Shadowfax Roofing and Solar reviews

When Marilyn decided to replace her roof and add solar, she met with Jerry for a roofing estimate and discovered he handled solar too. She pressed him and his solar rep with lots of questions—she’s picky—and they stayed patient through her due diligence. After comparing options, she picked Shadowfax because it felt like the best value: quality materials plus clear savings shown for both the roof and the solar installation, including projected electric bills. Now, almost ten years later, the roof still looks great and the panels have cut her power costs even more than the company predicted—especially helpful given how much utility rates climbed over the decade. What stuck with her most was that the solar performance exceeded projections and kept her monthly bills lower than she’d expected.

Cathy K. hired Shadowfax Roofing & Solar to replace her old tar-and-gravel roof with an IB continuous white roofing system on her house. The new roof reflects heat and came with a lifetime warranty, and a few years after installation she discovered a leak that had worked its way in around the chimney. Jerry, the owner, responded quickly, tore the damaged section out down to the studs, and rebuilt it — the kind of hands-on repair that made the warranty feel real. What stood out to her wasn't just the quality of the roof but the company's prompt, ongoing customer care; she called with a concern and got a speedy, thorough fix. The detail that stuck with her: a lifetime-roof backed by an owner who will personally address problems and rebuild where necessary.

George hired the company to patch recurring trouble spots on his home's roof and ended up paying more than $3,000 across two repairs. The first repair cost $1,800 and appeared to hold for about three years, but two of those years brought drought and very little rain, so he suspected the underlying problem was never truly fixed. When heavy rain returned, a second repair for $1,600 failed within two months. He requested a warranty visit; the crew took more than two months to respond, apparently calling an old number on file instead of answering his calls or checking the voicemail with his current contact. When technicians finally showed up they only leaf-blowed the roof and left. After two pricey fixes and a long wait for warranty service, he ended up with the same leaks and additional water damage.

Barbara Regan hired Shadowfax Roofing to install new roofs on three different properties over the last ten years. She kept coming back because their crews worked professionally and with exacting attention to detail, and each finished roof showed excellent craftsmanship. The most telling detail is the repeat business itself: three separate installs across a decade suggest durable, reliable workmanship rather than a one-off good job.

Ara T. picked the company to handle a roof job after finding a fair price and straightforward workmanship. Their roof remains problem-free six years later, the clearest sign that the installation held up. The crew also provided a competitive quote for a home battery, but they weren’t ready to move forward at the time. Takeaway: a solid, long-lasting roof and a battery estimate on file if they decide to add storage.

Michael called Shadowfax after heavy November 2021 storms left water staining the ceilings of his two-story home. When two technicians arrived, they refused to climb onto the roof because they assumed the house was single-story and hadn't brought the long ladder needed. He had already provided his home's details when scheduling the visit, so their assumption felt avoidable and left him frustrated. He hired a different crew, who climbed up immediately, found a missing tile, replaced it, and stopped the leak. He had used Shadowfax for roofing repairs years earlier; this second run with them convinced him it would be his last. The detail that lingered for him was simple but telling: the original crew wouldn’t get on the roof, and a missing tile that another team fixed right away was the real problem.

Bk L. ended up discovering the company’s commitment long after the initial job: Shadowfax Roofing re-roofed the house and installed solar panels eight years ago, and when problems showed up years later Jerry and his crew stepped back in. Four panels lost output last year; after digging into the problem Jerry’s team diagnosed faulty panels but the homeowner couldn’t pursue a warranty because the manufacturer had exited the business. Jerry resolved the situation by replacing two of the bad panels from his own excess stock, free of charge. Back at the start, Shadowfax won the work with a competitive quote and a detailed breakdown of materials and tasks, completed the re-roof and solar install on schedule, and left work the reviewer describes as superb. Over the years the roof held up with no major issues; when a small leak developed around an air vent during a winter storm, the crew returned and fixed it at no cost. What lingers from this experience is the hands-on service—Jerry and his team not only installed the roof and array cleanly, but also returned years later to diagnose failures and even swap in parts from their own stock when the manufacturer offered no remedy.

Brett Gentry bought an entirely new EPDM roof from Shadowfax Roofing about nine years ago, with a 10-year workmanship warranty and lifetime coverage on materials. Around year five he discovered a small issue and the crew returned promptly to fix it without question. A little over nine years in he noticed dry rot around the chimney — a notoriously tricky spot — and called Shadowfax. Ben came out, spent about 30 minutes inspecting the damage, and determined it fell under the warranty. Five days later three workers arrived and repaired the area. They cleaned up most of the debris but left a few pieces of wood and materials behind. The concrete takeaway: they honored the workmanship warranty late in its term and mobilized a small crew quickly — with a thorough inspection by Ben — though final cleanup was not perfect.

Linda J. hired Shadowfax Roofing to replace the tired shake roof on her 1920s house, and John, their salesman, spent plenty of time helping choose the right asphalt shingles. The installation began in December 2013, but fourteen months later the job still sat unfinished. On the third day, after Shadowfax discovered they had not ordered roof vents, the crew pulled off the job at about 95% complete because Linda rejected the vent they proposed and needed time to source a custom match; they did not return until she produced the vents six months later. During that half-year gap the company never helped procure the custom vents, never cleaned the site, and never completed the punch list. When installers finally came back, the foreman treated her rudely and, during a phone call with the owner, claimed she had caused the delay by giving a wrong paint color — even though she had asked for a match to the gutters and he had matched the flashings instead. She asked that he not return after that confrontation. The vent installation itself was sloppy: crews hacked ragged holes in the new shingles, and a later attempt by the owner to have the work corrected left paint chipped off the expensive,—