and credits began paying for the system, making this a compelling example for any condo board considering solar, and they recommend working with Andrew Wright at RGS Energy.

Greendoc had a residential solar system installed last year and leaned on Andrew Wright and the RGS Energy team for guidance through the process. They ended up very happy with how the array performs and with the continued support the crew provided after the sale. The detail that stuck with them was Andrew (Andy) and his team's hands‑on, responsive follow‑through even once the installation was complete.

Randy invested about $35,000 cash to put a 33-panel solar system with individual micro-inverters on one of his ranch-style homes, paying extra so he could monitor each panel’s production online. He expected per-panel monitoring but the micro-inverter system never worked, and he spent several years being bounced around—transferred or referred inside the company, left with unanswered calls and emails, and given repeated delays while RGS claimed it had to “follow up” with others. Eventually he learned the monitoring “brain,” the Envoy, was defective from the start and had been installed into a GFI-protected outlet—a practice the Envoy documentation warns against. Customer support representative Jeannette Berry delivered RGS Energy’s final stance: they would not replace the defective Envoy, and he would have to buy a replacement from the Envoy maker for nearly $400 because the problem fell outside a two-year warranty arrangement. RGS also denied that their installers’ use of a GFI outlet caused the damage, despite the warnings in the Envoy materials. Frustrated, he plans to file a complaint with the BBB and pursue the matter in civil court. The detail that sticks: after paying $35,000,

Bonita attended an RGS Energy meeting in September 2014 in Great Barrington, Mass., and almost immediately moved forward with buying solar panels for her all-electric house to capture the government subsidies and collect S-REC payments available then. She chose purchase over a lease because she wanted the incentives and lower long-term costs, and the installation was completed on schedule and handled professionally. After the system went live she encountered a few issues with the Enphase equipment, but when she called the Colorado support team Andrew and Brian stepped in and resolved the problems quickly; she found them gracious, knowledgeable and even enjoyable to talk with. The result has been dramatic: last year her electric bill was $74. What lingers from her experience is the combination of a clean, timely installation plus hands-on, friendly support that translated into real savings.

Lizzie had solar panels fitted to her barn roof just over a year ago and watched the installation proceed on schedule, with staff who were friendly and accommodating throughout. That first winter she saw only minimal bills, and after a full year the system delivered zero electric charges despite Vermont’s tough weather. The clearest takeaway: a neatly executed installation on a barn that paid off with no utility bills after twelve months.

Natalya L discovered that, a year after buying a nearly $10,000 residential solar system, her panels still weren’t activated. She found the installer had repeatedly failed to send the necessary paperwork to Excel Energy, which kept activation from moving forward. She paid in full, tried repeatedly to get the company to fix the gap, and encountered rudeness and refusals to resolve the problem; calls went unanswered. The outcome: nearly $10,000 spent and a nonworking system because the interconnection paperwork was never delivered. Her clear takeaway was to insist the installer files and the utility accepts the interconnection documents before handing over payment.

Early Adopter installed a ground-mounted solar array in 2009 and, over the years, discovered it consistently produced more energy than the original estimates. When one panel later shattered (cause unknown), the company moved quickly — the warranty visit was prompt and handled the replacement professionally. After nearly two decades the system's steady above‑expectation output plus that fast, fuss‑free warranty response is the detail that sticks: long-term performance backed by responsive service.

Pro bought a rooftop system from RGS expecting it to cover about 85% of their home's energy needs. After the first year they discovered it produced 110% of household consumption — a figure that already accounted for running the air conditioning for the equivalent of a full month during summer. They ended up with a system that not only met projections but exceeded them, leaving them clearly satisfied. The standout detail: first-year output beat expectations by a wide margin, producing more energy than the household used even with heavy cooling.

Alex K bought a brand-new house a year ago that came with the company's solar panels, paying $9,300 for the system. A year later they discovered the panels still aren't working. At first the installer came back with excuses and promised to address the problem, but over time the company stopped answering their calls and became unresponsive. The striking takeaway is simple and concrete: $9,300 paid for a nonfunctional solar setup and a year of silence from the installer.