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Sigora Solar has a serious post-installation problem. One homeowner watched a working system die completely in 2024 and spent months leaving unanswered voicemails with an answering service, never reaching a real Sigora rep. Another signed in April 2021, endured a 25% output miscalculation by the sales rep, four months of permitting delays, two failed city inspections, three broken panels that took six months to address, and received a sales text hawking solar while the company still hadn't activated the system. We found 19 reviews describing unresponsive warranty support, often stretching months with no contact. Three reviewers mentioned considering legal action after Sigora went silent on failed equipment. The installation crews earn praise for professionalism and efficiency, but that goodwill evaporates when the monitoring app shows flatlined production and no one picks up the phone. If you value a warranty you can actually use, this track record is disqualifying.
If you're weighing Sigora Solar, know that multiple customers report systems failing within 2 to 3 years and the company becoming unreachable for months despite repeated warranty claims. The installations may go smoothly, but the post-sale support collapses when you need it most.
John had a residential solar system installed that performed well for a couple of years, but it failed completely last year. Since February he has called repeatedly, left messages and emailed, only to discover the company funnels calls through an answering service so he never reached a Sigora representative. After months of unanswered attempts, he expects he'll have to involve legal action — the image that sticks is a stack of messages and no direct contact with the installer.
Priscilla signed a contract at the end of April for a rooftop system on her home with a promised 4–6 week install, only to discover in May an automated email asking her to accept a revised contract that cut expected output by 25% with no personal explanation. She learned after a week of back-and-forth that the sales rep, Sam, had miscalculated roof shading, and what followed was almost two months of renegotiation punctuated by long stretches of unanswered emails. In the end she ended up paying the original price for roughly 12% less output, and the redesign forced permits to be reissued, adding more delay. Installation finally happened in August — about four months after signing — after multiple inaccurate install dates and repeated scheduling calls; a worker from Dominion even showed up unexpectedly and installers remained unmasked inside the house until she asked them to cover up. City inspection failed on two counts, requiring return visits, and immediately after install three panels failed to report to the monitoring system; when she raised the issue she was scolded for having the system turned on even though installers had left it that way and she was following emailed setup;
Yvonne H had a residential solar array put in back in 2020 and watched it perform well for roughly three years. Then the system stopped producing power and, ever since, she has been unable to reach the installer. She now suspects the company has gone out of business — there was no advance notice or explanation — leaving her with a nonworking system and no clear path to service or warranty support.
Passed screening
Passed screening
Mixed BBB standing. Some unresolved complaints.
Reviews were posted naturally over time.
Amy chose Sigora Solar to handle an upgrade to her home’s solar system and, from the first contact through completion, encountered nothing but professional, helpful people. The on-site work was done by Mike and Brandon; they handled the upgrade thoroughly and kindly, pausing regularly to walk her through what they were doing and why. She enjoyed meeting them and felt grateful she went with Sigora Solar — the team’s attention to detail and consistent excellence stood out. What she’ll remember most is that Mike and Brandon took the time to explain every step of the upgrade.
Bryan found Sigora Solar professional and pleasant from the very first conversation through the final hookup at his home. Richard Haymore and David Martinez went the extra mile, walking him through the facts about switching to solar and deliberately giving him time to research other companies before deciding. On install day the crew turned up friendly and efficient, completed the work quickly and left the property clean. What stuck with him most was that the sales team encouraged independent research and the installation team left the site spotless — a combination that made the whole process feel unpressured and dependable.
dbh200166 has had an array on their home for five years and, until now, only ran into a few issues. Recently one panel stopped working even though it still falls under the system’s warranty. They tried contacting Sigora repeatedly over several months; each time the company promised to follow up but never did. Frustrated by the lack of response on a covered repair, they have reached the point of preparing legal action — the lasting image is a warranty that exists on paper but no timely company follow‑through.
Scott started the solar process in early June, signed loan documents and the contract at the end of that month, and watched crews put panels on his roof in mid‑August. The array finally began producing power on October 25, but what followed was a months‑long tangle over the company’s “daylight backup” option. He requested that backup be removed, only to find himself more than five months after installation juggling four different customer‑service reps and still no clear answer on whether removal was possible or when the backup would ever be installed. Meanwhile $5,000 of equipment charges sits on a loan he’s paying interest on for work that never happened.\n\nHe reached out repeatedly over the prior month with no responses and now plans to file with the BBB. The panels themselves look professionally installed and winter production seems reasonable, but he remains uncertain how much he’ll actually save in summer months. The most striking problem came not from the hardware but from the process: repeated delays, a reactive approach that stretched the timeline to months, emails left unanswered for days or weeks until he chased them, and a big disconnect between what sales promised in a
Yvonne H had a residential solar array put in back in 2020 and watched it perform well for roughly three years. Then the system stopped producing power and, ever since, she has been unable to reach the installer. She now suspects the company has gone out of business — there was no advance notice or explanation — leaving her with a nonworking system and no clear path to service or warranty support.
John M bought a solar panel system from Sigora and enjoyed roughly a year and a half of trouble-free operation. After about 18 months he started experiencing problems and called the company repeatedly, leaving messages each time—but never received a returned call. The most striking detail: the installation worked well at first, but the relationship fell apart when post-sale support vanished, and he gave the company a one-star rating. What sticks is the sharp divide between solid early performance and a total lack of follow-up when issues appeared.
Elizabeth just started using solar on her home and immediately noticed a drop in her electric bill. The installation itself moved quickly, but a few communication hiccups made the process a bit stressful; she worked with the company until those issues were resolved. She ended up loving the panels and has been telling everyone to use Sigora — the quick install and the fast, visible savings are the details she keeps mentioning.
John had a residential solar system installed that performed well for a couple of years, but it failed completely last year. Since February he has called repeatedly, left messages and emailed, only to discover the company funnels calls through an answering service so he never reached a Sigora representative. After months of unanswered attempts, he expects he'll have to involve legal action — the image that sticks is a stack of messages and no direct contact with the installer.
Michael B started with a sales pitch in November 2021 and discovered what should have been a straightforward installation turned into a year-long struggle that still isn’t finished. He watched the project stretch past a year while communication and follow-through evaporated unless he chased the company down. When he did get responses, they produced excuses about whose responsibility a task was rather than solutions, and frequent staff turnover meant no one maintained continuity or honored what the sales team had promised. He also found that office phone numbers no longer connected and the company stopped replying to emails and text messages. Months after the original meetings, he remains waiting for promised items and the final completion of the project — the lasting image being unanswered calls and unfulfilled commitments from a job that began in November 2021.
Long-term satisfaction for Sigora Solar drops to 1.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.