Rooms Covers 'N Solar reviews

Years after she inherited a patio cover from the previous owner, Lynn C. discovered several of the small plugs were missing and reached out to the company for replacements. Rather than charge her, the team sent the replacement plugs at no cost, turning a minor maintenance call into a standout customer-service moment. The quick, helpful response earned her a five-star review, and she plans to return to the same company if she ever needs a new patio cover — the long-term parts support is what stuck with her.

John S. first hired the company about a year ago to build a backyard patio, and after that success he brought them back recently to outfit his house with solar panels. He found the crew consistent and professional, with Mike standing out for arriving on time, working quickly, and taking the patience to walk him and his wife through what to expect now that the system is live. Having completed two substantial projects with the same team, he felt very satisfied with the results and made a point of thanking Darren and Mike by name. The detail that stuck with him most was Mike’s calm, clear explanations — valuable for anyone new to solar.

William hired Rooms 'N Covers in 2016 to build a backyard patio cover and was promised a 10-year warranty. After recent heavy rains produced leaks, he called for warranty service and spoke with Brittany, who told him the company now operates as Rooms, Covers, N Solar and would not honor the original warranty because it considers itself a different business. He found that explanation hard to reconcile with several facts: the phone number stayed the same, the website still claims the business has operated since 1972, and the Yelp reviews from the earlier incarnation remain in place. When the business manager Darren replied, William pushed back, noting the “new” company still advertises the 1972 founding date, moved only about 1,000 feet within the same business park, and changed the name and logo by tacking on Solar. He insists the salesperson promised a 10-year warranty and suspects the name change could be a way to avoid honoring that commitment. He closed the exchange wondering what name the company will use five to ten years from now when another warranty claim comes up.

Chris had Rooms and Covers install a patio cover on his fourth house with the company, and this job easily topped the previous three. The installation finished cleanly and felt like the final touch—he even called it the "cherry on the cake." After four projects with them, he walked away genuinely impressed and delighted with the result.

John had hired Rooms and Covers about 25 years earlier, and when he moved to a new neighborhood and needed an Alumawood patio cover he went back to them. After trying to wrestle with city permitting through another vendor that didn’t handle it, he gave up and called Rooms and Covers Solar. Chrissy took over the permitting and steered it through the city with no headaches, while Brittany coordinated the schedule flawlessly. The installation crew showed up friendly and flexible, accommodated the family’s needs, and finished a patio whose materials and workmanship felt like the best he’s experienced. What lingered most with him was not just the finished Alumawood patio but the relief of having the company manage every permit and every appointment from start to finish.

Sumanta had a patio cover installed on his home two years ago and discovered it started leaking in the very first rain after installation. He felt frustrated at the outset, but the company’s follow-through became the defining part of the story: they kept sending technicians back to work on the problem until the leaks diminished. Technicians like JC, Jake, Kyle, and Rick showed up repeatedly, diagnosed issues, made fixes and even performed water tests to verify repairs. Office staff such as Brittney and Michelle answered calls with patience and attention, which kept communication smooth during the ongoing fixes. Gradually the leakage has reduced, though he’s reserving final judgment until the next big storm fully proves the repairs. The clearest takeaway: the installation caused an early problem, but relentless service—hands-on crews and formal water testing—turned what could have been a deadlock into a repair process that’s steadily resolving.

Sumanta had a patio cover put on his home two years ago and discovered it started leaking on the first rain after installation. He felt frustrated that a new installation failed so quickly, but the follow-up from the company became the defining part of the experience. Technicians kept coming back to make repairs — JC, Jake, Kyle and Rick handled most of the visits — and they proved skilled at finding and fixing problems. The crew even performed water tests to confirm whether leaks remained, and over time the leaks have been diminishing. He plans to wait for the next big rain to judge whether the fixes truly hold. On the customer-service side, office staff like Brittney and Michelle made calling in straightforward; they listened and stayed helpful throughout the back-and-forth. He remains a little unsettled that the issue occurred at all and has noticed other customers reporting similar leaks, so he hopes the company will use these failures to improve installations. What stuck with him most was the company’s persistence — repeated tech visits and formal water testing — even though the final verdict hinges on the next heavy storm.

Sherpa S. hired the company a few years ago to add a large aluminum patio cover and two ceiling fans over a backyard patio. They ended up with a tidy, reasonably priced installation that has held up — the cover still looks good and the fans have been working. They found Dan, the local owner, approachable and articulate, and appreciated having a nearby contact handling the job. The detail that stuck with them: durable results combined with an owner who made communication easy.

Rana A. hired Rooms N' Covers in June 2021 to install a new alumawood patio cover with LED lights and a fan on her Los Angeles house. From the first storm, water kept getting into the electrical panel and pooling inside the LED light fixtures; every time it rained the circuit shorted out. She contacted the business after each incident, and crews would change bulbs and patch the panel, but the root cause of the leak never got fixed — leaving a persistent, dangerous risk of fire or electrocution whenever it rains. After Rooms N' Covers was acquired, the successor company, Rooms, Covers N' Solar (owned by Michael Sarrazin), claimed credit for past work but refused to honor warranty obligations tied to the original installer. In a reply to the BBB they pointed out that Rooms N' Covers is no longer in business, the former owner retired, and they do not accept responsibility for contracts under license LIC# 517575. The problem remains unresolved and the reviewer encountered repeated shorting and unsafe conditions while the new company declined to take responsibility; the concrete takeaway for buyers is to confirm exactly who covers warranty claims after a business sale — Rana still has a