Secure Roofing and Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Secure Roofing and Solar isn't worth the risk. We found 21 reviews describing catastrophic warranty failures: leaks pouring into living rooms, solar panels sitting broken for eight months, and customers forced to move out of their homes while the company ghosts them. One homeowner spent $18,000 on a roof that leaked within six months and couldn't get the manager to return six consecutive calls. Another watched their electricity bill climb for months after February panel failures, finally giving up in September when the company no-showed a scheduled repair. The pattern is unmistakable. Reviews show strong workmanship scores during installation (46 mentions of quality craftsmanship), but post-sale support collapses once the job is done. We noticed 21 negative comments about service failures versus only 28 positive ones about follow-up, and the negative stories involve real damage: water-stained ceilings, thousands in restoration costs, families displaced. Even customers who praised the install crews years ago now report being abandoned mid-crisis. If your panels fail or your roof leaks, you may find yourself calling a competitor to fix what Secure won't touch.
If you need a solar company that will still answer the phone two years from now, look elsewhere. The installation might go smoothly, but we found too many families left with leaking roofs and broken systems while managers dodge their calls.
Reviews That Shaped Our Verdict
Jenna D. bought a solar array from this company in 2013 after interviewing roughly ten firms and choosing them for the installation on her home. For about nine years she dealt with the occasional problem — roughly once a year a technician would come out and fix whatever had stopped working. After the company changed ownership, service quality collapsed: a couple of panels have been dead since February, and she has spent eight months trying every channel — emails, office voicemails, direct texts and calls to both the new owner and the prior owner — to get them repaired. Technicians were promised for a specific day and then didn’t show, and those nonworking panels have cost her hundreds of dollars as her electric bills climbed despite unchanged consumption. She’s done waiting and plans to call another installer the next morning — the hard lesson being that post-sale support here deteriorated badly after the ownership change.
This homeowner bought a house in 2021 that came with a new roof and solar installed by Secure in 2018, with a lifetime warranty attached. On January 14, 2023 water began pouring into the living room and master bedroom; they discovered multiple active leaks, cracked and water-stained ceilings, and thousands of dollars in interior damage, forcing a family with four children, an elderly mother, a dog and a cat to move out. They held written confirmation from the company owner that the warranty had transferred with the sale, but repeated calls and emails went unanswered — no one from Secure would return calls or come out to inspect. After offering to pay for an inspection just to protect the home, Secure handed the case to other roofing contractors; those contractors took a fee but likewise failed to respond or show up. Now that it’s raining again the homeowner is watching fresh damage accumulate while repair costs and displacement mount. The standout takeaway: a roof installed only four years earlier under a lifetime warranty left the family dealing with active leaks and a company that wouldn’t honor the promise or communicate.
Susan M. chose McKay in late 2020 to re-roof her home and replace a deck, paying just over $18,000; McKay has since been bought out by SIRC. Within six months she began noticing leaks into her garage that Dan Miller, a McKay crew member who later retired, came out to repair. After a heavy rainfall in August 2023 she found water again in the garage and visible leak traces on the garage roof. A restoration company and her insurance adjuster traced the intrusion to the deck roofing. She pulled out the paperwork McKay had given her that included a five-year no-leak warranty and immediately reached back out to the company on 11/27. Eric, the manager, returned the call on 11/29 and sent two employees the next day; when they arrived they were told by their boss that McKay/SIRC hadn’t done the work. She showed them the original documentation proving they had. The men inspected the deck, declared the problems were more than a simple patch, and said they would report their findings to management. After that she heard nothing. Between 12/4 and 12/8 she phoned six times and left messages; on 12/8 someone attempted a transfer to Eric that went to voicemail and he never called back. After seeing
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Bobby Basham had solar panels installed on his house, and five years later the array stopped working. He spent four months calling the installer; each time someone answered, they said they'd forward his information, and then no one followed up. Other local installers refused to take on the job because the project had effectively become orphaned, and he discovered the original company now operates under a parent corporation, making direct contact difficult. The result is a nonfunctional rooftop system and months of unanswered calls — a stalled repair that other companies won’t touch.
Jennifer M. had Secure Roofing install a solar system on her home in July 2019 and spent $30,000 on the job. She hoped to add more panels before a new net metering law took effect, but after calling Secure Roofing for more than six weeks she got no callbacks and felt ignored. Other local solar companies told her they wouldn’t simply augment the existing array — they would remove the panels and install an entirely new system, which would effectively waste her original investment. She started keeping a written log of who she phoned and when, and even reached out to the panel manufacturer to ask about other authorized installers in the area. With the law set to take effect in seven days, she ended up assuming she was out of options. What sticks about her experience is the silence from the installer while a legal deadline loomed and a $30,000 system risked being devalued.
Susan M. chose McKay in late 2020 to re-roof her home and replace a deck, paying just over $18,000; McKay has since been bought out by SIRC. Within six months she began noticing leaks into her garage that Dan Miller, a McKay crew member who later retired, came out to repair. After a heavy rainfall in August 2023 she found water again in the garage and visible leak traces on the garage roof. A restoration company and her insurance adjuster traced the intrusion to the deck roofing. She pulled out the paperwork McKay had given her that included a five-year no-leak warranty and immediately reached back out to the company on 11/27. Eric, the manager, returned the call on 11/29 and sent two employees the next day; when they arrived they were told by their boss that McKay/SIRC hadn’t done the work. She showed them the original documentation proving they had. The men inspected the deck, declared the problems were more than a simple patch, and said they would report their findings to management. After that she heard nothing. Between 12/4 and 12/8 she phoned six times and left messages; on 12/8 someone attempted a transfer to Eric that went to voicemail and he never called back. After seeing