S365 reviews

Mary M. received solar panels for her home's roof in March 2023 after the company promised she wouldn’t have to pay PG&E for electricity and would only cover gas until loan payments began in August 2024. She has never been able to use the panels. When she tried to follow up, she found the installer's S365 phone number disconnected and the program manager stopped answering calls. The only thing left to finish the job is for the company to pay $150 for a new permit and arrange an inspection, but no one from the company will do it. She ended up with installed but unused panels because the installer won’t pay the $150 permit fee or schedule the inspection, and their contact line appears to be dead.

Kao hired the company for a home solar installation and soon discovered the installer never filed the required permission to operate (PTO) with PG&E. PG&E had no record of the PTO, and when Kao tried to reach the installer, the S365 phone numbers were disconnected. Because the PTO wasn't processed, they ended up paying both PG&E and a solar bill while the system sat unapproved. The problem has dragged on for about five months with no resolution and no working contact number for the installer. The striking detail here is not just the missed PTO but the company's apparent disappearance afterward — leaving the homeowner double-billed and stuck. Prospective buyers should insist on written proof that the PTO was submitted to PG&E and verify the installer's contact information before making final payments.

Pat C. signed up in August 2023 for a combined solar-and-window project financed through Mosaic. By March 2024 they discovered the windows still hadn’t been installed and the solar panels, though mounted on the roof, weren’t hooked up — the system lacks PTO certification — so they ended up paying both the utility bill and the loan, about $1,000 a month. They called, texted, and emailed repeatedly but the company went missing in action and provided no responses. This unfolded in the Fresno area. Pat urged anyone else left in the same situation to organize and consult an attorney; the image that sticks is a rooftop full of panels that produce no power while the homeowner keeps covering two bills.

Roberto R had a residential solar installation and discovered he couldn't fully use the system. He tried calling the installer for help but received no response. He later learned that "they have been revoked," leaving the system effectively sidelined. At the same time the company expected him to begin paying a monthly charge. The most striking detail: panels were installed but unusable, the company went silent, and he was still being asked to pay every month.

Mary Anne R handed over more than $30,000 for a residential solar installation and, five months later, still doesn’t have a completed system. She experienced repeated delays and what she calls terrible service, having paid all costs yet remaining without the installation in ***********. The standout detail: despite paying the full amount, the project remained unfinished after months of waiting — a cautionary marker for anyone considering this company.

Faron G. hired S-365, Inc. to expand his residential solar system and ended up with partial installs and repeated payment demands. In November the crew added extra panels, then pushed for full payment before the work was finished — he refused. They came back to install the battery backup that had been part of the agreement and again demanded full payment; he declined a second time. The installers promised to return once they received approval from the power company, but never showed up. When he rang the utility, he discovered the application had been canceled because S-365 failed to supply required information. Now the company's phone number no longer works, leaving him with an unfinished system and no way to reach the installer.

Matt L. took on a large home project — a new roof, a full solar installation and new double‑paned windows — and paid the contractor for the entire job up front. After the crew finished the roof and installed the solar, he discovered bugs in the solar system and found that the windows were never installed. For more than two weeks the company stopped responding: phone calls, voicemails, texts and emails all went unanswered. Conversations with former employees led him to discover a mass workforce exodus in mid‑January attributed to the owner’s behavior. He ended up with a completed roof, a problematic solar array that still needs fixes, no windows, and a contractor that has effectively disappeared after receiving full payment.

Raymond B discovered a very unprofessional installation at his home: the solar panels were gone and the job felt unfinished. He found that the wiring was never tied into the breaker panel — cables left dangling from the roof, unconnected and exposed.

Rocio G. hired the company for a solar installation and discovered the business went completely silent before the job was finished. She repeatedly tried to get in touch but couldn’t reach anyone; the owner and staff kept giving her the runaround while the work remained incomplete. By the time communication stopped she had already paid, leaving her with a half-done project and no clear path to a resolution.