RISE Power reviews

Dan Kennedy installed a solar array with Rise Power two years ago and brought them back recently to add two Tesla Powerwall 3 batteries. Tony and his crew carried out a polished, high-quality installation and stayed responsive throughout the project, answering every question and keeping him informed. They walked him through each step and spent time teaching him how to monitor and control the system using the available apps, so he could manage it himself. Friendly and knowledgeable, the team left him confident in both the equipment and the day-to-day operation. The detail that stuck with him was the hands-on app coaching—he didn’t just get batteries installed, he left knowing how to use them.

Vighnesh chose RISE Power three years ago for a rooftop solar system on his home and ended up with a prompt, tidy installation and panels that have performed consistently since. He watched the team handle utility coordination and even work with his third‑party financier to get the loan processed, so the paperwork and approvals moved smoothly. The array survived hail without damage and delivered steady output; the only hiccups came during two severe lightning-and-thunder storms when a trip switch inside the Enphase gateway tripped. RISE service personnel arrived quickly both times and reset or repaired the gateway so the system was back online. What stuck with him most was the company’s follow-through: after a recent storm they proactively called to check whether his system had been affected, a sign they keep caring for existing customers instead of only chasing new ones. For him, the combination of clean installation, reliable equipment, and real, ongoing service — especially the post‑storm check‑ins — made the difference.

In March 2023, Catherine — a lawyer whose husband works in real estate — hired Rise to install a costly solar system for their home. She and her husband expected the setup to power the entire house, but discovered it was configured to run only selected circuits. The result left them with a very expensive installation, continuing large electric bills, and no air conditioning during outages. Feeling taken advantage of and having lost a significant sum on what they thought was an all‑house backup investment, she rarely writes negative reviews but felt morally compelled to warn others. The concrete takeaway: the system did not provide whole‑home backup (including AC), turning the hoped‑for financial and resiliency benefit into a costly disappointment.

Leah Beck had solar panels put on her home nearly two years ago and continues to enjoy much lower electric bills. She chose Rise Power and credits Tony Bartok and his team with running the whole project—handling every step so the installation felt effortless. The system has delivered steady savings since the install, and what lingered most was the ease of the process because Tony’s team took care of everything.

Doug had a full solar array and two power walls installed a year ago, and Tony Bartok kept the whole process moving quickly and smoothly. After a year of solid performance he decided to boost the system’s sustainability and enlisted Rise to add eight more panels. With Tony coordinating, the crew completed the add-on within a week. He walked away noting the system’s reliability and the unusually fast, hands-on support from Tony — that one-week turnaround for an eight-panel expansion is the detail that sticks.

Nearly two years after putting solar panels on their home, An discovered the system delivered exactly what they hoped for: a cooler house and dramatically smaller summer power bills. Where Coserv bills once climbed past $1,000 in summer, the last two summers stayed well below that mark—despite more guests in the house and the air conditioning being set colder. None of the panels have failed, and energy production has met or occasionally exceeded expectations. Throughout the process and long after installation, Tony stood out for consistent, down-to-earth support. He guided them through the benefits without pressure, answered a seemingly endless stream of questions, designed a panel layout that looked good on the roof, and then moved the site survey and installation along quickly. Two years on, the system’s steady performance and Tony’s willingness to be reached by text or call are the details that made this experience memorable.

Y L was exploring solar options and met a rep who patiently walked through a long list of configurations until they settled on the one that felt right — no pressure, just steady guidance. They discovered very competitive pricing and service that went beyond the sale: installers worked efficiently and wrapped up ahead of schedule. More than a year on, the system performs reliably and the roof work has shown no issues, a small but telling sign that the job was done carefully.

Horst Poethke had Rise Power put a rooftop solar array on his Ponder, TX home in September 2021; the installation crew mounted all the panels neatly on the roof. In February 2022 Sunnova offered battery backup, he accepted, and two batteries were added — everything ran smoothly for over a year. After a big storm in September 2023 he discovered the batteries were completely drained the next morning even though the sun was bright and the breakers appeared to be on. Holding phone numbers for Rise Power, Sunnova and Tesla, he didn’t know which company to call, so he phoned Tony Bartok, Rise Power’s sales manager, who had helped get the system approved and set up initially. Tony told him to wait a few hours and, when the situation didn’t improve, arranged for a technician to come out; the tech arrived the next day (a Saturday) and fixed the problem. Horst ended up genuinely surprised and pleased that Rise Power stepped in quickly and handled service on a weekend — the standout detail was Tony’s personal help and the next‑day Saturday visit that got the batteries back to normal.

Catherine K. invested tens of thousands in cash for a system advertised to run her entire house off-grid—six batteries and multiple panels promised to cover everything. She expected whole-house independence, but months after installation she kept finding unusually high power bills and kept asking why. She attended meeting after meeting, trying to understand the numbers in the system app, and encountered staff who treated her with disrespect and condescension, making her feel foolish for asking basic questions. The app suggested her production should meet her needs, yet no clear answer emerged for why the bills stayed high. When a storm knocked out grid power, her air-conditioning failed to run on the system; a request for an explanation dragged on. Only after more than a year did the company admit that the HVAC and dryer had never been tied into the solar installation—exactly the loads that explained the persistent bills and the lack of cooling during the outage. She feels she was effectively sold a system that didn’t deliver what was promised and calls the omission fraudulent. The striking, hard-to-forget detail: the system never included HVAC or dryer circuits, and that single, 숨