Sanctuary Solar Systems reviews

Nicole had a solar system installed on her Massachusetts home and the whole project unfolded flawlessly from the first meeting to activation. She ended up saving over $100 on her utility bill after the switch. Caleb handled the process, kept every step simple and easy, and removed the usual stress of an installation. The thing that sticks: a smooth, hands-off experience led by Caleb combined with immediate, tangible savings of more than $100.

Tia went into the project expecting a straightforward swap to solar for her home and watched the panels get installed quickly, but everything unraveled after that. She hit a months-long drag getting the system energized because of permit holdups — Bright Planet and the city bounced blame back and forth, leaving activation stalled. When the array finally came online it ran for about a month, then started failing repeatedly. Bright Planet sent technicians several times, but appointments were missed, wrong replacement parts arrived, and the same problems kept returning over more than a year. She ended up calling almost every month to chase repairs that never seemed to get finished. Despite having more panels than she needs, production stayed low and she accrued electric bills; Bright Planet promised reimbursement for those charges, but that hasn’t resolved the core issue. Now she’s pursuing a way out of the contract after long-term unreliable performance, repeated no-shows, and unmet follow-through — the lingering problem that pushed her to try to cut ties.

Jonathan hired the company to install solar on his home in 2019 and discovered the negative online reviews were accurate. A few weeks after the installation, problems started: he ran into missing and misleading information from the installer and felt the company was more interested in scheming than in helping. When he pushed for answers, the firm proved unhelpful, leaving him convinced he’d been left a victim of false and incomplete information. He now predicts this won’t be an isolated case and expects the company could face a class‑action lawsuit. His sharp takeaway: don’t assume everything is settled once panels are up—watch the first weeks closely and demand clear documentation and follow‑up.

James booked a solar installation for his home and ended up with a very good installation. He walked away satisfied with the finished system and the straightforward process.

Alex Marconi started the solar process a year ago and ended up with panels mounted on their house in January—before the town had granted permission. For more than ten months the array has sat physically in place but not energized, as dates for permission to operate kept getting pushed back. They spent weeks on phone calls and emails, exchanged updates with their utility Eversource and with the town, and repeatedly heard that BPS was “waiting on the utility,” even though BPS told them it had a department to handle utility coordination. Over time the story shifted: two months after the reviewer first posted, they discovered the snag wasn’t only with the utility or the town but with BPS’s failure to supply the town the specific photos needed to grant PTO. Customer service hung up during repeat calls seeking a fix, and the support team offered little beyond saying they were at the mercy of the town and utility. The image that sticks: panels sitting unused on the roof for months because the installer didn’t get the town the pictures required to activate the system.

James and his wife expanded the solar array on their home and then invited the company back to troubleshoot subsequent problems. When the crew returned, the electrical subcontractor installed the wrong circuit breaker and accidentally tied the stove/oven wiring into the air-conditioning circuit, creating an obvious safety and functionality mess. On top of that, the roof began leaking after the work; the installer shrugged off responsibility and blamed the older solar panels already on the roof. James points out that those original panels have been in place for at least ten years and still sit with roof tiles around them, so the leak doesn’t line up with the company’s explanation. The experience ended with unresolved wiring errors and a persistent roof leak — the concrete takeaway for anyone considering this company is the risk of incorrect electrical work and a refusal to accept responsibility for damage.

Evan expected a routine solar installation on his ranch-style home after SDGE approved the system, but customer service quickly deteriorated into a string of excuses and an office team that seemed clueless. He discovered a serious safety breach: inspectors flagged an electrical housing secured with the wrong nuts and bolts — a potential fire hazard. When he stepped outside to see what was delaying approval, he watched the technician scroll through his phone hunting for a photo of a completed job to show the city inspector instead of fixing the problem on the spot. Only after that did the tech drive to Lowes, buy the correct bolts and finally install them — a small repair that spoke loudly about the company’s priorities. The panels worked fine for about five months, then a non-communication light appeared. BrightOps made five service visits over seven weeks without resolving it and then said he needed to purchase a mesh system and Wi‑Fi booster. Frustrated by the pattern of poor communication and stopgap fixes, he has given BrightOps one more month to restore the system before filing complaints with city and state authorities.

Dave Cashwell contracted Bright Planeat Solar for a roughly $45,000 panel system on his home. After about two months, he experienced no real progress and ran into constant excuses every time he called. He discovered the installation design had been done incorrectly by the company’s design team, which stalled the project, and when he tried to walk away he learned the only way to cancel was to pay off the panels in full — the same $45,000 — before he could do anything with them. Two months in, with nothing completed and repeated delays, he ended up frustrated by what he describes as the worst customer service he’s encountered; the payoff clause plus faulty design work is the specific snag he warns other buyers to watch for.

Glen Diller hired this company to install a rooftop solar system two months ago and quickly ran into a serious safety and service problem. During a routine inspection by the energy company a crucial piece of equipment came loose and broke off, creating what he describes as a real fire hazard over a house that includes his elderly parents and a young child. He repeatedly pressed the installer for help, but the crew proved evasive and refused to dispatch a technician to make the repair. Kevin Kapchuk, his primary point of contact, behaved toward his wife in a way Glen found unprofessional and offensive, and the company’s overall response felt dismissive rather than concerned about safety. He expected them to honor the equipment maintenance tied to a 25‑year contract, but instead found a focus on making the sale with no willingness to promptly fix a dangerous defect. Glen regrets not researching the company first and wished he could give zero stars; the striking image that stayed with him was a broken, potentially combustible component sitting above his family while the installer declined to act.