RGS Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
RGS Energy appears to be a company in collapse. We analyzed over a hundred reviews and found a disturbing split between older installations that went smoothly and recent ones that never got turned on. One couple in Colorado paid almost ten thousand dollars for panels that sat inactive for a full year because RGS repeatedly failed to submit paperwork to the utility. Another homeowner spent thirty-five thousand dollars on a monitoring system that never worked from day one and discovered RGS installed a critical component into the wrong type of outlet despite manufacturer warnings against it. When he asked the company to replace the defective part, they told him to buy a new one himself for four hundred dollars. These aren't edge cases. Reviews consistently describe a company that stops responding after install, fires key staff mid-project, bills customers five thousand dollars months after work is complete, and charges hourly fees to finish installations they botched the first time. The gap between what older reviews describe (timely crews, helpful reps, systems that work) and what recent customers report (ignored calls, missing components, threats to pull out of escrow) suggests the company fundamentally changed how it operates.
If you're already locked into a contract with RGS, document every interaction and keep your financing company in the loop. If you're still shopping, the recent pattern of non-activation and abandoned customers makes this too risky.
Reviews That Shaped Our Verdict
Alex K bought a brand-new house a year ago that came with the company's solar panels, paying $9,300 for the system. A year later they discovered the panels still aren't working. At first the installer came back with excuses and promised to address the problem, but over time the company stopped answering their calls and became unresponsive. The striking takeaway is simple and concrete: $9,300 paid for a nonfunctional solar setup and a year of silence from the installer.
Randy invested about $35,000 cash to put a 33-panel solar system with individual micro-inverters on one of his ranch-style homes, paying extra so he could monitor each panel’s production online. He expected per-panel monitoring but the micro-inverter system never worked, and he spent several years being bounced around—transferred or referred inside the company, left with unanswered calls and emails, and given repeated delays while RGS claimed it had to “follow up” with others. Eventually he learned the monitoring “brain,” the Envoy, was defective from the start and had been installed into a GFI-protected outlet—a practice the Envoy documentation warns against. Customer support representative Jeannette Berry delivered RGS Energy’s final stance: they would not replace the defective Envoy, and he would have to buy a replacement from the Envoy maker for nearly $400 because the problem fell outside a two-year warranty arrangement. RGS also denied that their installers’ use of a GFI outlet caused the damage, despite the warnings in the Envoy materials. Frustrated, he plans to file a complaint with the BBB and pursue the matter in civil court. The detail that sticks: after paying $35,000,
groush shopped three local solar contractors and picked RGS for a full-rooftop system because the salesman came across as honest and kept assuring them RGS was a dependable, long-established partner in an industry of upstarts. They believed those assurances — until the salesperson was let go because the company stopped allowing part-time employees, and everything began to unravel. The crew finished the install on October 14 and the array mostly works, but the promised customer support never materialized. RGS had guaranteed one year of 24-hour monitoring so the homeowner could learn the system, yet nobody walked them through the software. When the system went dark for a couple of days, the homeowner discovered a popped controller breaker only by chance while showing the monitoring app to a friend; RGS didn’t call, and no alert came from the monitoring service. Early on the salesman pushed an upgraded controller that would monitor individual panels — not standard, the homeowner was told — so they bought it. After installation the per-panel view didn’t work until RGS agreed to supply extra software at the company’s expense. That software, however, revealed a concerning fact: some屋
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 60
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 23 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Randy invested about $35,000 cash to put a 33-panel solar system with individual micro-inverters on one of his ranch-style homes, paying extra so he could monitor each panel’s production online. He expected per-panel monitoring but the micro-inverter system never worked, and he spent several years being bounced around—transferred or referred inside the company, left with unanswered calls and emails, and given repeated delays while RGS claimed it had to “follow up” with others. Eventually he learned the monitoring “brain,” the Envoy, was defective from the start and had been installed into a GFI-protected outlet—a practice the Envoy documentation warns against. Customer support representative Jeannette Berry delivered RGS Energy’s final stance: they would not replace the defective Envoy, and he would have to buy a replacement from the Envoy maker for nearly $400 because the problem fell outside a two-year warranty arrangement. RGS also denied that their installers’ use of a GFI outlet caused the damage, despite the warnings in the Envoy materials. Frustrated, he plans to file a complaint with the BBB and pursue the matter in civil court. The detail that sticks: after paying $35,000,
Natalya L discovered that, a year after buying a nearly $10,000 residential solar system, her panels still weren’t activated. She found the installer had repeatedly failed to send the necessary paperwork to Excel Energy, which kept activation from moving forward. She paid in full, tried repeatedly to get the company to fix the gap, and encountered rudeness and refusals to resolve the problem; calls went unanswered. The outcome: nearly $10,000 spent and a nonworking system because the interconnection paperwork was never delivered. Her clear takeaway was to insist the installer files and the utility accepts the interconnection documents before handing over payment.
Alex K bought a brand-new house a year ago that came with the company's solar panels, paying $9,300 for the system. A year later they discovered the panels still aren't working. At first the installer came back with excuses and promised to address the problem, but over time the company stopped answering their calls and became unresponsive. The striking takeaway is simple and concrete: $9,300 paid for a nonfunctional solar setup and a year of silence from the installer.