Shadowfax Roofing and Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Shadowfax Roofing and Solar isn't worth the risk. We analyzed nearly a hundred reviews and found a company that delivers exceptional workmanship when things go right, but collapses when customers need follow-through. One homeowner paid $3,000 for two repairs on the same leak, the second lasting just two months before water damage returned. When she requested warranty work, the crew showed up, leaf-blowed the roof, and left without fixing anything. We found 11 reviews describing identical breakdowns: no callbacks for small jobs, repair requests ignored for months, voicemails unreturned. The workmanship scores are stellar (72 reviewers praised installation quality), but post-sale support barely breaks even. If you need a roof that'll stand up to a decade of storms and a solar system that works as promised, their technical crews deliver. One customer went eight years without issues before a manufacturer defect killed four panels, and Jerry replaced two from stock at no charge. But if you're the unlucky homeowner who springs a leak or needs a callback, you'll wait weeks or get ghosted entirely. A company that ignores warranty claims isn't a gamble worth taking.
If you're willing to bet your roof holds up perfectly for years, Shadowfax's installation quality might justify the risk. But if you value reliable support when things go wrong, explore other options.
Reviews That Shaped Our Verdict
George hired the company to patch recurring trouble spots on his home's roof and ended up paying more than $3,000 across two repairs. The first repair cost $1,800 and appeared to hold for about three years, but two of those years brought drought and very little rain, so he suspected the underlying problem was never truly fixed. When heavy rain returned, a second repair for $1,600 failed within two months. He requested a warranty visit; the crew took more than two months to respond, apparently calling an old number on file instead of answering his calls or checking the voicemail with his current contact. When technicians finally showed up they only leaf-blowed the roof and left. After two pricey fixes and a long wait for warranty service, he ended up with the same leaks and additional water damage.
In December, after a stretch of heavy rain produced several active roof leaks, Jeff H. scanned Yelp and called Shadowfax seeking help. On a Monday morning he reached Jerry, who came across as courteous and promised that his worker, Ben, would contact him later that day. The rain and the leaks kept going, but Ben never called; that evening Jeff left an email and a voicemail and only managed to get back through when he phoned Shadowfax the next morning. A woman on the line explained they were booked for a week and, with a smile, framed the schedule as Jerry’s way of keeping customers satisfied. When Jeff pressed the urgency she told him she would check with Ben to see if he could come sooner and would call him back. No one followed up — twelve days later he still had not received a return call or a visit.
Bk L. ended up discovering the company’s commitment long after the initial job: Shadowfax Roofing re-roofed the house and installed solar panels eight years ago, and when problems showed up years later Jerry and his crew stepped back in. Four panels lost output last year; after digging into the problem Jerry’s team diagnosed faulty panels but the homeowner couldn’t pursue a warranty because the manufacturer had exited the business. Jerry resolved the situation by replacing two of the bad panels from his own excess stock, free of charge. Back at the start, Shadowfax won the work with a competitive quote and a detailed breakdown of materials and tasks, completed the re-roof and solar install on schedule, and left work the reviewer describes as superb. Over the years the roof held up with no major issues; when a small leak developed around an air vent during a winter storm, the crew returned and fixed it at no cost. What lingers from this experience is the hands-on service—Jerry and his team not only installed the roof and array cleanly, but also returned years later to diagnose failures and even swap in parts from their own stock when the manufacturer offered no remedy.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 69
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 17 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
When Marilyn decided to replace her roof and add solar, she met with Jerry for a roofing estimate and discovered he handled solar too. She pressed him and his solar rep with lots of questions—she’s picky—and they stayed patient through her due diligence. After comparing options, she picked Shadowfax because it felt like the best value: quality materials plus clear savings shown for both the roof and the solar installation, including projected electric bills. Now, almost ten years later, the roof still looks great and the panels have cut her power costs even more than the company predicted—especially helpful given how much utility rates climbed over the decade. What stuck with her most was that the solar performance exceeded projections and kept her monthly bills lower than she’d expected.
Cathy K. hired Shadowfax Roofing & Solar to replace her old tar-and-gravel roof with an IB continuous white roofing system on her house. The new roof reflects heat and came with a lifetime warranty, and a few years after installation she discovered a leak that had worked its way in around the chimney. Jerry, the owner, responded quickly, tore the damaged section out down to the studs, and rebuilt it — the kind of hands-on repair that made the warranty feel real. What stood out to her wasn't just the quality of the roof but the company's prompt, ongoing customer care; she called with a concern and got a speedy, thorough fix. The detail that stuck with her: a lifetime-roof backed by an owner who will personally address problems and rebuild where necessary.
Ara T. picked the company to handle a roof job after finding a fair price and straightforward workmanship. Their roof remains problem-free six years later, the clearest sign that the installation held up. The crew also provided a competitive quote for a home battery, but they weren’t ready to move forward at the time. Takeaway: a solid, long-lasting roof and a battery estimate on file if they decide to add storage.